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Vrbo Opiniones 

533
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Ver más

Valorada con 3 estrellas sobre 5

The booking went smoothly. However, there was one thing i found confusing. At the point of booking, it was stated ‘cancellation protection can be added after payment’. I would have liked to have added... Ver más

Valorada con 5 estrellas sobre 5

The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?

Valorada con 4 estrellas sobre 5

Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Ver más

Información sobre la empresa

  1. Alquiler de vacaciones
  2. también en la categoría
  3. Agencia de alquiler de casas para vacaciones
  4. Agregador de viajes
  5. Casa de vacaciones
  6. Operador de excursiones

Sobre Vrbo

Escrito por la empresa

Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.

Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.

What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.

Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:

* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together

That focus is what makes Vrbo different. Unlike platforms that mix shared and private stays, Vrbo is centred on entire homes only. For families and groups, that can mean more privacy, fewer compromises and more time together.

How does Vrbo work?
Booking on Vrbo is simple:

1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip

Vrbo makes booking feel straightforward, so travellers can spend less time second-guessing and more time looking forward to the trip.

Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:

* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations

Vrbo also highlights homes with a strong track record of great stays, giving travellers more confidence in the holiday rental they choose and fewer surprises when they arrive.

Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.

Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:

* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more

The more you stay, the more you save. *

*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

533 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(533)

533 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Horrible

Horrible! After booking through what I thought was VRBO, received confirmation email after I had charged my credit card with FULL amount. Have since been hit with barrage of auto emails urging me to pay again! Worse, when I reply with request for explanation I receive an automated response that I’ve reached an unmonitored email. This kind of mindless stress inducing tech bros nonsense is why MILLIONS are so outraged! Maybe you noticed there was an election!!

5 de noviembre de 2026
Logotipo de Vrbo

Respuesta de Vrbo

Hi Andrew,

Thanks for letting us know. We understand how concerning it is to receive payment reminders after you’ve already been charged, and how important it is to be able to reach a real support channel for clear confirmation.

A member of our team will reach out to you shortly to review your concern, understand what happened, and provide further assistance with your issue. Please don’t share any personal or booking information here publicly.

Thank you,
Review Resolutions Team
Expedia Group

Valorada con 5 estrellas sobre 5

really easy to use and search for the perfect Villa

really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo.
Once I booked, the payment was through the Vrbo website, which meant it was secure and protected by their policies. All in all a very simple and easy to use website & app

22 de octubre de 2026
Valorada con 5 estrellas sobre 5

One Key Cash and easy to use

I find the site easy to use. They have a good choice of properties and not overpriced. I love the One Key Cash scheme. I got £60 off a long weekend which I earned booking a two week holiday before. Perfect.

4 de noviembre de 2026
Valorada con 1 estrellas sobre 5

You cancelled our booking

You cancelled our booking, then i see the same property on sykes for £300 more for the same dates.
Why was it cancelled?

1 de noviembre de 2026
Logotipo de Vrbo

Respuesta de Vrbo

Hi,

Thank you for bringing this to our attention. We understand how concerning it is to have a booking canceled and then see the same property still advertised for the same dates at a higher price.

We can see that you’ve already been in contact with our support team. If you need any additional help, please contact us at help.vrbo.com/contact.

Thank you,
Review Resolutions Team
Expedia Group

Valorada con 1 estrellas sobre 5

Poor booking experience

I was shown a screen stating that I would not be charged yet, but then was charged the full amount immediately. There was no point where I was told I would be billed immediately. I checked the terms and conditions, which said that the payment may be pre-authorised with my bank, but when I confirmed the transaction, the entire amount was taken. I also could find nowhere in the property details that indicated the payment schedule.
I called the Vrbo help line, which was answered by what was clearly an AI voice. I was just told that the owners must have changed their payment schedule to a single payment rather than payment in stages.
We have now had to hurriedly transfer money from savings so that we didn’t go over the limit on our credit card.
The whole experience was very stressful, and I would be reluctant to book a holiday with Vrbo again. I would have cancelled, but I don’t want to let down the other members of my party.
This is the worst holiday booking experience I have ever had.

4 de noviembre de 2026
Logotipo de Vrbo

Respuesta de Vrbo

Hi Heather,

Thank you for taking the time to share your feedback. We understand how stressful it is to expect a pre-authorization or staged payments and then see the full amount charged immediately, especially when that isn’t clearly explained during booking.

Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward.

Thank you,
Review Resolutions Team
Expedia Group

Valorada con 1 estrellas sobre 5

Disappointed

Booked accommodation only to be told by host that its unavailable on these dates, very disappointed ☹️

4 de noviembre de 2026
Logotipo de Vrbo

Respuesta de Vrbo

Hi Julie,

Thank you for bringing this to our attention. We understand how upsetting it is to think your stay is secured and then learn the dates aren’t actually available, especially when you may be counting on those plans.

Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward. If you need any additional help, please contact us at help.vrbo.com/contact.

Thank you,
Review Resolutions Team
Expedia Group

Valorada con 2 estrellas sobre 5

Straight forward but - -

Straight forward to do but I did not like the fact that on the page it said 'nothing to pay today' but as soon as I hit the 'book now' button I had money to pay. Not very honest.

4 de noviembre de 2026
Logotipo de Vrbo

Respuesta de Vrbo

Hi,

Thank you for taking the time to share your feedback. We understand how important it is for payment timing to be clearly explained, and how concerning it is to see a charge after a screen indicates there’s nothing to pay today.

Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward. If you need any additional help, please contact us at help.vrbo.com/contact.

Thank you,
Review Resolutions Team
Expedia Group

Valorada con 5 estrellas sobre 5

Quick experence

Once we had decided on the property, it was so quick and easy to book, and receive confirmation. The payment requirements were clearly displayed. Three days of searching for a property, five minutes to book.

4 de noviembre de 2026
Valorada con 3 estrellas sobre 5

Generally a pretty good site

Generally a pretty good site. One gripe that I have is that when booking accommodation well in advance (approx 20 weeks), I am not used to having to pay for the stay in full now. I had thought that I was making a reservation but was surprised when my card was charged for the full stay now.

3 de noviembre de 2026

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