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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

3 weeks tomorrow with no communication where my order is as it says Royal Mail is still waiting for it, ask for refund and still no update. I live in the UK, it should only take a few days. The lack o... Ver más

Valorada con 3 estrellas sobre 5

So Lala +zuverlässige Lieferung +faire Preise -produkte nicht wie auf Produkt bildern -Zoll teuer und muss trotz hohen Versandkosten selbst bezahlt werden -Customer Service bietet Rücksendung un... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa
  3. Tienda de accesorios de moda

Escrito por la empresa

Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

123 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

No order

I ordered on the 5th of June and my order still hadn’t been dispatched. I’ve sent an email and even a message on instagram but I’ve heard nothing about my order. I ordered before and I’ve soon had the items dispatched but this time nothing. Dunno what’s gone on, I’m hoping I get my order or if not my money back. Be very careful as you never hear from customer service.

5 de junio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

missing item, ignored on instagram

Ordered on April 3rd, my items arrived April 8th, everything arrived apart from an engraved ring I got for my partner. Emailed the creator on Instagram explaining this, and was assured they’d have it sent out to me, was told on April 19th that due to being away from office, they couldn’t provide me with a tracking number until the following Tuesday. they never got back to me, they never replied and I never got the ring I paid for. I’ve send four messages now asking where it is, any information at all, and I have been completely ignored. it’s upsetting because I really like this company and I love their jewellery but i'm apprehensive about buying from them now due to this, what if this happens again and not only I don’t get my item or a refund I don’t even get a reply. it’s truly upsetting and I feel like i've been taken for a fool, so I’m sorry but I’d be wary ordering from these guys.

19 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Padlock necklace

Excellent quality and great value for money. The care taken in making the jewellery is clearly shown in the end product. I would definitely recommend 😊😊

24 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

kisses!

bloody love youse kept me decked in jewellery for a good few years now <33

11/10 everytime always recommending

25 de abril de 2025
Valorada con 4 estrellas sobre 5

Lovely jewellery, lovely people xo

Took around 2ish weeks to get my items, a *tad* longer than I expected but I assume it's because of the influx of orders just recently. Totally understand that small businesses can get overwhelmed easily! Georgie was absolutely lovely and got back to my email just after my order arrived to make sure I was satisfied with everything (I got impatient and emailed because I was so excited about my new septum ring teehee) and I'm absolutely loving the things I got!

Thankyou so much, I wish you and your business the best 🥰✨️

15 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Wide selection of products and great quality. Ordered from them several times, always get compliments on the jewellery. Really prompt delivery aswell. 10/10 would recommend- and do!

25 de marzo de 2025
Valorada con 5 estrellas sobre 5

This might be a little business but…

This might be a little business but they have some beautiful pieces and they can be easily matched to any outfit for any occasion. My favourite place for all my jewellery needs!!!

24 de marzo de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Thank you so much Ashley, this is so lovely!! Hope we see you again for another order! :) x

Valorada con 5 estrellas sobre 5

Lovely shop and amazing items

Lovely shop and amazing items, everything came packaged nicely and are high quality. Definitely worth the money !

13 de marzo de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Thank you so much for such a lovely review!! <3

Valorada con 1 estrellas sobre 5

Avoid

Avoid. Ordered 1st March, and never received a tracking. Now the 16th March and still have neither. Got my money back from PayPal, and I advise you do the same if you've ordered from then.

16 de marzo de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Hey Jessie. I am so sorry you had such a bad experience with us. I have tried to locate your order to see if I could find out what went wrong here, but unfortunately I can't find any order against this name.

If you get a chance to send over your order number, I would love to look into this for you and make sure we don't make the same mistakes again.

All feedback is really useful to make sure we get things right, so thank you for taking the time to leave us a review!

Thanks, Georgie

Valorada con 5 estrellas sobre 5

Brilliant Small Business

The jewellery is great quality and looks amazing. Had a slight issue but was resolved super quickly with no fuss. Vicious Punx is a brilliant small business to support with great style options!

10 de marzo de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Thank you so much Jay!! So glad we could get this resolved quickly for you and hope you come back to shop again soon! :)

Valorada con 1 estrellas sobre 5

It's like the customer service doesn't exist.

No customer service when emailed multiple times, no reply what so ever after nearly a month.
I ordered 3 items and received 2 of the items and when asked if the 3rd item had maybe have been sent separately or if it has went out of stock, I asked via email and hadn't had a reply for a good few days. So I emailed again. Never heard anything back to this day and I lost out on £12.99 necklace. I didn't express any anger or rudeness, I simply just still wanted my necklace and actually still do but if I could, I would file for a refund but either way I haven't heard from them nor received my item I never gotten. Unfortunate as I loved this small business but the complete ignore upon contacting customer services has completely ruined my trust in shopping with them again. (this is a secondary email address).

2 de febrero de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Hey,
I'm really sorry to hear about your experience—this is definitely not the standard we aim for. I never want a customer to feel ignored, and we truly appreciate you bringing this to our attention.

It sounds like something has gone wrong with our emails, and we still want to fix this for you ASAP. I did reply to your comment on Instagram, but please drop us a DM on Instagram or email us again with your order number—we’ll sort this out and make sure you get the necklace you ordered (or a refund if you'd prefer).

We’re an independent, small team, and while we try our best, sometimes things slip through—but ignoring our customers isn’t our style. We’d love the chance to make it right and earn back your trust. 🖤

Looking forward to sorting this out for you,
Georgie

Valorada con 1 estrellas sobre 5

Avoid this site as best you can

My wife ordered me a gift from here and she got scammed, a heartshaped padlock and a chain that costs 17quid, the chain looks like it was bought from a hardware store and the lock made from a sweatshop ran by abducted children, the funny part is on the chain looks like someone tried to cut it with chain cutters even though it didn't need to be cut so now I've gotten 2 lengths of chain and a working padlock

7 de febrero de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Hi Shifty, I am so sorry to hear you aren’t happy with your order! I can assure you that all items are made and packaged in our small studio by one of our team of 3 people. I have requested more details about your order, as it’s no problem at all to arrange a refund for you - we can send a free returns label over to you and you can post the necklace back for a full refund if you aren’t happy.

As a small business, we always want to find ways to improve! So if you wanted to get in touch by email about a refund, please don’t hesitate to do so, and we will get this resolved asap! I will also take your feedback on board regarding the quality issues, and see how we can improve this. Thanks so much

Valorada con 1 estrellas sobre 5

a bad review

I ordered a few times. My piercing is a three man job to put on and it took over 40 mins only to fall out afther 2 mins.
Sometines what i ordered didn’t even arive, yes i did get the refund but I wanted to have the product not the few euros it cost.

7 de febrero de 2025
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Hey! I am so sorry to hear you didn’t have a great experience - I can’t see your order details to see if I can work out what happened here unfortunately. But if the piercing was faulty and a full refund was issued, I’m not sure there would be any further action we could possibly take on our part.

I am really sorry you had a disappointing experience with us, please do let me know if there is any further action I could take to make this better!

Valorada con 1 estrellas sobre 5

Disappointed

Ordered 2 black hoodies with white stitched moth on them for me and my boyfriend.

Received my order but 1st hoodie was misaligned. Emailed customer service and spoke to ivy over email, little to no responses. Eventually ivy organised a return so I sent the parcel but still haven’t received my exchange and it’s been 2 months now.

The second hoodie which was for my boyfriend for Christmas was also misaligned. Emailed customer service again and didn’t get a reply.

Beginning of January I emailed again, no reply to the date of 29/01/25.

For a small business you’d think they’d take the time and care to get back to people who support them. I will be contacting my bank and claim as fraud. I’m very disappointed and frustrated. Unacceptable.

25 de diciembre de 2024
Opinión espontánea
Logotipo de Vicious Punx

Respuesta de Vicious Punx

Hi Maisey, thank you so much for taking the time to leave us this feedback. Having been in touch with another person regarding your order, it allowed us to see a more serious issue with our admin and we sincerely apologise for the all inconvenience/frustration this caused you both! I have apologised personally and issued a full refund for the items you were not happy with, and we are investigating the admin issue to prevent it from happening again. Thanks so much for your patience with this.

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