VPZ - Partick Opiniones 2

TrustScore: 3.5 sobre 5

3,4

354 Dumbarton Road, Partick, G11 6TG Glasgow, GB


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Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Escrito por la empresa

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Escrito por la empresa

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

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Información de contacto

  • 354 Dumbarton Road, Partick, G11 6TG, Glasgow, Reino Unido

  • 0141 334 1261

3,4

Medio

TrustScore: 3.5 sobre 5

2 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Good shop

Good shop went to one in Glasgow guy was really nice and professional had a good laugh with him aswell cheers

13 de marzo de 2025
Opinión espontánea
Logotipo de VPZ - Partick

Respuesta de VPZ - Partick

Hi Cody,

Thank you for your wonderful feedback!

We're glad you had a great experience with our team in the Glasgow store. We aim to provide excellent and professional service and are glad to hear that this was your experience.

Kind Regards,
VPZ

Valorada con 1 estrellas sobre 5

Ineffective Management

Attended 24th February for oils & Coils.
Manager asked what resistance I would like?
I explained I didn’t understand the Resistance of the coils.
Managers Que to explain & Educate, instead he just provided a pack of the coils that you get if you buy the kit.
Said goodbye on the way out & not even a cursory goodbye.
Staff in this store are Rude, Lazy & Ineffective.
Employ staff that actually look like they want to be there & have some enthusiasm for the job.
The entire experience was awkward.
This is down to the management in this shop.

24 de febrero de 2025
Opinión espontánea
Logotipo de VPZ - Partick

Respuesta de VPZ - Partick

Hi Ricky

Thank you for sharing your feedback, and we sincerely apologise for the experience you had during your visit.

We are genuinely sorry to hear that the service you received didn’t meet the standards we strive for.

We take your comments seriously and would love the opportunity to make things right. Could you please contact us directly at 0131 322 8888 or support@vpz.co.uk? We’d appreciate the chance to discuss your experience further and ensure that we address any concerns you have.

Thank you again for your valuable input, and we hope to hear from you soon.

Best regards,
VPZ

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