Vroom Opiniones 676

Please don’t think about using vroom.

I had the worst experience, terrible customer service, delivered the wrong car, delays and I’m still waiting for my temp tags. I got the car on April.

Don’t use it. I regret it big time.

Alejandro.

Working with vroom has been the WORST experience of my whole entire life. I purchase my vehicle back in April and I still haven't received my licensed plate. After explaining this to a Vroom rep, I was told that I would be receiving another plate in replacement of the one that I should've received and somehow they lost it and said it was already delivered. I was promised on that day to expect my license plate within the next 1-2 business days, when I called back within that timeframe I was told a completely different story AGAIN! This time I' being told that the title specialist says the only way for me to get another tag is for me to go to the DMV and get another one! I've wasted so much time that I could be working and making a living dealing with this crappy company. From the rental car that I never got due to them not delivering my tag in the first place, I got a citation because of them! This whole experience has been hell and I would never recommend such a company to anyone. I've definitely learned my lesson in purchasing vehicle online and will never do it again, thanks to VRoom. So much time and money has been wasted and I'm so frustrated!!!

I wish I could give this company less than 1 star. It’s absolutely disgusting how they treat people and how they are able to stay in business. My elderly parents bought a car and haven’t been able to drive it since March when they received it. Vroom hasn’t sent a simple out of state tax form! I am
Left trying to sort this out for them and can’t get one straight answer. Avoid at all costs!!!!

Well Vroom,
I just want to say... THANKS FOR RUINING MOM's BIRTHDAY! And credit!
DAY 30...THIRTY DAYS 3 - 0 D A Y S!!
And still NO truck and NO return calls for 6 days now.
NOT ONE PERSON AT Vroom, NOT ONE, HAS OR IS GOING TOO STEP UP AND MAKE THIS RIGHT BY SIMPLY HONORING THE 3/4 SIGNED CONTRACT AND DO THE RIGHT THING. But, it appears that Nobody within your organization even has heard of the moral high road! And Certainly, never done the right thing!
What a Joke! Ya'all really DO deserve what you will get (& give).
This entire group of Crooks and Liars is destroying peoples' lives. Vroom Has ZERO LEADERSHIP and the communication as well as their commitment to their customers IS ABYSMAL!!
This IS the Absolute WORST experience I've ever had! By FAR the WORST! And to the one's that feel like you're doing a Service or Feel good about yourself by doing this just simply BS to people and old women on their Birthday no less...
Yes I'm talking to you Maria M, Daniel M, Casandra C, Brandy, Jose S, TJ-Terrence, especially Alexis in Inventory... yep... you'll get yours in the end! I know I surely would not want to be you awaiting your judgment day! God Don't Do Ugly Ya'All!
Happy Birthday 🎂 🥳 mama, I Love you and am sorry I got you into this mess and still no car...
I'm on it though!👍

Cannot go into details. As I had to sign an agreement not to disparage them on social media in order to get a customer service issue resolved. Which is kind of... odd?

Don’t trust this team, they not working on the same pages, you will lost time and money 👎🏻😖

Stay away from this company. They are not trustworthy. They refused to return my title even though I informed them that I no longer wish to sell my car to them. I will not recommend this company to anyone .

After 2 months and no paperwork I finally let them have my 700.00 deposit. As far as customer service goes, it's a joke. I bought a car same day locally with no issues. Do not buy from vroom

If you buy from Vroom what you are getting is a mechanically faulty car, loss of money, fear in mind. Their 90 day extended warrenty is a joke and scam.
I was on a vacation with my family and suddenly temp gauge of car started spiking to red and loud noise started coming from engine bay. I took it to Firestone (luckily it happened in front of it). They diagnosed that the radiator fans both are gone. I tried calling Vroom customer care but was not able to connect as it was a public holiday.
I got the car repaired and it costed me $1K. Next day I send mail to Vroom customer support with invoice and diag details as I was sold the car promising 90 days extended warranty; now the drama starts.

Vrrom customer support told it is not vroom that covers this but 'SafeGuard' and gave me another customer care number!!. Ok fine, I called 'safegauard' and raised a case. After sitting on my ticket for 3 weeks they closed that saying this is an EXISTING ISSUE of my car and cannot be covered!! Does that mean that Vroom sold me a car with mechanical issue that they are already aware?? If this is the case then all mechanical problems can be said as 'already existing issues'.
Now I dont know what all these kindof 'Existing Mechanical Issue' my car got!! When you are out of the state with two kids including an infant will you fix the car and get going thinking that the cost will be covered as per their extended warranty? They should cover genuine customers rather than trying to scam and milk money out of them. Othewise one day people will realize their tricks and keep away from them.

I trusted Vroom and thought I was getting a good deal, but this is what they gave me in return.
Please be very careful doing business with them. God bless them.

I had a pretty decent experience with Vroom. I got super lucky and found a well specced car, the communication was okay.. But had an issue with getting a refund of overpayment back for a couple of months. Eventually it was resolved and it was no big deal. I think I would purchase from them again. Buying a car from your phone and getting it delivered in your driveway is pretty awesome !

Personne irrespectueuse, vous réponde mal et hésite pas à vous juger. Puis vous laisse sans réponse pendant 1 an, malgré des appels fréquent et vous disent : on n'a pas que ça à faire de gérer tout ça

Paperwork did not come for the car for well over a month - after countless calls and emails. Paperwork arrived incomplete and unusable for taking title and registration. More calls and emails to get proper paperwork. Process took THREE months. Unacceptable!

They offered me $100.00 for a 2012 Ford Fiesta with 77,000 miles on it in perfect condition. 😆

Got The Car as Said! 2018 Mazda3 Hatchback! White/27K

A) Temp Ran out, bought at end of Feb 2022 it's now Mid June, Still No Title from Them?! Nor has the Bank WOW! Took care of it myself. Refund For Fee and Taxes Please. As this makes for higher monthly payments as more of the Down should be applied to loan, Shame on VROOM!

B) Mantainance was not done as said with their Blaa-Blaa Checks, Lucky for me I was a mechanic for quite some time. Interior Filter Trashed, Oil Near end of Life Ect..

C) Customer Service runarounds, Sick'd BBB/Consumer Affairs and the Bank on them, Why? Don't understand? Why taint your Business Image with Clean-Cut Paying Customers? Bizarre.

I found a vehicle with a manual transmission and had my heart set on that vehicle. Decided to give Vroom a shot. The initial sales person, Terry, was pleasant and easy to work with. Problem is the "call center" staff. The left hand doesn't know what the right hand is doing. I very clearly stated that they would need to register the vehicle in my name alone (had a co-buyer) as I was the one with a valid drivers license in the state the vehicle would be registered in. Told them this multiple times on their "recorded lines" and I was told over and over that it was all set, no issues. My concern was the proxy going to the DMV to register the vehicle only to have to come back because the paperwork needed to be redone. Well, what do you think happened? I was right, and they were wrong. Both parties on the purchase agreement had to be listed on the registration. So we had to start back at square one with the paperwork to remove the co-buyer. Once that was done, I was told that they would take the vehicle in for inspection and service. I would then receive an email the week prior to delivery with the name and contact information of my delivery driver. Said driver would then contact me the day before delivery. NONE of that happened. Instead, I received a phone call from the driver telling me he was 90 minutes away. I just so happened to get lucky and be working from home that day. When the vehicle arrived, the driver could not drive it off the trailer. He had to jump start it because the battery was dead. Got it off the trailer, handed me 2 key fobs (only one of which works) and left. The car still had the inventory stickers on the windows, hadn't even been so much as washed. It was obviously not serviced. Contacted Vroom, they told me they'd compensate me $150 for a new batter. WHAT?? The new battery alone cost me $199.99, add in another $275 for a new key fob and then there's the time and hassle of having to get my newly purchased vehicle in running condition. In the end, they were only willing to reimburse me $475 total.

This company is the worst! Their representatives are rude and lie. They will tell you that they're creating a case and escalating it and someone will call you back within 24 hours, and no one ever does. Instead, they'll make notes in your case about how unreasonable you're being when you're simply frustrated that they don't listen to you when you're trying to make the process easier. I'd give them 0 stars if I could. Never again!

This is the worse company to buy a car from EVER!! if you need to buy a car please save yourself the worse headache and buy from a different company. I purchased a car that came in scratched up. I returned it right away. They issued me a temporarily registration and never removed the car from my name. I ended up paying toll fees of the new owner and no one in vroom was willing to help. Their customer services is the worst. Advisors are not allowed to transfer to manager. They tell you they have to put in a request for someone to call you within 24 to 72 hours but no one ever does! I have never seen anything like it!!!

I purchased a vehicle in 2021 from Vroom and it was a wonderful experience. They were so easy to deal with and everything worked out great. I was so happy with them, that I decided to purchase another vehicle through them and that was the biggest mistake
I have ever made. I was ghosted multiple times in the middle of the deal. Nothing would happen in the deal unless I called and pushed someone to take action. Along the way, they lost my deposit and I had to prove the money was wired to them. After many calls
and complaints, I finally received the car which I really like but it has a huge issue with the title.

I have had this vehicle for about 6 months now. I continue to make payments but the car is not drivable since the temp tags have expired. Although they did provide me with a rental while we are waiting on the title, it has been 6 months so far and they are
asking for several months for a duplicate title. I really have little confidence that I will ever see a title for this vehicle. I have requested a buyback from them but possession of the car may be better than a check that never comes.

The problem with Vroom is they do very little to earn your business or trust. You will find that if there is the smallest issue, your issues and deal will be side-tracked and it will be up to you to manage it for them. You would think they would want to take some action
to clean up all their issues with titling, etc but evidently not. just look at BBB and other sites and notice the complaints. I was sure wish I had looked at BBB before but I took them at their word: "We believe buying a car should be fun, easy, and affordable. Here’s how Vroom is leading the revolution
".

Update: Finally, I have tags and a vehicle registration after 141 days of waiting. Not surprising but Vroom had no idea that the registration had completed until I contacted them, they were still trying to get a duplicate title. I guess it pays to call and complain to everybody that you can.

I am happy the nightmare is finally over!

This is the absolute worst company i ever dealt with period They do not care about the customer at all . They sold me a car with tires that are illegal for a dealer to sell a car like that.Make a long story short i talked to a woman La Tisha Richards who had no clue about cars or tires .i sent clear pictures ofvthe tires and then after a few emails offered me 250.00 then she changed to 500.00 which is way less than the cost of the tires total for 4 tires is 1100.00 . Then i call back and tell them i did not recieve the 500.00 a woman said we dont cover tires i said what they told me i was getting 500.00 and still did not recieve it as of today i will tell you stay far away from vroom the worst very dis honest and scammers and have zero lnowledge about cars period

The worst company ever, they lie every time you call to obtain informations about your title/registration. Staw away from them and don’t get fooled by their false marketing and low pricing, the headache you’ll get doesn’t worth the dealership experience where everything is done properly. It’s the worst company to deal with.. my advice go to Carvana, they are way more honest, professional and real

They have so many representatives that have no clue on what is going on. Everyone I call I talk to another person from a different location. And never to my sale person. I waste my time and energy calling to find out what else is needed. They take too long finding out exactly what is needed if one person just took the time to read and give me all the damn information up front we could have had this settled in a damn hour. Apparently they have no managers they just pass you off to another representative. Customer service- laughable what customer service. My dog has more training vs the people who answer the phones there. Get your crap together and figure out what is needed. Worse company ever - would recommend to my worse enemy