Virtual UK Office Services Opiniones 329

Respuesta de Virtual UK Office Services

20 ene 2024

As you would expect from a professional organization, we operate within our Terms & Conditions of Service.
Our cancellation and refund policy is quite clearly stated in our Terms & Conditions (which you had to agree to when purchasing our services and which are published on our website), these state:
Our Refund Policy:
Sales to Businesses: Sales made B2B (our businesses selling to other businesses) are exempt from the Consumer Contracts (formerly Distance Selling) regulations and these services are non-refundable.

Refunds are not normally available for business services (see above), but we may refund at our sole discretion in exceptional cases; in this event a £25 (+vat) admin fee will be charged.

Any unused postage or scanning Deposits at the end of the contract may be refunded (less a £12.50 admin fee charged at our sole discretion); or may be transferred to a similar service if requested by a client and agreed to by us, at our sole discretion.

Sales to Individuals: If the Service you purchased has not been used, you can cancel your Service and get a refund at any time from the moment you place your online order, and up to 14 days from the day your service commences (your cooling-off period). If the Service has been used in any way during the cooling-off period it is non-refundable, as are any fees charged for mail forwarding or any other services provided, in which case we will keep what’s necessary to cover the cost of services (including our fees) provided up until you cancelled. Unused Postage Deposits can be refunded less a £12.50 admin fee.

Your address service will be available for the period of time purchased. We will not provide a Pro-rata refund (for the period that is unused) if you decide not to use our address for the full term covered. (For example: a Registered Office facility is a 12 month service; if you move your company away from our address during the 12 months covered no partial refund will be available).

For all account types: Once an account has been closed and refunded, a £25 (+vat) Admin Fee will be charged to re-open the account. New services will also need to be purchased to enable the account to operate.