Vertu Motors - Volkswagen Skipton Opiniones 

102
TrustScore: 4.5 sobre 5

4,7

Skipton Road, Crosshills, BD20 7DS Keighley, West Yorkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a new VW T-Roc, from Skipton VW ( Vertu). Excellent purchase experience, no pressure, no swerved balls, just straight forward discussions throughout. Sarah, the sales exec. is first class and a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Buying my used approved car from Volkswagen Cross Hills was an amazing experience. The staff was friendly, the car looked brand new, and the buying process was quick and easy. I got a great warranty... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yesterday we took collection of our ‘new’ car at Vertu, Volkswagen Skipton. From start to completion we were provided with excellent customer service by a young, but very knowledgeable, lady called M... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

From the moment I walked in I welcomed warmly and politely. A staff member found me Dino the sales advisor who was very professional from the moment we meet getting myself and wife a glass of water si... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Tienda de repuestos para automóviles
  3. Mantenimiento y reparación de automóviles
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Sobre Vertu Motors - Volkswagen Skipton

Escrito por la empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Información de contacto

  • Skipton Road, Crosshills, BD20 7DS, Keighley, West Yorkshire, Reino Unido

  • 0344 659 8180

4,7

Excelente

TrustScore: 4.5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(102)

12.689 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Pete really looked after me when I was…

Pete really looked after me when I was looking for a new car, he even checked the website on his day off, sending me options of cars I might like. I told him exactly what I was looking for and the extras I wanted it to have and he found me the closest there was to what I wanted. He kept in touch with me throughout the purchase and answered all the questions that I had.

30 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for this fantastic 5‑star review, Debbie. It’s wonderful to hear how well Pete looked after you throughout your search for a new car. His commitment—even checking options for you on his day off—really shows how dedicated he is to finding the perfect match. I’m glad he kept you updated and was able to answer all your questions along the way.
Kind regards,
Keith

Valorada con 1 estrellas sobre 5

Forgot my crystal ball !!

Called in at Virtu VW dealership Skipton.
Blue badge parking taken up by one of the garages own cars (logos on it and no registration plate) - not a good first impression, shows laziness and lack of respect for people who have genuine mobility problems.
Walked round every car which was parked on the forecourt. Not one car for sale had a price on it, or any info like mileage, year, or model!
Very bizarre way to sell cars? If you want to attract customers at least put a price on the windscreen otherwise what’s the point ?!
Maybe I should have taken my crystal ball with me 🤭

2 de febrero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MA0202 Kind regards, Keith

Valorada con 5 estrellas sobre 5

Really helpful service and actions…

Really helpful service and actions which gave us great faith/trust in Vertue Crosshills. We had seen an ID3 for sale in Vertu Mansfield, we paid for it and they had it delivered to the Crosshills branch who we had been dealing with and wanted to stay with. Crosshills Vertu, complete thorough checks before they release a vehicle, there was an electrical fault that they were not happy with and they subsequently rejected the car and refunded us our payment. We were obviously dissapointed, but relieved at the same time; that they refused to sell us a faulty car. I am sure many garages would have just let it go. The service they gave us and trust, secured a customer with them and we have gone onto buy a car which we are delighted with.

31 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Valorada con 5 estrellas sobre 5

Pete at VW SKIPTON top bloke!

Pete at VW SKIPTON was absolutely great. Couldn't do enough for me in the purchase of a used Tiguan. Pete was always at the end of an email or telephone call and turned around the car quickly.

27 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

The service we had from Spencer .…

The service we had from Spencer was great. He was courteous, helpful, welcoming, answered our questions promptly and had a sense of humour. There was no sense of being pushed or rushed into making decisions.

27 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Vertu Skipton

Vertu Skipton : When looking to change both our cars and downsize to one newer used vehicle, the sales department were so helpful and guided us through the whole process from start to finish without being pushy. gave us plenty of space to consider options. John especially was most helpful. Thoroughly recommend this garage if you are thinking of buying a car.

15 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Valorada con 5 estrellas sobre 5

This is a follow up review following…

This is a follow up review following purchase and collection of used Skoda Fabia on the 22nd February. The car so far has proved to be great and I’m really enjoying it. Principally the transaction was dealt with by Sarah Turner, but I think it only fair to also mention her colleague Chloe who dealt with the hand over whilst Sarah was on her day off.
I found Chloe to be really friendly and efficient. She was helpful in clarifying some of the onboard controls, some of which were unfamiliar territory eg the android phone connectivity and google maps function. All in all it made the transition from old to new car a smooth one.
I can highly recommend Vertu VW.

22 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you so much for your kind words! We are so happy to hear that Sarah & Chloe were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

Great service

Friendly, helpful efficient service.

19 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Valorada con 5 estrellas sobre 5

VW Tiguan

Good stock levels and range of models. Luke (salesman) really helpful and engaging without being pushy. Communication throughout the process was great and processes explained. Definitely recommend

9 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Valorada con 5 estrellas sobre 5

Professional and helpful

Right from the start, Vertu VW Skipton were the consummate professionals. The representative I dealt with, Pete, couldn't have been more helpful, honest and open about the available stock. He listened to my requirements and at no time was he pushy or dismissive. He was able to source the exact car with the spec that I wanted, in fact, he went above and beyond; finding a car that was right for me. Pre and post sale customer care was paramount to these people and they are to be commended for it, well done @VertuMotors

5 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Good afternoon, Simon . Thank you so much for your kind words! We are so happy to hear that Pete was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Valorada con 5 estrellas sobre 5

Great Service

Exceptional Customer Service from a very Knowledgeable sales team.

8 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Valorada con 5 estrellas sobre 5

Friendly

Friendly, efficient and helpful

26 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Valorada con 5 estrellas sobre 5

BRILLIANT SERVICE

BRILLIANT SERVICE - LISTENED TO WHAT WE WERE AFTER ,FOUND A CAR ,LET US TRY IT TO MAKE SURE IT FITTED IN THE GARAGE AT HOME .bRILLIANT SERVICE START TO FINISH THANKS Pete

20 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Very happy with the service

I found the atmosphere relaxing within the dealership and was immediately met by Sarah Turner with whom I had an appointment. Sarah guided me very professionally through the process of the part-exchange on my car and the purchase of another right through until the transaction completed. Very happy with the service

14 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Good afternoon Caroline. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Sarah and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Valorada con 5 estrellas sobre 5

The sales assistance was very patient…

The sales assistance was very patient when we bought a s/h T-Roc in part exchange for my 10 year old Passat. The sales person was Chloe Smith Blay. She got me a good and fair deal. regards Keith Rook

12 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

Brilliant service very helpfull not…

Brilliant service very helpfull not pushed or rushed just given the time chloe was brilliant knolageable and took the time to help

4 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Excellent service and help

Excellent service and help

7 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Valorada con 5 estrellas sobre 5

Good service

Friendly without being pushy on sales. Luke listened to our requirements and gave us the best deal available with in our budget.
The whole transaction has been very easy and all went through in a quick timeframe without any problems. I would be confident to recommend the service I have received to family and friends.

5 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Purchase of VW Polo Automatic

Luke Crowther (salesman) did everything he could to find me the car I was looking for, nothing was too much trouble, he ensured I knew all I needed to know about the car before I drove it away. I am really happy with my purchase and the experience of buying it with Vertu VW Skipton.

24 de octubre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Valorada con 5 estrellas sobre 5

Excellent experience of buying a car.

As soon as we got to Vertu motors, Skipton, we felt at ease to look around outside at our own leisure without any hassle. When we went into the showroom we were politely greeted and welcomed by Sarah Turner. She efficiently answered all our questions and arranged for us to have a test drive. This brought up lots more enquiries from us which she took the time to answer. When we had made the decision to buy the car with part exchange on ours and the finance option, we felt totally looked after by Sarah. When she was explaining about the optional extras we always felt completely at ease and not under any pressure. Communication was brilliant by phone, email and text so we were always clear about what we were doing. We made three visits to the showroom and every time everyone we met was lovely and friendly. Sarah Turner was wonderful and made our experience of buying our new(used) car as good and stress less as possible. We would definitely recommend Vertu motors, Skipton as a place to look for and buy a car.

22 de octubre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Volkswagen Skipton

Respuesta de Vertu Motors - Volkswagen Skipton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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