Absolutely outstanding service at VPZ Kirkcaldy! The shop is always exceptionally clean, tidy and well presented, which makes for a really welcoming experience as soon as you walk through the door.... Ver más
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Absolutely outstanding service at VPZ Kirkcaldy! The shop is always exceptionally clean, tidy and well presented, which makes for a really welcoming experience as soon as you walk through the door.... Ver más
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Went into your Kirkcaldy store for a new vape/e-juice, Janet was so helpful explained all the different types and kinds of vapes and we settled on one, I absolutely love it, such friendly staff and sm... Ver más
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Great service at VPZ Kirkcaldy!
La empresa ha respondido
Very approachable staff
La empresa ha respondido
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
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103 High Street, KY1 1LW, Kirkcaldy, Reino Unido
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Went into your Kirkcaldy store for a new vape/e-juice, Janet was so helpful explained all the different types and kinds of vapes and we settled on one, I absolutely love it, such friendly staff and smiles all round

Respuesta de VPZ - Kirkcaldy
Absolutely outstanding service at VPZ Kirkcaldy! The shop is always exceptionally clean, tidy and well presented, which makes for a really welcoming experience as soon as you walk through the door.
A special mention has to go to Janet. Her knowledge is second to none, and she takes the time to listen, explain everything clearly and make sure you leave with exactly what you need. Nothing ever feels like too much trouble, and the level of customer service she provides is genuinely exceptional.
It’s refreshing to visit somewhere where the team clearly takes pride in both their customer service and the appearance of the shop. Janet is an absolute credit to VPZ and a perfect example of how customer service should be done.
Couldn’t recommend VPZ Kirkcaldy highly enough — knowledgeable, friendly, professional and a spotless shop. Easily 5 stars! ⭐⭐⭐⭐⭐

Respuesta de VPZ - Kirkcaldy
Great service and choice in kirkcaldy, janet always takes her time to ensure, I leave with a great deal and best offers.

Respuesta de VPZ - Kirkcaldy

Respuesta de VPZ - Kirkcaldy
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