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VOLICES is a New Jersey–based online retailer specializing in authentic watches and accessories from internationally recognized brands. Our goal is to make premium timepieces more accessible by combining competitive pricing, carefully selected products, secure checkout, reliable U.S. shipping, and responsive customer support. Every watch sold by VOLICES is supplied as an authentic product and includes the applicable original packaging, manuals, and documentation provided with the item. We work with established suppliers and carefully review our catalog to provide customers with a transparent and dependable shopping experience. Our collection includes popular brands such as Seiko, Tissot, Citizen, TAG Heuer, Armani Exchange, Michael Kors, Movado, Fossil, Gucci, Bulova, and more. Customer satisfaction is at the center of our business. From choosing the right watch to order updates, shipping assistance, and after-sales support, our team is here to help throughout the entire purchase experience. Authenticity. Service. Confidence. VOLICES — New Jersey, USA
Estados Unidos
3,1
7 opiniones
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I received the watch and no longer needed it. I attempted to contact Volices through their email from their website to start the return process and have had no response for 2 days now. I tried live support and I was told I should receive a response 24 hrs after my initial email was sent and still no response. I am very disappointed with how customer service is being handled and I am looking into taking further action.
Great customer service. Quick response. Good quality with great price. Thank you again.
I ordered a Seiko watch on the 10th of Oct received a tracking number the next day. 10 days later I received an email saying that my order was cancelled and no reason given! Later that day I received another email saying that my order was cancelled at my request which I did not do! No phone number available to call and that my refund could take up to days! Don't waste your time with these folks!
I ordered a watch and they never sent it. They provided some fake tracking number that didn’t update for weeks so I canceled the order and disputed the charge with my bank. Pay more and actually get your product. Shady as hell business.
The watch arrived and it is 100% a superfake clone from China. Everything about packaging, to bezel/timer misalignments on the watch, to the warranty card(shows 520S1 as a code, common in fake chinese clone watches) make it blatantly obvious it is fake. Not only was I not given the watch i ordered, it took them 3 weeks to deliver a FAKE after a 2-4 day shipping estimate. Customer service is slow and the number given is unresponsive(Whatsapp and not an actual number). Watches came from China confirmed by carrier Slow Sheep. Do NOT purchase from here.
Respuesta de Volices
We take allegations concerning product authenticity seriously. Please confirm whether the watch has been examined by the manufacturer or an authorized service center, and whether a written report confirming it is counterfeit has been issued. We welcome the opportunity to review any such report and its findings.
For transparency, photographs of the watch and updates regarding your order were provided throughout our correspondence. The payment dispute you initiated was resolved in our favor. When you subsequently requested a refund citing delayed delivery, we processed a full refund that same day in response to your concerns, without waiting to receive the watch back. As of this response, the watch has not yet been returned to us.
We regret the delivery delay and the frustration it caused. Our response to your concerns included an immediate, full refund before completion of the return. We ask that this resolution be accurately reflected and that the allegation of counterfeiting be supported by a documented professional assessment.
Our team remains available at support@volices.com to review any findings and assist with completing the return.
VOLICES Customer Support
Never received the watch I ordered. Contacted them and they gave an excuse that they were "changing their transportation partner". Was not given a new tracking number and was told to "expect it sometime next week". I would stay away from purchasing anything from this site.
*Update: Volices came through and delivered the watch I purchased and provided great customer service interaction.
Respuesta de Volices
Hi Nia,
We’re sorry for the concern caused by the shipping delay and the lack of updated tracking information. Your order remains active and is being handled through our new shipping partner. This carrier transition caused a delay in issuing the replacement tracking number.
Our team is monitoring your order and will provide the updated tracking details as soon as they become available. We have also requested your order information so we can verify the latest status and assist you directly.
We understand your frustration and remain committed to resolving this and completing your delivery.
— Volices Customer Care
Great experience! My Gucci watch arrived quickly and exactly as described. Beautiful quality and excellent service. Very happy with my purchase!
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