VPZ - Aberdeen George Street Opiniones 

3
TrustScore: 3.5 sobre 5

3,4

275 George Street, AB25 1ED Aberdeen, GB


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Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Escrito por la empresa

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Escrito por la empresa

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

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Información de contacto

  • 275 George Street, AB25 1ED, Aberdeen, Reino Unido

  • 01224 472229

3,4

Medio

TrustScore: 3.5 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

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Valorada con 5 estrellas sobre 5

My last order was on a Friday it…

My last order was on a Friday it arrived Saturday wow that’s what I call service.
Have always got what I want in stock and at a very reasonable price can’t fault VPZ will always be a customer.
And all my orders secularly packed.
Great flavours.
10 out of 10 guys.

11 de julio de 2026
Opinión espontánea
Logotipo de VPZ - Aberdeen George Street

Respuesta de VPZ - Aberdeen George Street

Mr Philip Johns,

We are so happy to hear about your excellent experience with our speedy delivery and securely packed orders. We truly appreciate your kind words about our stock, pricing, and great flavors. Thank you for being a loyal customer!

VPZ

Valorada con 1 estrellas sobre 5

Order #929927

Order #929927. Update - Unfortunately, this has been a frustrating experience. After eventually getting through by phone, I spoke to a helpful member of staff who resolved my order. However, two days later, I received a response to an email I'd sent a week earlier informing me that my order had been cancelled.
Delays and technical issues can happen, but they don't explain this level of poor internal communication and lack of coordination. It feels like one part of the business doesn't know what the other is doing. I genuinely hope the underlying issues are resolved and the company manages to rebuild, but based on my experience, there are clearly some significant operational problems that need addressing.

5 de agosto de 2026
Opinión espontánea
Logotipo de VPZ - Aberdeen George Street

Respuesta de VPZ - Aberdeen George Street

James Karl ,

We sincerely appreciate you taking the time to share your detailed feedback regarding order #929927. We are truly sorry to learn of the frustrating experience you encountered, particularly with the internal communication breakdown and lack of coordination you described. It is clear that the delayed email response after your phone resolution caused significant inconvenience and highlighted operational issues. We are actively reviewing our internal processes to ensure better alignment between our different departments and prevent such miscommunications from happening again. Your insights are invaluable as we work to address these significant operational challenges and improve our service.

VPZ

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