VPZ - York Opiniones 3

TrustScore: 3 sobre 5

2,8

13 St Sampsons Square, YO1 8RR York, GB


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Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tienda de baterías
  3. Tienda de vaporizadores

Escrito por la empresa

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Escrito por la empresa

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

Free Next Day Delivery When You Spend £19.99

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Información de contacto

  • 13 St Sampsons Square, YO1 8RR, York, Reino Unido

  • 01904 622217

2,8

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Feel scammed

Feel scammed.

Went into York store for the dojo deal. Device for £9.99 and a pod for 1p.

Was told by staff in the store I had to buy two devices to get the deal which is not the case.
I have checked the T&Cs on the website and with head office.

Have reported to head office and will report to trading standards too.

Pressured upselling and blatantly made up extra terms and conditions to get me to buy more than I needed.

Head office are telling me they were simply offering me 2 for £20. The actual truth being the sales person made it explicit that to get the deal I had to buy two.

Trading Standards are happy to take this case forward having spoken with them today.

4 de octubre de 2025
Opinión espontánea
Logotipo de VPZ - York

Respuesta de VPZ - York

Hi Gary

We’re really sorry to hear about your experience at our York store and completely understand how frustrating that must have been. Since your email in we have spoke to the store who have advised that the offer was made that you could be 2 for £20 or 1 for £10.

As we take concerns like this very seriously, I have already raised it with the store management team to ensure all staff are correctly briefed on promotional offers.

Thank you for bringing this to our attention — your feedback helps us improve.

VPZ

Valorada con 1 estrellas sobre 5

Bought a new ecig only 4 weeks ago

Bought a new ecig only 4 weeks ago, stopped working after a week, went in to buy a new coil, said they didn’t have any but ‘lucky me could buy a new tank. Did that a week later, same problem, this time they said I needed a new battery even tho I had the receipt they wouldn’t replace it. Absolute scammers and liars please avoid at all costs

1 de agosto de 2025
Opinión espontánea
Logotipo de VPZ - York

Respuesta de VPZ - York

Hi Andy,

We appreciate you bringing this to our attention. We're sorry to hear you've had this experience with your recent purchase and the issues you've encountered. We will investigate your concerns to improve our service. In the meantime please contact us on support@vpz.co.uk so that we can get this resolved for you,

Kind Regards,
VPZ

Valorada con 1 estrellas sobre 5

I always bought vapes here with no…

I always bought vapes here with no issue. Today, I have been asked to provide an identification. Hence I showed my Biometric Residence Card (BRP) which has proof of my birth date , and is accepted by the government as a valid form of ID. I have been denied service, even though I tried explaining that I can not possibly go everywhere carrying my passport.

27 de enero de 2025
Opinión espontánea
Logotipo de VPZ - York

Respuesta de VPZ - York

Hi Gulce,

Thank you for your feedback. We sincerely apologise for the inconvenience you faced. We completely understand your frustration, as your Biometric Residence Card (BRP) is a valid form of ID. Our team is trained to follow strict identification protocols, but it sounds like there was a miscommunication during your visit.

We’ll be reviewing our procedures to ensure that all forms of government-approved ID are handled correctly in the future. We appreciate your understanding and hope to serve you again soon.

Please don’t hesitate to reach out if you have any further concerns on 0131 322 8888 or support@vpz.co.uk.

Thank you,
VPZ

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