Vision Pharmacy Opiniones 

296
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Went to collect husband x2 items only given 1so extra trips,don’t always have items in stock even though this is the same prescription every month,staff always to much of a rush,missing Zee as he was... Ver más

Valorada con 5 estrellas sobre 5

Formula always in stock with quick processing and fast shipping. Always arrives in efficient condition and timing. Great pricing, doesn’t up charge like other sellers. Always coming back for more, on... Ver más

Valorada con 2 estrellas sobre 5

Very disappointed. I've order it 5 cream Epimax oatmeal cream (Avena sativa (oat) kernel flour wich is says on the bottle (for Psoriasis eczema and other dry skin conditions. ) and they send me Ep... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a 15ml of perfume Inspired by Chanel chance eau tendre perfume from vision pharmacy on 17th november . It arrived today 4 days later 🤩 beautifully packaged and … it’s EXACTLY like Chanel ch... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Farmacia online
  2. Centro de salud comunitario
  3. Droguería
  4. Tienda de salud y belleza
  5. Farmacia

Escrito por la empresa

Vision Pharmacy has been providing medications online for over 12 years to the people across UK. We are committed to deliver high levels of customer service. Our Vision is your care.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

296 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(296)

4 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. THEY ARE THIEVES.
They do not delivery, do not respond to emails, have no telephone number to contact them.
Still waiting for a refund for an undelivered item.
DO NOT USE

3 de febrero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide. We sincerely apologize for the inconvenience caused and the delay in processing your refund.

Please contact us directly with your order details so we can resolve this issue as quickly as possible. We take all feedback seriously and will do everything we can to make things right. Thank you for bringing this to our attention, and once again, we apologize for the frustration caused.

Valorada con 5 estrellas sobre 5

Cheaper prices comparison to other…

Cheaper prices comparison to other pharmacies.
Quick dispatch.
Got also a small perfume on my delivery.
Will buy again.
Really recommend

31 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Hi
Thank you for the fantastic review! We're so glad to hear you found our prices competitive and that your order arrived quickly. We're happy you enjoyed the little surprise perfume as well! We appreciate your recommendation and look forward to serving you again soon! 😊
Many thanks
Naz

Valorada con 1 estrellas sobre 5

Like many others

Like many others, I ordered on 27/01 and paid for next day delivery - nothing received and impossible to contact, and no response to many emails. After 14 days I am able to report to my bank to begin chargeback process. I will be doing this Monday and reporting to Trading Standards. Abysmal.

27 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered and paid for next day delivery

Ordered and paid for next day delivery. Nothing has arrived. Tracked and says preparing. Emailed no response. Scam company avoid. I will continue to ring/email. Very disappointed and will be reporting to trade in standards if I do not receive a refund.

4 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good, thank you

Received my order in good time, exactly what I ordered at a reasonable price thank you.

6 de febrero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Thank you for your feedback! We're glad to hear your order arrived on time and that you’re happy with everything. We appreciate your support and look forward to serving you again! 😊

Valorada con 5 estrellas sobre 5

A little bit slow to arrive

A little bit slow to arrive, got email to say one item has been refunded. The rest of the order was there and also got 4 little perfume surprises. Thank you.not a scam

7 de febrero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Thank you for sharing your experience, David! We apologize for the delay, but we're glad to hear everything arrived safely and that you enjoyed the little perfume surprises. We truly appreciate your feedback and understanding, and we're happy to hear you feel confident with your order! Looking forward to serving you again. 😊

Valorada con 1 estrellas sobre 5

Stay well clear

Stay well clear, this is a scam ,you will not receive your order and you will not get any responses from them, that's my experience

5 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

dont trust

i ordered item with fast delivery at extra cost but was given tracking as if item was dispatched but now after five days still showing on tracking expecting item and was not sent off tried calling phone but no answer and emailed but no reply, looks fishy now got response due to this review that they can resend item so lets wait and see if this is true

30 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Is this a scam

Is this a scam? I made an order three days ago and paid for premium next day delivery. The order hasn’t been prepared or dispatched. I received a confirmation email but nothing else. It’s false advertising to offer “next day delivery” if you don’t deliver the next day.

I’ve emailed by heard nothing back. I’m very worried that I have lost nearly £30

1 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Pretty sure this is a scam website

Pretty sure this is a scam website. Ordered and paid for next day delivery, received a confirmation email and then nothing. It has now been a week and no response to my emails. Definitely don’t use if you need something quickly!

*update: I have finally received my items a month after I ordered them and paid for next day delivery 😂

*update 2: have received a really nice email from manager Naz as well as a refund for postage and extra 10% refund - thanks! 😊

27 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive packaging

I’m incredibly impressed with my recent order! The consistency in quality is outstanding, and the quick delivery exceeded my expectations. The thoughtful packaging showed great care, ensuring everything arrived in perfect condition. To top it off, the kind gift included was such a lovely surprise! It’s clear that customer satisfaction is a priority, and I truly appreciate the extra effort. I will definitely be ordering again!

31 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering

Very quick and efficient delivery. Easy to order when I can't get to a chemist when working all week

27 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Thank you so much for your fantastic review! We're really glad to hear that our service is making things more convenient for you, especially with a busy schedule. We truly appreciate your feedback and look forward to serving you again in the future!

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, better value than local shops and opticians even with postage cost. Needed the 10% discount to collect compete with some online prices.

25 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Thank you so much for your wonderful review! We're really pleased to hear that you found our delivery quick and our prices more competitive than local options, even with the postage cost. We’re glad the 10% discount helped make a difference too!

If there’s anything else we can assist with, feel free to reach out. We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Vision Pharmacy Leicester

I received order from Vision Pharmacy but unfortunately three quarters of order was missing! VP requested I send photographic proof of. Package and content. I did this and VP confirmed by. Return that a new order would be delivered the next day! And sure enough the completed order arrived the next day! I was absolutely delighted with the way my order was dealt with and the speed of the replaced order!! I would thoroughly recommend the service of Vision Pharmacy Leicester !

24 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Thank you so much for your wonderful review! We’re so glad to hear that we were able to resolve the issue with your order quickly and efficiently. Your satisfaction is our top priority, and we’re thrilled that the replacement order arrived promptly and met your expectations.

We really appreciate your kind recommendation and look forward to serving you again in the future!

Valorada con 5 estrellas sobre 5

Easy online purchase

Easy online purchase, great price, arrived in time with delivery updates. Loved the inclusion of a few free samples in the parcel.
Will be a return customer!

15 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Hi Claire, Thanks a ton for the awesome review! We're so happy to hear everything went smoothly, and that the free samples added a little extra fun to your order! We can’t wait to welcome you back as a return customer – you’re always welcome here!

Many thanks
Naz
Branch Manager

Valorada con 1 estrellas sobre 5

I placed an order on the 26th December…

I placed an order on the 26th December of over £32 or my items and paid for international shipping. Money was deducted however items have not been shipped! No reply to my emails on refund or updates on shipping whatsoever. You’re not sending out my products or replying my email with regards to order#91363
Either ship out my items or refund me my money please! Please refund me my money or else I’m going to report your company and the in charge and pharmacist Gosh. Horrible.

20 de enero de 2025
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

Hi, I apologize for any confusion or frustration this has caused.

I’d like to clarify that your order was shipped on January 6th, 2025, and a confirmation email was sent to you that same day. Additionally, we sent you a further email on January 7th, 2025, containing tracking details from Royal Mail. According to the tracking information, your item was successfully delivered on January 13th, 2025.

Please double-check your email inbox, including the spam or junk folders, as the tracking updates were provided. If there’s an issue with the delivery, I encourage you to contact your local delivery office using the provided tracking number.

If there’s anything else we can assist with, please let us know. We’re here to help and want to resolve this for you as quickly as possible.

Valorada con 1 estrellas sobre 5

Inefficient and rude

Truly terrible service. It took two weeks for them to even process my order, despite having taken my money immediately. Then when I tried to contact them I got absolutely no response until the day before they finally sent it. Very snarky and rude response.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Vision Pharmacy

Respuesta de Vision Pharmacy

I’m truly sorry to hear about your negative experience, and I completely understand your frustration.

Please accept my sincerest apologies for the delays in processing your order and for the lack of communication from our team. This is not the level of service we strive to provide, and I regret that you were left without updates for such a long period. I also apologise if the response you received came across as rude or unhelpful – that certainly wasn’t our intention.

I would like to investigate this matter further to ensure we can improve our service moving forward. Please feel free to contact us directly with any further concerns or details, and I’ll make sure your issue is addressed as quickly as possible.

Once again, I apologise for the inconvenience, and I hope we can regain your trust in the future.

Many thanks
Naz
Branch Manager

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