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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used several different cbd sellers and I find VSAVI the best, you get the right product and you get a good price too, in the past I have spent around £20 more per bottle on the same oil with ot... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing service from Vsavi! Ordered my goods at 12-53pm Tuesday with normal free delivery, got email at 14-13pm saying goods were dispatched and they were delivered this morning Wednesday at 10-45am!... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wanted to find a 'healthier' option than using disposable vape. The liquids that Vsavi sell appealed to me as the ingredients are natural and I can choose the nicotine level I want. I had no idea wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service and excellent product, I would never shop anywhere else. Talk about personal service! Last time I ordered I forgot to specify 1.8, it defaults to 0, I was emailed to ask if that corr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. Tienda de cigarrillos electrónicos
  3. Tienda de vaporizadores

Escrito por la empresa

Created for you and your wellbeing, VSAVI brings to the UK the best quality CBD products and a friendly, knowledgeable service.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(303)

12 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good product

Got faulty battery on electronic cigarette i
purchase, but they sent me a replacement in only 2 days.Good product, good customer support.

15 de octubre de 2021
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Respuesta de VSAVI

Hi Biljana

Thanks for taking the time to write your review. It is very much appreciated.

Valorada con 1 estrellas sobre 5

Extremely poor customer service

Extremely poor customer service. Communication very poor and verging on rude. Never received product and still not had refund. Terrible experience, avoid this company

6 de octubre de 2021
Opinión espontánea
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Respuesta de VSAVI

Hi

Thanks for your email.

I am sorry you did not receive your parcel.

We do inform customers if there is an issue with delivery of their parcels. We did relay this to you.

After 3 attempts to deliver your parcel by our courier they have now returned the parcel to us. A refund has been issued.

Valorada con 5 estrellas sobre 5

Best full spectrum CBD out there ,,,,

Iv tried sooo many CBD vape liquids, oils,… This is by far the Best stuff out there,,, the taste is lovely ,, more importantly it helps a million percent,,, Thank you 🙏🏼

4 de octubre de 2021
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Respuesta de VSAVI

Hi Lisa

Thank you for taking the time to write the review.

We are glad you are happy with the product you purchased from us.

Valorada con 5 estrellas sobre 5

Quick service

My order arrived this morning.Thank you for good quick service and sorting out my computer mistakes. The lady I spoke to on the phone was very helpful and understanding.Thanks again.

6 de septiembre de 2021
Opinión espontánea
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Respuesta de VSAVI

Hi Peter

Thanks for taking the time to write the review. We are glad you are happy with the service provided.

Valorada con 1 estrellas sobre 5

Terrible customer service and 100% VG e-liquid tastes horrible

Terrible customer service! I ordered a sample pack of 100% VG e-liquids but the vanilla tastes and smells burnt. I contacted VSAVI and Julie replied and said everyone’s taste is different and they can’t accept opened e-liquids for return. What? How would you know it is bad unless you open it?

I feel something is completely wrong with this batch of e-liquids and you won’t even accept a return to check it yourself to make sure? I’ve been vaping for years and have tried all kinds of flavours with different taste profiles and I have never in my years ever tasted something so horrible. In fact, my wife tried it and could not even vape it herself and agrees it smells burnt.

Very disappointing as I have wasted a coil as well at my own cost.

25 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service

great service, thanks

15 de agosto de 2021
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Respuesta de VSAVI

Hi Matt

Thanks for taking the time to write your review. We are glad you are happy with the service provided.

Valorada con 4 estrellas sobre 5

WONDERFUL TERRENE PROFILE

I bought the 100mg as my introduction to CBD ... chose the full spectrum for the entourage effect with the natural terpenes and other cannabinoids.
Great natural terpene profile with a subtle relaxing effect ... will try the 300mg next; hopefully the terpene profile is more pronounced.
Great quality product! 👍

15 de agosto de 2021
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Respuesta de VSAVI

Hi Ian
Thanks for taking the time to write your review. We are glad you like the product and you are happy to order from us again.

Valorada con 1 estrellas sobre 5

You never have the product I’ve ordered…

You never have the product I’ve ordered online.
I order and a few hours later I get a text saying I need to call the office because somethings wrong with my order…. I call the number and no one answers so I call the number on the website someone answers after 15 mins of being on hold and has no idea what’s wrong with the order. Finally they find out that something is out of stock and I have to my order something different over the phone. This has happened twice now. Annoying that your website isn’t up to date and that the customer has to call you when somethings gone wrong with your website.
Love the product but you need to sort out your website.

9 de agosto de 2021
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Respuesta de VSAVI

Hi Tom
Thanks for taking the time to write the review. We are sorry you have had some issues when ordering from us. We do contact customers within 24hrs by phone text or email if there is an issue with an order. We always try to offer an alternative product or we can issue a refund. We are sorry our website was not up to date and are working hard to do this.

Valorada con 5 estrellas sobre 5

I have only use these guys one so far…

I have only used these guys once so far, but will be using them regularly from now on. They were great communicators, answered my queries and the product arrived in good time.

3 de agosto de 2021
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Respuesta de VSAVI

Hi Deborah
Thanks for taking the time to write the review it is very much appreciated.
We are glad you are happy with the service we provided.

Valorada con 1 estrellas sobre 5

Awful Customer service being very secretive about life threating ingredients

God awful customer service, probably the worse I've encountered. Oringally got in touch to their help email on the website, no answer. I left it a month, no answer. I try calling multiple times and different times throughout the day, no answer. I couldn't even leave a voice message and they never called back, not once.

However they love spamming me with their crap newsletters so I thought I'd try replying to that which low and behold worked. Excellent I thought, we're actually getting somewhere, I was very wrong.

I asked my original question which was "what is in the full spectrum CBD oil, in particular does it have Vitamin E acetate"? as there has been several reports of this being the cause of many deaths and people being severely injured. I also mentioned how they never got back to me.

Their response was to accuse me of not getting touch and sending a link to the ingredients (which is the first thing I checked originally). If you look at it just says "the essential vitamins and minerals" which doesn't answer my question at all as I don't know if it has vitamin E acetate.

There was about 8 or more emails back and forth between and yet we got no where, I mentioned it doesn't specifically say but yet they couldn't understand that. Fair play to them as they actually were replying quick at this point.

Anyway we get no where and they're saying they have answered my question which they clearly have not so I said "If you’re are still struggling to understand a very simple question then please forward this to someone who actually has a brain." and they said I was being extremely rude and they won't reply. I appreciate that isn't the nicest comment but I don't understand why they couldn't just answer my question. It was clear as day what my question was and yet they decided to avoid it.

Personally I think they were either just trying to annoy me, if so they did a great job I must admit, or they didn't want to disclose that informational as that would mean people would be a lot more sceptical about their products which could potentially kill you.

I would appreciate if now I've left this review I can actually get some good customer service from you guys but think I've got more chance of dying from your vape oil then that ever happening lol.

21 de julio de 2021
Opinión espontánea
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Respuesta de VSAVI

Hi John,
I am sorry you felt that we weren't clear with our information. The process to extract the Cannabidiol is CO2 extraction which is a very high standard and we only extract the naturally occuring vitamins and minerals from the hemp along with under 0.2% THC. All our CBD products are fully lab tested for heavy metals, pesticides, herbicides, fungicides and other toxins. They do not contain any artificial dyes, scents, GMO's etc. We do have lab reports available for further information.
We have been selling this product for over 5 years and have many positive reviews which you can find on the site. It is so important to ensure you are purchasing notorised vape products and buy CBD from a reputable CTA member such as ourselves. We are absolutely dedicated to ensuring all our products continue to use the best ingredients and are manufactured to the highest standards, and I hope that we have re-assured you that we do not add any unnecessary ingredients to our products.
We treat all our customers with the upmost respect and try and help them as best as we can, so we are very happy to discuss this with you again if you had any further questions.

Valorada con 5 estrellas sobre 5

Excellent products and customer service

I have ordered twice from Vsavi over the last couple of years and find this company trustworthy, competent and excellent. They get top reviews for their products and the ordering and delivery service is second to none!

10 de julio de 2021
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Respuesta de VSAVI

Hi Maria
Thanks for taking the time to write the review. We are glad you are happy with the product and the service we provide.

Valorada con 4 estrellas sobre 5

Good service

Good service. Have found tastier product but slower delivery

2 de julio de 2021
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Respuesta de VSAVI

Hi Clive

Thanks for taking the time to write your review. We are glad you are happy with our service.

Valorada con 5 estrellas sobre 5

fabulous

fabulous thank you

18 de mayo de 2021
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Respuesta de VSAVI

Hi William

Thank you for taking to time to write this review. We are please you are happy with our product.

Valorada con 5 estrellas sobre 5

Would recommend

Easy order process, fast delivery .

13 de mayo de 2021
Logotipo de VSAVI

Respuesta de VSAVI

Hi Susan

Thanks you very much for taking the time to write this review. We are pleased that you are happy with the shopping experience with us.

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