The Item was different as ordered
The Item was delivered in terms decleared by company. But the delivered item was different as ordered one.
10 de julio de 2026
Opinión espontánea
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Información sobre la empresa
Escrito por la empresa
VitiligoShop is a network of specialized online stores and an information portal dedicated exclusively to people living with vitiligo. Operating across multiple European markets — including vitiligoshop.co.uk, vitiligoshop.net, vitiligoshop.de, vitiligoshop.it and others — VitiligoShop has grown into one of Europe's most successful vitiligo-focused e-commerce projects, helping thousands of customers manage their condition with confidence. Our mission is to make vitiligo care more accessible, understandable and practical for customers across Europe. We focus on carefully selected products that support daily vitiligo routines, including topical gels, tablets, UVB phototherapy lamps, camouflage solutions and complete treatment sets. Vitiligo is a long-term skin condition that requires patience, consistency and the right combination of care. That is why VitiligoShop does not only sell products, but also provides helpful information, guidance and personal support. Customers can find educational articles, treatment protocols, product recommendations, frequently asked questions and real customer experiences with visible results. Our offer includes dermatologically tested products and trusted brands used in vitiligo management, as well as our own Vitistop range, developed to support pigmentation care through a combination of external application and internal antioxidant support. We believe that successful vitiligo care should be simple, structured and based on reliable knowledge. VitiligoShop is operated by OP Healthcare, based in Slovakia. We process orders across Europe and provide customer support by email and phone. Our goal is to help every customer choose the most suitable products for their individual needs and build a consistent routine with confidence. For our UK customers, delivery is completely free of charge. We also cover all import duties and taxes on your behalf, so there are no hidden costs or unexpected charges upon delivery — what you see at checkout is all you pay.
Información de contacto
Reino Unido
- info@vitiligoshop.co.uk
- vitiligoshop.co.uk
3,9
Muy bueno
10 opiniones
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Very easy to order products online with…
Very easy to order products online with a great delivery service
30 de julio de 2026
Opinión espontánea
I’ve given Vitiligoshop five stars…
I’ve given Vitiligoshop five stars because the service and advice have been excellent, as have the products – Vitistop gel; Vitipro gel; and Vitistop vitamins are all products working for me. I use them along with light treatment or natural sunshine. Peter at VitiShop has given me better advice about how to repigment than I received while being treated by dermatologists. If I'd had his advice before now, I’m pretty sure my vitiligo would have disappeared during the 1 year I spent having light treatment. Regaining my full colour, I am a black woman with white vitiligo patches, will take more time but I am finally on the right track with these products. Thanks Peter and your team.
27 de julio de 2026
Opinión espontánea
I've been using the UV lamp
I've been using the UV lamp, cream and tablets for 2 months now and can start to see a different, the white patches on my face are now pink.
But don't be tempted to overdo the time recommended or guess the seconds without a stopwatch, or it may give you a skin peel type of suntan burn. (Well that's what I found out to my mistake)
Using the tablets daily and the light now 2 to 3 times a week.
I tan very easily so I'm looking forward to winter when my tan fades and next year I will use suncream from the very start of sprint to keep my face tanning less and hopefully the treatment will have worked by then.
If you don't want an overnight cure (there isn't one) for vitiligo, is it a good start point if your Dr is not able to help you and the health care system is slow to look after you.
Just be very careful not to overdo it.
29 de julio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Hi John,
Thank you for sharing your experience.
Please wait until all redness has completely disappeared before using the lamp again. Never treat skin that is still pink, sore, irritated or peeling.
Use the UVB lamp only 2–3 times per week, always leaving at least one full rest day between sessions. Measure every session precisely with a timer, do not estimate the exposure time, and avoid treating the same area twice through overlapping. Increase the exposure only gradually according to the treatment protocol.
Mild temporary pinkness can occur, but stronger or persistent redness means that the dose was too high. In that case, pause treatment until the skin has fully recovered and reduce the exposure time at the next session.
As your vitiligo is on the face, we would also recommend asking your doctor or dermatologist whether Protopic 0.1% ointment may be suitable for you. It is a prescription medicine and is often used for facial vitiligo, where the response can be particularly very good. Use it only as prescribed and do not apply it immediately before UVB treatment.
You can find our complete treatment protocol here:
https://www.vitiligoshop.co.uk/c/vitiligo-treatment
We wish you continued progress with your treatment.
Kundenservice schlecht
Lieferung kam schnell. Habe mich für die teuerste UVB Lampe entschieden. Der Timer funktioniert nicht. Hab reklamiert und sollte ein Video senden. Konnte das Video jedoch nicht hochladen und habe dies geschrieben. Möchte ein Rücksendeetikett bzw. einen neuen Timer. Es handelt sich um ein 5 Euro Produkt. Nach 4 Tagen immer noch keine Antwort. Schlechter Service. Bin unzufrieden.
24 de julio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Sehr geehrte Frau Conrad,
vielen Dank für Ihre Rückmeldung. Es tut uns sehr leid, dass Sie vier Tage auf eine Antwort warten mussten. Aufgrund unseres Urlaubs kam es in den letzten Tagen leider zu Verzögerungen bei der Bearbeitung von Anfragen. Dies entspricht selbstverständlich nicht unserem üblichen Kundenservice.
Der Timer ist sehr wahrscheinlich nicht defekt. Auf der Rückseite befindet sich eine kleine Sicherheitssicherung beziehungsweise Schutzlasche, die vor der ersten Verwendung herausgezogen werden muss. Anschließend sollte sich der Timer normal einschalten lassen.
Wir entschuldigen uns nochmals ausdrücklich für die verspätete Rückmeldung und die dadurch entstandenen Unannehmlichkeiten. Sollte der Timer nach dem Entfernen der Sicherung weiterhin nicht funktionieren, werden wir selbstverständlich umgehend eine passende Lösung für Sie finden.
Falls sich bestätigt, dass das Problem lediglich an der noch eingesetzten Sicherheitssicherung lag und der Timer anschließend ordnungsgemäß funktioniert, würden wir uns sehr freuen, wenn Sie Ihre Bewertung entsprechend aktualisieren könnten. So würde die Bewertung auch die tatsächliche Lösung des Problems widerspiegeln.
Mit freundlichen Grüßen
Peter Ondrejmiska
CEO
OP HealthCare
Vitiligoshop
Nice work
Thanks for this nice vitiligo gel and vitamin it’s working great and some of patches gone in one week time from start use .
8 de julio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Hi YO KA,
Thank you very much for your kind review.
We are really happy to hear that the gel and vitamins are working well for you and that you have already noticed some improvement. We truly appreciate your feedback.
Kind regards,
Vitiligoshop.co.uk
Super efficient
Super efficient, very good customer service and their products are great. Thank you!
8 de julio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Hi Myra,
Thank you very much for your kind review.
We are very happy to hear that you were satisfied with our customer service and products. We truly appreciate your feedback.
Kind regards,
Vitiligoshop.co.uk
So far so good!
So far so good. I ordered the lamp (for later use during the winter months) and also 3 make up pens to try and match my skin tone. I am delighted with the pens, although 2 of them were not a great match I found the perfect one in the tan. I accepted that I might have to discard a couple, and so really appreciated the half price offer for new customers. The pen is great, colour stays all day. Really pleased.
29 de junio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Hi, Tracey
Thank you very much for your kind review.
We are really happy to hear that you are pleased with the lamp and the camouflage pens. It is great that you found a shade that works well for you.
We also appreciate your understanding regarding the colour match, as finding the perfect shade can sometimes take a little testing.
Kind regards,
Vitiligoshop.co.uk
Good product but only lasts few…
Good product but only lasts few applications! All for 16 quid. CON
24 de junio de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Thank you for your feedback.
We are glad to hear that you find the product good. The number of applications can depend on the size of the treated area and the amount used per application. If you feel the product ran out unusually quickly, please contact us with your order number and we will be happy to check this for you.
Kind regards,
VitiligoShop.co.uk
It was easy to order with fast delivery…
It was easy to order with fast delivery and it is really helping with my psoriasis.
27 de mayo de 2026
Opinión espontánea
Respuesta de Vitiligoshop
Thank you very much for your kind review.
We are very happy to hear that ordering was easy, delivery was fast, and that the product is helping with your psoriasis.
Regards,
Peter
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