really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Ver más

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Consulta las opiniones de los clientes
The booking went smoothly. However, there was one thing i found confusing. At the point of booking, it was stated ‘cancellation protection can be added after payment’. I would have liked to have added... Ver más
The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Ver más
Información sobre la empresa
- Alquiler de vacaciones
- también en la categoría
- Agencia de alquiler de casas para vacaciones
- Agregador de viajes
- Casa de vacaciones
- Operador de excursiones
Sobre Vrbo
Escrito por la empresa
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Información de contacto
Estados Unidos
- 1-877-202-4291
- vrbo.com/en-gb
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Horrible
Horrible! After booking through what I thought was VRBO, received confirmation email after I had charged my credit card with FULL amount. Have since been hit with barrage of auto emails urging me to pay again! Worse, when I reply with request for explanation I receive an automated response that I’ve reached an unmonitored email. This kind of mindless stress inducing tech bros nonsense is why MILLIONS are so outraged! Maybe you noticed there was an election!!

Respuesta de Vrbo
No problem with booking procedure very…
No problem with booking procedure very straightforward.
Excellent
Was very easy to book, the communication was excellent and on the whole a very pleasant experience
really easy to use and search for the perfect Villa
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo.
Once I booked, the payment was through the Vrbo website, which meant it was secure and protected by their policies. All in all a very simple and easy to use website & app
Very easy booking system
Very easy booking system. Instant response from owner.
One Key Cash and easy to use
I find the site easy to use. They have a good choice of properties and not overpriced. I love the One Key Cash scheme. I got £60 off a long weekend which I earned booking a two week holiday before. Perfect.
Found a choice of properties in the…
Found a choice of properties in the area, good description and photos, easy to book.
You cancelled our booking
You cancelled our booking, then i see the same property on sykes for £300 more for the same dates.
Why was it cancelled?

Respuesta de Vrbo
Easy to select a property right for your needs.
Easy to see all the amenities for each property and to see where they are. Easy booking process too and confirmation received very quickly.
Poor booking experience
I was shown a screen stating that I would not be charged yet, but then was charged the full amount immediately. There was no point where I was told I would be billed immediately. I checked the terms and conditions, which said that the payment may be pre-authorised with my bank, but when I confirmed the transaction, the entire amount was taken. I also could find nowhere in the property details that indicated the payment schedule.
I called the Vrbo help line, which was answered by what was clearly an AI voice. I was just told that the owners must have changed their payment schedule to a single payment rather than payment in stages.
We have now had to hurriedly transfer money from savings so that we didn’t go over the limit on our credit card.
The whole experience was very stressful, and I would be reluctant to book a holiday with Vrbo again. I would have cancelled, but I don’t want to let down the other members of my party.
This is the worst holiday booking experience I have ever had.

Respuesta de Vrbo
Disappointed
Booked accommodation only to be told by host that its unavailable on these dates, very disappointed ☹️

Respuesta de Vrbo
Straight forward but - -
Straight forward to do but I did not like the fact that on the page it said 'nothing to pay today' but as soon as I hit the 'book now' button I had money to pay. Not very honest.

Respuesta de Vrbo
Quick experence
Once we had decided on the property, it was so quick and easy to book, and receive confirmation. The payment requirements were clearly displayed. Three days of searching for a property, five minutes to book.
It was fast and easy to book an…
It was fast and easy to book an apartment. I booked online and did not need customer service.
Generally a pretty good site
Generally a pretty good site. One gripe that I have is that when booking accommodation well in advance (approx 20 weeks), I am not used to having to pay for the stay in full now. I had thought that I was making a reservation but was surprised when my card was charged for the full stay now.
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