VinylBox Opiniones 

756
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had an issue with a subscription box three months ago. I have emailed several times and you get no response from them. But they will continue to send chaser emails when you block the payments to the... Ver más

Valorada con 5 estrellas sobre 5

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions,... Ver más

Valorada con 4 estrellas sobre 5

Good Quality records every month, I have now started listening to artists I wouldn’t have found without the subscription. Sometime the odd corner of a record sleeve will be damaged, this is probably b... Ver más

Valorada con 1 estrellas sobre 5

This company has become a scam after the old version went to administration. They got bought out by a US records company. Changing the T&Cs to their favor, no customer can ever get refunded due to... Ver más

Información sobre la empresa

  1. Tienda de discos

Escrito por la empresa

Discover amazing vinyl, with us. Let us help you discover and rediscover incredible albums on vinyl with VinylBox


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

756 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(756)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

VinylBox!

Brilliant service for any vinyl collectors. Very wide range of genres that suit everyone's taste. It's also a great way to save money on vinyls, have a chance at getting coloured/Limited edition. A really good service!

23 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

It's great to receive a vinyl box

It's great to receive a vinyl box, in the post to see what they put in a box this week where you can choose a genre. It's always a surprise to see what's turned up. It's a good way to listen to new artists and not just to save the same old sounds. Recommend it to anyone

23 de agosto de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Problems sorted by support team

Make sure it find the selection email.. mine went to spam, otherwise you get sent albums you may not want.

Vinyl box gave me a returns option and quickly refunded me..

22 de agosto de 2023
Opinión espontánea
Logotipo de VinylBox

Respuesta de VinylBox

Hi Carl,

Thanks for getting in touch, I have just taken a look at your case.

After writing public abuse to us on facebook on June 23rd

For clarity, we sent you four emails earlier this month asking you to choose your albums on Aug 3rd, 4th, 5th and 6th. There were no email deliverability issues and I can see you have engaged with our emails both before and after that date.

We do say that if you don't make a choice we will send you one of the default boxes for the month. All albums we hand pick are always 4-5* rated across multiple review sites based on a review aggregator we have created. Typically less than 1% of customers do not make a choice, given the amount of reminders they sent.

You then sent us an aggressive email on Friday asking for a refund, which was responded to on Monday (our customer service team do not work over the weekend). We sent instructions on how to send us the item back, however, you did not respond to the email and instead decided to take to a review site.

If you would like to organise a refund, please do reply to our email from Monday 21st and we can sort everything out.

Thanks,

Oli

Valorada con 2 estrellas sobre 5

Worst customer service I've ever had

Worst customer service I've ever had, I paid for 3 months subscription in March and I've only received two issues, after several emails I've had no reply to date.

25 de marzo de 2023
Opinión espontánea
Logotipo de VinylBox

Respuesta de VinylBox

Hi Nuno, I have messaged you today as we have been going back and I can see you have been going back and forth over email with our customer service team.

Looking forward to getting to the bottom of this and solving your issue.

Thanks,

Oli

Valorada con 1 estrellas sobre 5

Awful customer service, terrible selection of music, poor organisation and overpriced

I signed up for a 3 month deal which included a booster box. I received my first box which was ok but not really a great selection but included some music that I wouldn't normally listen to. However I did not receive the booster box, so after several emails, poor responses and me having to pay an additional £15 I received a 'booster box' which was terrible, two albums that no-one would ever want to listen to. So I contacted customer services again and after repeated contact and terrible responses I received an email from 'Oli' the owner and he arrange to send me a special selection with my next box. Well, if that is their idea of 'special' I would hate to see average!
I didn't receive my final box and 2 weeks after it was due I contacted them only to receive yet another rubbish response stating they had sold out of the choice I had made and I would have to pick again. There was nothing else I was interested in so I requested a refund which after another weeks wait was authorised however it was short by £5 but I was so fed up with dealing with this apathetic, self serving company I just cancelled my subscription and I will be going to local independent vinyl shops from now on and purchasing albums that I actually want and will never waste my money or time with this appalling company again.
If you like terrible customer service and middle of the road poor quality music then by all means give them a try but please, please, please take my advice and avoid them and save you money and buy good quality and invest your money in local independent businesses.

14 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor availability and over priced

My partner bought me a gift card, at least 80% of all albums are sold out. Very difficult to redeem voucher as the website keeps trying to steer you towards a subscription. Albums are overpriced and readily available elsewhere.

1 de agosto de 2023
Opinión espontánea
Logotipo de VinylBox

Respuesta de VinylBox

Hi Brendan, apologies that you have had difficultly using your subscription gift card.

We are currently restocking our store after huge demand for its re-launch last week, which is why you can see several items out of stock.

On price, all our stock is brand new. We do match (and are often cheaper than) HMV, Rough Trade and Amazon. Often the options that come up on other sites are second hand or unofficial releases.

Members also receive 10% off store purchases, which means that prices are even more competitive on top of the price matching we do.

Valorada con 1 estrellas sobre 5

Poor service and bizarre selection in box

I've received my first box and the mix of different music types is ridiculous and seems unrelated to the styles I picked on the website. I've received 2 indie albums as expected then one of Frank Sinatra and a Neil Diamond Double album! I've paid for 3 months upfront but I expect I'll be cancelling after that. Also I've had problems logging into their website and neither emails, password reset requests or the contact form produce any response other than an automated reply. So far I cannot recommend this service on a value for money or convenience basis. It seems as if I'll end up with a completely eclectic mix of whatever they seem to have lying around at the time. I would not call this a "curated" selection. I'm hoping they may see this and get in touch as contacting them directly seems pointless since they don't respond.

14 de agosto de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

the whole experience very frustrating

I’m finding the whole experience very frustrating. I’m trying to have a dialogue with someone there but replies take three to five days, the website is infuriatingly and surprisingly hard to navigate.
The records aren’t bad although a lot are ones you can find on sale for around 15£ each anyway. But it’s the customer service that has so far been lacking. Have tried contacting them on insta too, no reply.

11 de agosto de 2023
Opinión espontánea
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Respuesta de VinylBox

Hi Ben,

I've just sent you an email so we can get to the bottom of your issue and make it up to you.

Thanks,

Oli

Valorada con 1 estrellas sobre 5

Would be better off buying elsewhere...

Sadly I don't recommend this company at all. I decided to try the monthly subscription to try it out rather than fork out for the annual sum (relieved I did that now). Ordered on the 27th of July and only just received today the 10th of August. Maybe doesn't seem long to some but given they talk about a 3-5 day delivery period I thought this was exceptionally poor. Had been chasing them continually via social media, their own website and emails (half of the email addresses given just bounce back just FYI) to no avail... Eventually they did respond, but it was vague at best talking about delays to their vinyl record order... And then another delay and email about delayed packaging.
Finally - they give you an option to "veto" an album if you don't want it or if you have it already... When my box arrived today it had the one album I specifically vetoed. Just really disappointed. Would be aswell just buying elsewhere online myself.

10 de agosto de 2023
Opinión espontánea
Logotipo de VinylBox

Respuesta de VinylBox

Hi Rachael,

I've just looked into your order and contacted you directly by email to remedy everything.

Apologies for the issues you have experienced, it is certainly not the norm and I'll make sure that it is more than made up to you.

Thanks,

Oli

Valorada con 1 estrellas sobre 5

A calamity of errors and failures

Albums sold as in stock though rarely in stock and require to wait. Many over priced also.

Subscription - incorrect box sent out. This was the second box so doesn't bode well going forward.

Customer service - hit and miss. Slow at best.

23 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality customer service

I was a bit skeptical at first but i have the 3 month 3 vinyl box a try

I had a few issues starting up, parcel damaged by post (vinylbox replaced)
I was falsely charged for my last month (again, vinylbox refunded)
I didn't get my last box (vinylbox sent out again)

You might see I've had some issues there, but every time I went back to vinylbox about them, they solved them. A good business should be judged on it's customer service when it gets it a little wrong.

19 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Website isn’t the easiest to use

Website isn’t the easiest to use! I found it confusing when you have a gift card. I had a 3 month subscription, got my first box fine, struggled ordering the 2nd one and now I’ve had money taken from my account. Not enjoyed the experience at all. I’ve emailed to cancel everything. I can’t remove my card details from the website so have deleted them from shopify. Hopefully I won’t get charged again. See if I get a reply to my email.

6 de julio de 2023
Opinión espontánea
Logotipo de VinylBox

Respuesta de VinylBox

Hi Zoe, really sorry to hear you have been having issues, please can you email us at hello@vinylbox.co and we can resolve asap, many thanks VB x

Valorada con 5 estrellas sobre 5

The best way to expand your collection

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions, for better value than your high street shops like HMV. It's even super simple to skip paying each month if none of their options catch your eye.

6 de julio de 2023
Opinión espontánea

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