Didn't get what I had booked and paid for!
Voyage Rental Cars, Waikiki
Car return went easy. However, at pickup, the (otherwise friendly) woman at the kiosk was extremely persistent in trying to sell us a quite expensive insurance package, although I made it clear that I don't need insurance since I'm already covered by my own insurances. At the end, she still added the insurance package but then offered a discount on the rental price. Then price did end up being a bit higher than on my booking. Even worse, we received a car that was one category smaller than we booked, which made the drive very uncomfortable for the two adults on the 3rd row. On top of that, the car was old and in a bad condition with many scratches, marks and little damages inside and outside. Had it been a cheap rental - it wasn't! - then we may have understood the condition of the car, but the price was already high. Lastly, for 3 weeks now I'm waiting for the response on my complaint, despite sending numerous reminders. Be careful when booking with this company!
20 de julio de 2025
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