VPZ - Newbridge Opiniones 

3
•
TrustScore: 3 sobre 5

3,0

1 Huly Hill Road, Terston House, EH28 8PH Edinburgh, GB

•

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Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Escrito por la empresa

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Escrito por la empresa

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

Free Next Day Delivery When You Spend £19.99

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Información de contacto

  • 1 Huly Hill Road, Terston House, EH28 8PH, Edinburgh, Reino Unido

  • 0131 322 8888

3,0

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

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Valorada con 1 estrellas sobre 5

By far the worst vape shop around

By far the worst vape shop around. Rude staff & Customer service is non existent. 2 emails sent about my problem & not one response!! Spend a fortune at this company but no more. I will go elsewhere.
Your take a product back & a member of staff breaks it & then says there's nothing we can do.
Very unhappy Ex Customer

3 de septiembre de 2026
Opinión espontánea
Logotipo de VPZ - Newbridge

Respuesta de VPZ - Newbridge

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and disappointed to learn that you feel let down by both our store team and customer service. We understand how frustrating this must have been, particularly as a valued customer who has supported VPZ over time.

We would also like to apologise for the lack of response to your previous emails. During a particularly busy period, we experienced higher-than-normal volumes of customer enquiries, which unfortunately impacted our response times. While this is not the level of service we strive to provide, we are sorry that your enquiry was not addressed as expected.

We are concerned by the comments you've raised regarding your product and your experience in store, and we would appreciate the opportunity to investigate this matter further.

Please reach out to our Customer Support team again via https://www.vpz.co.uk/contact-us, providing your details and any relevant information about your previous correspondence and store visit. A member of our team will review the matter and work with you towards a resolution.

Thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to restore your confidence in VPZ.

Valorada con 1 estrellas sobre 5

Terrible service!

Terrible service!!

Delivery order taken over 2 weeks and still haven't received it! Tried to contact for an update multiple times and heard nothing back.

Called stores to be told nothing they can do.

Absolutely Terrible service!

To say its fast and next day delivery what I lie that is!

31 de julio de 2026
Opinión espontánea
Logotipo de VPZ - Newbridge

Respuesta de VPZ - Newbridge

We are sincerely sorry for the delay with your order and for the lack of communication you experienced when trying to contact us.

Following a period of warehouse improvements, we encountered some unexpected disruptions which unfortunately impacted a number of customer orders and response times. We fully appreciate how frustrating it is to wait longer than expected for a delivery, particularly when you've been unable to obtain an update from our team.

We also understand your disappointment after being advised by our store colleagues that they were unable to assist with an online order. While our stores have limited access to online order information, we recognise that this did not provide you with the support you needed.

The warehouse improvements have now been completed and normal delivery schedules have resumed. We are also working through a backlog of customer enquiries to ensure all outstanding issues are resolved as quickly as possible.

Please accept our sincere apologies for the inconvenience and frustration caused. Your experience has fallen short of the standards we aim to provide, and we are sorry for letting you down.

Valorada con 5 estrellas sobre 5

Best vape shop around

I order from VPZ all the time for all my vaping needs. Delivery is super fast. I order and a day later I recieve it. Customer service is super helpful and friendly both online and in store. I always recommend VPZ to any of my friends who vape :)

21 de enero de 2026
Opinión espontánea
Logotipo de VPZ - Newbridge

Respuesta de VPZ - Newbridge

Hi Alisa

We're happy to hear that you consistently have a positive experience with our fast delivery and helpful customer service. We appreciate you recommending us to your friends!

VPZ

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