Vocal Star Limited Opiniones 

603
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.

Valorada con 5 estrellas sobre 5

Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Karaoke
  2. Servicio de alquiler de equipos de karaoke
  3. Productor discográfico

Escrito por la empresa

We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

603 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(603)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The experience was so simple and easy…

The experience was so simple and easy to accomplish everything I needed to do.
Can't fault it...

29 de junio de 2023
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Respuesta de Vocal Star Limited

Thank you for taking the time to leave us a review. We're glad that you had a positive experience with us!

Valorada con 5 estrellas sobre 5

Great Products, excellent customer service

Great Products, Great Customer care, a speedy delivery and if you need advice on a product just contact them through their web site or telephone Vocal-star are happy to help always

30 de junio de 2023
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Respuesta de Vocal Star Limited

Thank you for the lovely feedback. We hope to have you as a customer again in the future. Best wishes.

Valorada con 3 estrellas sobre 5

Kareoke!

Communication with team was great, they were quick and friendly when replying. Order was sent out almost immediately to make sure it got to us in time for the party which was great. However, program on laptop was slow and glitchy, we had to restart it on multiple times. Also the wireless mic’s died very quickly and we had to use the wired one for most of the night. Having said that the kareoke machine was the hit of the party and everybody loved it!

29 de junio de 2023
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Respuesta de Vocal Star Limited

We're very glad that everybody loved the karaoke! Apologies for the issues you experienced, and thank you for bringing this to our attention. We will investigate this to ensure that future customers do not face any of these issues.

Valorada con 5 estrellas sobre 5

wasn't sure exactly what I needed for…

wasn't sure exactly what I needed for my home setup so called up. To my surprise got straight through to a real person who spent the next 10 minutes discussing what i wanted from it. Would use again and recommend. Use my equipment frequently (had 2 years) and no issues at all.

29 de junio de 2023
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Respuesta de Vocal Star Limited

That's great to hear! We're so glad that our customer support team were able to help. We hope to see you as a customer again in the future.

Valorada con 3 estrellas sobre 5

Redeemed by their follow-up

Was sent a broken second hand microphone in a jiffy bag. However, the way it was handled was very good so my faith is somewhat restored. I just can't comprehend how a company would send a broken second hand part to a customer purchasing new!

25 de junio de 2023
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Respuesta de Vocal Star Limited

We're sorry that you had a negative experience initially, but we are glad that we managed to get this sorted for you. We do not send second hand parts to customers purchasing new, so please accept our apologies for this error. Best wishes.

Valorada con 1 estrellas sobre 5

I ordered a replacement charger for my…

I ordered a replacement charger for my vsp180 karaoke speaker which I purchased from them and they sent the wrong one but insisted it was the right one.

Not only was it the wrong one but a 12v plug for a 9v appliance which is very dangerous and nearly caused a fire if i hadnt of noticed the plug was overheating or could have blown up the karaoke speaker which they would have been liable for instead of £3.69 postage which under the consumer regulation contract you have 14 days to return and the company pays the postage no matter what reason, Trading Standards told me that and I sent the owner it.

My bank refunded me the whole £14.99 without having to send it back when I sent them all the correspondence between me and the company.

I would have ordered from them again if i.hadn't of had such a bad experience and have told my friends what happened so they will not be either.

6 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality service and products!

I recently purchased a speaker / karaoke machine from vocal star and I’m extremely pleased with the product and service I received. Lauren was extremely helpful and the speaker is exactly what I wanted. Easy to use, quality sound, lightweight and comes with a guarantee! Thank you vocal star!!

26 de junio de 2023
Opinión espontánea
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Respuesta de Vocal Star Limited

Thank you for the review, glad you're loving your speaker. I will pass this onto Lauren for you, she will be pleased. Best wishes.

Valorada con 5 estrellas sobre 5

Quick delivery with good customer…

Quick delivery with good customer support. My daughter loves the karaoke machine.

14 de junio de 2023
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Respuesta de Vocal Star Limited

Happy to hear your daughter loves the karaoke machine. Thank you for your review. Best wishes.

Valorada con 5 estrellas sobre 5

Faultless customer service

Needed advice for my VS-800 machine after i had bluetooth issues, got a very quick professional response from Lauren who asked for videos of the set up etc. My machine was out of warranty and couldnt be fixed but was offered a brand new machine for the cost of a repair by another great member of staff Ashleigh. When in stock it was promptly delivered and it works fine.
Faultless customer service and after sales support.

10 de junio de 2023
Opinión espontánea
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Respuesta de Vocal Star Limited

Pleased to be able to help. I will pass this onto them, they will be really happy to hear you've had a good experience. Best wishes.

Valorada con 5 estrellas sobre 5

replacement part

I ordered a replacement charger for my grandchildren's karaoke machine, it came much quicker than expected putting a smile on their faces. First class service and reasonable cost

7 de junio de 2023
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Respuesta de Vocal Star Limited

Pleased to see you've had a positive experience and left a glowing review. Thank you very much.
Glad it's put a smile back on the grandchildren's faces - happy singing.
Best wishes.

Valorada con 5 estrellas sobre 5

Thank you Lauren so much

Thank you Lauren so much. I entered the raffle at the Christchurch festival and I WON 🙌. Great service and amazing DPA machine. My grandkids and all the family love it 😍

12 de junio de 2023
Opinión espontánea
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Respuesta de Vocal Star Limited

You're very welcome, thank you for the positive review, we will be sure to pass this on and hope you and all the family love the new machine. Best wishes.

Valorada con 4 estrellas sobre 5

Actually everything was fine

Actually everything was fine
Only the promised power adapter was missing
I would order here again and again

9 de junio de 2023
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Respuesta de Vocal Star Limited

Thank you for the positive review. We appreciate your feedback. Best wishes.

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