Viofouk Opiniones 

188
•
TrustScore: 3 sobre 5

3,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

3-camera system with telephoto give excellent images & seems to perform consistently. Ability to store to SSD is also a plus. However, a big omission is the lack of remote monitoring, some may call i... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,2

Todas las opiniones

(188)

8 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Customer service initially not brilliant

I wanted to take out their extended warranty but was unsure whether I had the right information… I emailed this to VioUK and the response I received was ….’ We suppose this one will do’!
Not the most courteous of reply.

I have just received excellent customer support from the UK distributors (Steve) … the email I received was from the manufacturer in China.

3 de mayo de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Dear Kevin

Thanks for your further emails and feedback today, much appreciated.

The email you refer to was from Viofo.com, this tech support desk is managed by the manufacturing staff in Shenzhen. I think that this may well be to do with the language barrier, but at least I can rest easier knowing it was not sent from our companies UK customer service staff..

Also just to confirm (as just emailed) if the 6 month extended warranty has not been correctly registered with the manufacturer we will honour this in the UK should anything go wrong

Kind Regards

Steve

Valorada con 5 estrellas sobre 5

An error on Viofo’s site

An error on Viofo’s website was sincerely apologised for by Mr David. Was offered an upgrade for a discounted price, which I was happy about. The customer service was the best. Quick emails and the product itself of course is amazing. Very happy with the pro duo

14 de abril de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Juned,

Thank you for your honest review. Great to hear you are enjoying your new camera!

Kind regards,
Chelsea

Valorada con 5 estrellas sobre 5

Having seen various videos from these…

Having seen various videos from these cameras I thought that I’d take the plunge and buy a set, front and rear. A pleasure to install and most intuitive to set up, I only read the manual afterwards! Being able to view live on my phone was a great help in setting up the rear camera. Although if you haven’t had experience of installing such things before I’d advice paying someone to fit this in a Range Rover😀 the rear camera mounting location is challenging!

11 de abril de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Bill,

Thank you for your great feedback. So great to hear that you are happy with your dashcam! Glad you took the plunge!

Thank you
Chelsea

Valorada con 5 estrellas sobre 5

Best Dashcam I've Ever Had.

The A129 Pro is quite frankly the best dashcam I've ever owned. Having previously had Nextbase, Ape-Man, Aukey and Blackview in the past, the A129 Pro blows them all out of the water, and blows them out a distance, it's not even close! Would recommend them to anyone!

9 de abril de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Hi Rob,

Thank you for your fantastic review. Its great to hear you are happy with your purchase! Enjoy.

Thanks
Chelsea

Valorada con 5 estrellas sobre 5

Viofo A129 Pro

Viofo A129 Pro: Great dash cam. Daytime video quality is great for me as all I wanted was clear video and to be able to pick out license plates. The camera is small, discreet and easy to slip on and off it's mount. I wired it up to the usb-c port by the rear view mirror which is a tidy setup with hardly any visible cabling. I can't use parking mode when plugged in via usb-c port as it's only powered when the car is running, so something to be aware of. I also purchased the CPL filter to reduce glare, worth getting in my opinion. Reviewing the videos is simple, I've plugged it in to my laptop but also directly into the TV via USB. Playback loading could be quicker, however its not something I do often so not an issue for me. All in all, a neat dash cam very which is very well positioned with regards to its pricing.

7 de abril de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Tom,

Thank you for you honest kind review. Glad you are happy with your purchase. If you ever need any additional support- please do get in touch.

Thanks
Chelsea

Valorada con 5 estrellas sobre 5

Reliable

Both times I've ordered from Viofo, the purchases and delivery have always gone perfectly. The cameras, so far, are very good too.

2 de abril de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Simon,

Thank you for your kind review. Great to hear that you have had perfect experiences ordering from us. Enjoy!

Kind regards,
Chelsea

Valorada con 5 estrellas sobre 5

Quick delivery and competitive prices

Quick delivery and competitive prices, would have been need to provide a fuse spur with the hardwire kit as its useless without it, other than that the camera works great

28 de marzo de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Liam,

Thank you for your review. The Fuse taps are available as an additional accessory via our website- I have attached the link for quick reference.

https://viofouk.co.uk/product-category/viofo-accessories/

Thank you,
Chelsea

Valorada con 4 estrellas sobre 5

Camera received as expected with no issues.

Everything was fine, product arrived and was exactly as described. The only thing I could criticise them for was the lack of communication. I received no email confirming the order or anything (except the review request) after.

A little more communication wouldn't go amiss.

28 de marzo de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Simon,

Thank you for your review. I am sorry to hear that you did not receive any confirmation after your order. We do email all of our customers after purchase- I can only assume this may have gone into your Spam folder. If you need any further assistance please do not hesitate to email us on info@viofouk.co.uk.

Thank you,
Chelsea

Valorada con 5 estrellas sobre 5

Great quality products and speedy…

Great quality products and speedy delivery

28 de marzo de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Ian,

Thank for for your service & product reviews. Its greatly appreciated, it's great to hear you are happy with the products and service.

Thanks,
Chelsea

Valorada con 5 estrellas sobre 5

MT01 motorbike dash cam

No nonsense ordering from there website, without any issues. Fast punctual tracked delivery. That's how online buying should be. Product is really good, I took my time wiring it to my motorbike and set it up via the app. So far I can't fault it so let's hope it stays that way.

23 de marzo de 2022
Logotipo de Viofouk

Respuesta de Viofouk

Hi Mark,

Your kind review is very much appreciated. We pride ourself on our service and products, its great to know that you agree.

Enjoy!

Kind regards,
Chelsea

Valorada con 5 estrellas sobre 5

A129 / A129 duo

Excellent products and brilliant customer service.
We had an issue with a micro SD card which was dealt with quickly and efficiently.
I have had a few dash cams over the years but these are the best by far.

4 de marzo de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Hi,

Thank you for your kind review. It is very much appreciated!

Kind regards,
Chelsea

Valorada con 5 estrellas sobre 5

The Viofo camer system is great

The Viofo camer system is great, and the service from David at Viofo UK was first class, I had a camera mounting clip snap and it was replaced free of charge, So can't get better than that.

4 de marzo de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Hi There

Thanks for your kind review its very much appreciated

Kind Regards
Steve

Valorada con 4 estrellas sobre 5

Pre-sales questions answered quickly…

Pre-sales questions answered quickly and then order taken promptly. Delivery was excellent executed too!

24 de febrero de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear John

Thanks for your kind review its very much appreciated

Kind Regards
Steve

Valorada con 5 estrellas sobre 5

A129 Duo Fault However, Out of this world customer service

I had the A129 duo bought for Christmas, I had it on 3 times and it started to go faulty - not turning on.
As soon as i emailed the UK based customer service, David was outstanding with product knowledge and wanted to try everything before having to send it back. Unfortunately i had to send it to him and his manager. Within 1 week of communication i was posting the product back - i was emailed with confirmation of the fault and another new camera was posted back to me with 4 days.

The new camera is perfect and working so well. This team are fantastic and will help you and support you in all ways.

Lovely team, quick turn around and great customer service in communication also. I highly recommend the product and team

11 de febrero de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear Joe Joe

Thanks for your kind review its very much appreciated.. I will pass on the feedback to David

Kind Regards
Jas

Valorada con 5 estrellas sobre 5

A129 Duo works well and good customer service

Got the A129 Duo on the Viofo UK website, alongside 2 CPL Filters, HK3 Hardwire kit, and 2 Fuse taps. The camera itself works and looks great! I have no issues so far. All the cables are included as well as clips for cable management and extra 3M stickers, and a plastic leverage tool to hide the cables. Manual included but also easily found online. Clear image (1080p front and rear), really pleased with the quality with the CPL filter. A129 Duo is easily the best budget front and rear dash cam, highly recommend!

The cable for the rear camera is not the best design, it should ideally have a right angle connector on both sides or come with a right angle adaptor. They use Mini USB B 3.0, which is 10 pins. NOT compatible with Mini USB B 2.0, which is 5 pins.

I unfortunately ordered the wrong size fuse taps so I emailed Viofo UK. The customer service was patient and helpful, and after some trial and error I got the right size and hardwired my dash cam. It was pretty simple to do. The web pages for the fuse taps don't have any dimensions but there's a product listing for 1 of each 4 types which has the dimensions. I saw this a bit late.

Thank you Jas for all your help and understanding!

27 de enero de 2022
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear LT

Thanks for your kind review, its very much appreciated

Kind Regards
Jas

Valorada con 5 estrellas sobre 5

My Viofo A129 Pro Duo was 16 months old…

My Viofo A129 Pro Duo was 16 months old when the USB socket became faulty. I contacted Viofo in China who quickly replied and after a couple of emails decided to replace it under warranty. Instead of sending it back to China, I contacted Viofo UK and they recommended sending the cam back to them. Within a week I had a new Dashcam, thanks to everyone at Viofo UK

17 de agosto de 2021
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear John

Thanks for taking the time to leave a review its very much appreciated.

Kind Regards
Steve

Valorada con 1 estrellas sobre 5

Viofo 129 plus gets red hot

Viofo 129 plus gets red hot , does not record when it should , locks up , ands will not format card properly, wifi app is a joke and does not work properly , also locks up camera. contacted support and they send me a link to the returns policy ?.. camera is now 2 weeks old , and tried 3 sd cards all pro endurance / high endurance cards .. still trying for a refund..

4 de julio de 2021
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear Richard

Thanks for your review and sorry to learn of this.. With tech sometimes things can go wrong and know that David has been in regular contact with you on this. Its is standard practise to send out the returns policy/terms and conditions in such cases. Confused regards your comment about the refund as this was made the same day as the unit was received back here. If you have not received please advise so that I can raise a ticket with the payment provider

Kind Regards
Steve
Viofo UK

Valorada con 5 estrellas sobre 5

Ordered the Dash Cam VIOFO A129 via…

Ordered the Dash Cam VIOFO A129 via amazon. Perfect does what it says on the tin super easy setup and excellent quality.

30 de junio de 2021
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear Jason

Thanks for your kind review its very much appreciated

Kind Regards
Jas

Valorada con 5 estrellas sobre 5

WOW Excellent service.

Purchased a VIOFO dash cam, unit arrived in good time and worked well, I was expecting two mounts one with GPS module and one bare mount. Only GPS in the box, dropped an email to Viofo UK and within the hour received a reply explaining that the model I ordered only had the one but no problem an extra mount is in the post.....WOW.... don't get service like that every day. Highly recommended

12 de marzo de 2021
Opinión espontánea
Logotipo de Viofouk

Respuesta de Viofouk

Dear Roger

Thanks for your kind review its very much appreciated

Kind Regards
Jas
ViofoUK

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más