Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything aw... Ver más
La empresa ha respondido
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Ver más
La empresa ha respondido
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approa... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Información de contacto
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapur
- vodien.com
4,4
Excelente
1 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Sorted out my technical hiccup fast and…
Sorted out my technical hiccup fast and courteously.
25 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jason was most friendly
Jason was most friendly, knowledgeable and helpful.
24 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Robert,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
was able to resolve the inquiry quickly
was able to resolve the inquiry quickly
21 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Graham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Every 3 months we lose our email
Every 3 months or so, our email system goes down, due to the Vodien server services stopping. There is always a lengthy delay while the problem is resolved. Last time was a, upgrade carried out during weekday business hours with no prior notification. I have been with the previous providers who Vodien bought out, and rarely had any issues. As a former server and network engineer at a major IT company, we had software tools which monitored servers and knew before the client when an issue arose. Worse still Vodien's status page NEVER shows any issues even when servers are down for an extended period. Vodien staff are polite and friendly, but only Level 1 staff talk to us during an outage, and few technical details are given. Their technical staff should be working on a fix, before I find out that systems are not working, but this seems beyond their organisation's scope.
Email went down around midnight. No progress by their "support" team after around 15 hours. Complained that this was the 4th extended email outage in 12 months and was told that the outage is because the server I am hosted on is old and not capable of carrying the load it has, so to expect more of the same. This information was conveyed by a sarcastic and arrogant sales person (Business Development Specialist) who proceeded to try to up-sell me to a more expensive service costing 250% of what I currently pay (Titan Email). There has been no contact prior to this event advising that I needed to change and considering we have only 3 low volume mailboxes, I find it hard to believe that this is anything more than a ploy to move to a higher cost service. In the process of looking at moving to another service, I also found that Vodien, when it took over from my previous provider through a buyout, failed to accurately transfer my domain registration details, tying me up in more calls to get the details corrected. This company has generally polite and helpful people in support but it appears there is poor technical management, no server monitoring, and a sales force dedicated to up-selling. If you are considering using them for email hosting, discard them as their products are generally not reliable.
Lastly, their status page which is supposed to show any outages, NEVER shows issues while they are in progress, unless you dig behind, where you will find details of past events, but nothing on current problems. Their old web page, advertising mailPlus, the service I have been on up until now, states that the Data Centres were in Australia, but I confirmed today that the servers are all in Singapore, another blatant misinformation. The pictures I attached show a Status Screen showing no issues, but details behind the screen show a different picture, hidden to the casual eye. Just don't use them.
FURTHER TO THIS, AFTER A 21 HOUR OUTAGE, THEIR "FIX" LASTED 3 HOURS, AND WE ARE NOW INTO A SECOND OUTAGE ALREADY LASTING 13 HOURS. THESE PEOPLE ARE TECHNICALLY INCOMPETENT.
But wait, the saga goes on. Now at 57 hours and only contact with their "Support" is "Chat" which also has extended wait times. These people are technically incompetent and have no regard for customer service. They send boilerplate platitudes from their "Online Experience Specialists" saying they know how important email is to you, then fail to fix their system, Meanwhile, their Pulse monitoring web page shows no problems since March 7th. DO NOT USE THESE PEOPLE.
20 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Ian,
Hello,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the recurring email service disruptions you’ve experienced and the impact these outages have had on your business operations.
We understand how critical email availability and proactive incident management are, particularly when outages occur during business hours without prior notification. We also appreciate your perspective and expectations regarding monitoring, communication transparency, and timely escalation during service incidents. It’s clear that the delays in resolution, lack of advance notice, and limited technical updates during outages have caused understandable frustration.
Your feedback regarding system monitoring, outage communication, and the accuracy of the status page is taken seriously. This is not the experience we aim to provide, and we regret that your recent experiences have not reflected the reliability you previously received.
We would welcome the opportunity to review these incidents in detail, including the outages mentioned and your prior support interactions, so the matter can be properly investigated. Please contact us at support@vodien.com with your account details and any related ticket references so our team can conduct a thorough review and follow up with you directly.
Thank you again for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Always prompt & courteous support ...
Always prompt & courteous support of the highest standard ;-)
19 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great service
Great service, went out of their way to assist me.
19 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Julie is quick to know what I need
Julie is quick to know what I need. and get it solve. Thank you Julie
19 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Kian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Fu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Yet More Lies and Scammy Tactics
So I have finally had enough of Vodien's dishonest and scammy style of operations, and moved my account to CLDY.
The timeline of their latest scammy behaviour is listed below:
27 Feb 2026: I receive an e-mail from a Rene Plateno, Business Development Specialist at Vodien (Singapore).
His e-mail reads:
We are reaching out with regard to the subject above. Please be advised that our mailValue plan is no longer offered to new customers, as we’ve transitioned to a new email platform. In light of this, we are reaching out to existing customer who are on the legacy platforms because we need to discuss the options in upgrading to the newer server to avoid service restrictions and interruptions.
Basing on your current usage, the recommended plan is:
Titan Email - Personal Plan - 2 Accounts Each license includes
5 GB Email Storage
Web & Mobile Apps
Calendar & Contacts
Email Forwarding & Alias
Upgrade cost:
3 years = $183.92
The plain English meaning of this e-mail from Rene Plateno is:
1. My existing e-mail plan will be phased out.
2. Rene Plateno has analysed my profile and would like me to buy a 3-year plan at $183.92.
I have NEVER bought ANY 3-year package from Vodien. ALL my e-mail renewals have only been on single-year basis. So I do not know where Rene Plateno found it fitting for me to buy a 3 year package at one go. Unless of course, he wants to maximise his commissions.
03 Mar 2026:
I replied:
Why is there no breakdown of the costs?
Why do you imply that I must renew for 3 years at one go?
I would appreciate a detailed breakdown of the "upgrade" you are proposing.
DO NOT trick me into upgrading for 3 years when I am not required to do that. I know you are after the commission.
04 Mar 2026:
He replies:
Thank you for your question. To straight the record right, we offer you a 3-year upfront charge because 15% discount is applied whereas the 1 year is only 5% discount and the 2 years is only $10% discount.
The Titan email is charge per mailbox so if per mailbox charge is:
$34.66 x 2 = $69.32 1 year
$65.40 x 2 = $130.80 2 years
$93 x 2 = $ = $186.00 3 years
Note: Those pricing above are discounted rate according as mentioned above.
Now, you have a remaining credit from your current plan which is $21.51 which will be applied accordingly. So, let me know which term you wish to take advantage so we can prepare the top up invoice.
16 Mar 2026:
He e-mails me again:
Good day.
We would like to follow up on this matter so we can proceed on the next step and do the migration accordingly.
Regards,
16 Mar 2026:
I use the Live Chat intending to actually sign up for the Titan e-mail plan because as per the e-mail from Rene Plateno I believed that MY EXISTING PLAN WILL BE PHASED OUT (which I found out about an hour later to be a complete lie). I used the Live Chat because I do not wish to deal with him. But somehow the agent I am chatting with still puts Rene Plateno on the Chat. I repeat my earlier assertion to him that he is dishonest but he denies it. I tell him in upper case that I do not wish to deal with him. He refuses to put another agent on the chat. For Vodien's benefit: This exchange is on record because I have the chat transcript.
I call the Hotline +65 6018 3544 and speak to a Mary. I tell her I want to sign up for one year of Titan as proposed by Rene Plateno. Mary wants to refer me to Rene Plateno. I tell her no, I do not want to talk to him. After some discussion Mary tells me that my existing plan WILL NOT be phased out. I am shocked at this revelation; that Rene Plateno has lied to me about my existing plan being phased out and almost deceiving me into signing up for a more expensive plan.
I demand that Mary transfer me to a supervisor. She puts me on hold. She comes back and says all the supervisors are in an "emergency meeting" (her exact words). I ask her to get one of them to e-mail me. She agrees and promises that I will get an e-mail before the end of business day.
No one e-mails me.
The next day I research my options to migrate my e-mail accounts. Shortly after noon I fill in a webform on the CLDY website. A few minutes later a representative from CLDY messages me at 1232hrs. We firm up a suitable e-mail package. By 1430hrs my e-mail accounts are ported over. In just 2 hours. No fuss. No lies.
16 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Chen,
Thank you for sharing your feedback.
We sincerely apologise for your experience, particularly the confusion around the plan information, the communication you received, and the difficulty in resolving your concerns through our support channels.
We understand how concerning this must have been, especially when clear and accurate information was expected. This does not reflect the standards of service we strive to provide, and your feedback is being taken seriously.
We would appreciate the opportunity to review this matter further. Please contact us at reviews@vodien.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Live Chat is quick to respond
Live chat is quick to respond. For most cases able to resolve issue within 1 interaction.
17 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The online assistance I received from…Emmanuel
The online assistance I received from Emmanuel was fantastic. It was a very complicated inquiry regarding the setting up of a new domain name and the creation of a new website on a current hosting account without interfering with another website already located on the same hosting platform. the entire process took 1.5hours
16 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Paul,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Quick and professional
Quick and professional. This is why I use Vodien.
15 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Jeremy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Nichole was very helpful
Nichole was very helpful. She not only solved the issue, but she also gave me sound advice on what I should do in future, to reduce external/third party dependency.
8 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Partha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
VPS server keeps going down
VPS server keeps going down. We pay a premium but service levels are pathetic. No explanation, no service recovery, it is almost as though nothing happened. Very dissapointed with the experience. Beware before signing up with them.
7 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Zack,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the repeated downtime you’ve experienced with your VPS server. We understand how important stability and reliability are, especially when you are paying for a premium service, and we regret the frustration this situation has caused.
Your comments regarding the lack of updates, explanations, and service recovery following the incidents have been noted. This is not the level of service we aim to provide, and we take concerns like this seriously.
We would appreciate the opportunity to review your account and the incidents you’ve experienced in more detail. Please reach out to us at reviews@vodien.com with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
Very good Domain management service
I've been using Vodien for a few years now for my domain names and DNS management. They are reasonably priced and their support is excellent. The support team is helpful and have never had any problem helping me with set up and management of the DNS settings.
7 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Why is your email hosting keep having…
Why is your email hosting keep having issue? We have been facing issues almost every quaterly or more.
This is really unacceptable especially when businesses cannot afford downtime.
This is the last straw and we will look to migrate to other more reliable service.
7 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Mengtet,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the recurring issues you’ve experienced with your email hosting service. We understand how critical reliable email communication is for businesses, and we acknowledge the concern and disruption that repeated service interruptions can cause.
Your comments regarding the frequency of these issues and the impact on your operations have been noted. This is not the level of reliability we aim to provide, and we take feedback like this seriously.
We would appreciate the opportunity to review your account and the incidents you’ve encountered in more detail. Please reach out to us at reviews@vodien.com with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
12-Year Loyal Customer Betrayed: Coerced into a failing "Managed" VPS, trapped until 2027 with NO support and constant 8-hour outages.
I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life.
Everything shifted when they prioritized sales over stability. I was coerced and pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.
Here is the reality of 'Managed' service at Vodien:
Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.
The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.
Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.
The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.
7 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback and for being a long-standing customer with Vodien since 2013.
We’re very sorry to hear about the difficulties you’ve experienced with your Managed VPS service and the frustration caused by the repeated outages and support concerns you described. We understand how critical uptime and reliable assistance are for running a business, and we regret the disruption this situation has caused.
Your comments regarding service stability, support availability, and your experience with the upgrade process have been noted. This is not the level of service we aim to provide, and we take feedback from long-term customers very seriously.
We would appreciate the opportunity to review your account and the incidents you mentioned in more detail so we can better understand what has occurred and explore how we can assist. Please reach out to us at reviews@vodien.com with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve our services and support processes.
Bern O.
Online Experience Specialist
SMTP Error resolved within minutes
Had to wait a little for an agent to attend to me but the wait was worth it as my issue was resolved in 1 interaction! Many thanks to Mr Roy!
6 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Wonderful experience with patience and…
Wonderful experience with patience and knowledgeable staffs.
5 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hello Derrick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent technical support
I would like to commend the technical team of Vodien for always giving support and helping solve my issues.
5 de marzo de 2026
Opinión espontánea
Respuesta de Vodien Internet Solutions Pte Ltd
Hi Junelyn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.