Disappointing Experience. Made a booking online for a holiday home and paid. Only to be then told by the owner that the house had already been booked by someone else and in any case it only accommoda... Ver más

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Consulta las opiniones de los clientes
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Ver más
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Ver más
The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?
Información sobre la empresa
- Alquiler de vacaciones
- también en la categoría
- Agencia de alquiler de casas para vacaciones
- Agregador de viajes
- Casa de vacaciones
- Operador de excursiones
Sobre Vrbo
Escrito por la empresa
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Información de contacto
Estados Unidos
- 1-877-202-4291
- vrbo.com/en-gb
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quick and easy
Easy system to use
Easy to use booking process but it may go through on different currency
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction went through to my bank in Euros so I will get changed a non sterling fee of about 3%. There was no indication at all on the website that this transaction would be in Euros, indeed all figures were shown in sterling.
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Booked accommodation to then receive a…
Booked accommodation to then receive a message ro say that it was already booked and should not of been advertised

Respuesta de Vrbo
Easy to book and look at itinerary
Easy to book and look at itinerary. Great app and always works as it should
I haven't heard from the owners yet
I haven't heard from the owners yet. Usually, I get contacted right away. I have no confirmation email. My credit card was billed, but nothing else. I'm beginning to wonder if I was scammed
Easy to navigate
Easy to navigate, accommodation options clearly presented,and quick response.
Easy to use and great prices
Easy to book
So easy and reliable
So many choices and once decision is made booking is so easy. Have had so many lovely stays using VRBO
Informed via email ref our booking
Informed via email ref our booking. We decided to phone & speak to a member of staff, easy process. Cancelled our booking & booked a different apt.
Thank you for your help
Very easy to book
Great communication and excellent…
Great communication and excellent rewards for loyal customers.
Would definitely use again
Very easy booking system and the discount for being a member is a massive perk for the user. Thank you Vrbo
Unexpected payment taken
It said you won’t be charged now but the full amount was taken from my bank account for my booking immediately

Respuesta de Vrbo
When i checked my bank
When i checked my bank, i have had £81
Taken from my account, wasn’t made aware of this.

Respuesta de Vrbo
Always professional and helpful…
Always professional and helpful pleasure doing buisiness with vrbo
Fast and efficient booking process
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