Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
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Consulta las opiniones de los clientes
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Ver más
La empresa ha respondido
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Ver más
La empresa ha respondido
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Información de contacto
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Reino Unido
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Excelente
603 opiniones
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Kit was good smoke machine plug missing
Karaoke itself was good and easy to use. the smoke machine, which didn't come with a plug, meaning we couldn't power it. Lighting rig came without a dmx cable. Seems as though a bag of cables is missing.
29 de julio de 2024
Power lead replacement
I had to order a new power lead for my pa speaker & Ashleigh was really helpful.
15 de julio de 2024
Respuesta de Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us and that Ashleigh delivered remarkable service! She will be very happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
A little delay with the delivery but…
A little delay with the delivery but that was nothing to do with vocal star and the item I purchased was just what I was looking for my karaoke business.
17 de julio de 2024
Respuesta de Vocal Star Limited
We are so glad your purchase is perfect for you! Very sorry to hear about the delay with delivery, please let us know if you need anything else! Thank you for the positive feedback. Best wishes, the VS team.
Great product and excellent service…
Great product and excellent service thank you.
13 de junio de 2024
Respuesta de Vocal Star Limited
Brilliant to hear! We're so happy you loved your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Nice looking machine
Product arrived on time, looks good on first inspection, real trial will be on sunday at work. Found the print on the instruction book small,pale and hard to read but I know the basics and will work from there. Seems quite sturdy so fingers crossed.
8 de julio de 2024
Respuesta de Vocal Star Limited
Thank you so much for leaving such a lovely review! We're so glad you love your order! We have sent a downloadable manual to your email so you should receive this soon. Hope everything goes well tomorrow! Best wishes, the VS team.
Received next fay and really pleased…
Received next fay and really pleased with the VS-800
27 de junio de 2024
Respuesta de Vocal Star Limited
Amazing, we are so glad that you love your disc player and enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Excellent customer service
We received the product which we brought for my son's birthday and were very pleased. One of the microphones didn't work and the other had a misaligned battery spring. I contacted customer service and received a very quick response from Ashleigh who was only too happy to send out two replacement microphones which arrived the next day. Excellent service and would recommend on this alone, knowing that you will get a satisfactory outcome regardless of your issue. The product itself was good value for the money.
16 de junio de 2024
Opinión espontánea
Respuesta de Vocal Star Limited
Amazing to hear! We are so glad that you enjoyed your experience with us and that you were thrilled with the service received from Ashleigh! She will be very excited to hear this. Thank you for the positive feedback. Best wishes, the VS team.
Happy with final outcome
After some problems initially with them sending the wrong microphone, they have been in touch to rectify the situation and I now have working microphones
5 de junio de 2024
Respuesta de Vocal Star Limited
So sorry to hear you had these issues but we're so glad our team helped resolve this! Thank you for the positive feedback. Best wishes, the VS team.
A Star at Vocal Star
I stupidly order the wrong microphones by mistake but thanks to Ellie and the support team they have arranged for the correct microphones to be sent out…great job and massive thanks Ellie you’re a Star
13 de junio de 2024
Opinión espontánea
Respuesta de Vocal Star Limited
Amazing, we will pass this feedback onto Ellie, she will be thrilled! We are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Fantastic product & customer service…
Fantastic product & customer service 2nd to none
4 de junio de 2024
Respuesta de Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
A hit!
Vocal Star is a party-making seamless experience. Super easy to book, recieve, and return the equipment. The karaoke unit was simple to set up. Honestly cannot be overstated what a hit this was at my party -- took it to the next level. Would rent again!
16 de marzo de 2024
Opinión espontánea
Respuesta de Vocal Star Limited
Wow, this is amazing to hear! We are so glad that you enjoyed your experience and that everyone had a great time! Thank you for the positive feedback. Best wishes, the VS team.
Good quality sound of speakers and…
Good quality sound of speakers and microphones, easy to set.
18 de mayo de 2024
Respuesta de Vocal Star Limited
Amazing, we are so glad you love your purchase! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Great customer service
I had lost my remote control for the vocal-star Ultimate and had problems finding a replacement online. After I had ordered another remote (vocal-star 800) and found it didn't work, I made a complaint to vocal-star. They immediately helped me and sent me the correct remote which was delivered straight away. I am now very pleased with their customer service
14 de mayo de 2024
Respuesta de Vocal Star Limited
Amazing to hear, I'm very glad our team helped resolve this for you! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
Amazing to hear! Thank you for the positive feedback. Best wishes, the VS team.
Respuesta de Vocal Star Limited
Amazing to hear, we are so glad you enjoyed your experience with us! Thank you for the positive feedback! Best wishes, the VS team.
The best bit was customer service on…
The best bit was customer service on the phone. Although you have to book/pay online, the choices of delivery are Fridays only. But, that’s not true and it is possible to get next day delivery. The problem here is the website. It all worked well in the end.
I found the software a bit daunting, but my son coped well. We did have a very good karaoke experience. The speaker was sufficiently powerful.
19 de abril de 2024
Respuesta de Vocal Star Limited
We're so glad that your event went well and that everyone had a great time! Thank you for the feedback on the website. Best wishes, the VS team.
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