Vue Opiniones 

Cancelled our tickets 4 hours before the film started. This company is a joke! Do what I did and rebook at a cineworld. And the final insult takes 3 to 5 days for a refund with 4 hours notice. Absolute last time I ever use Vue.

Igen igen, en virksomhed som har sparet kundeservice afdeling til smadrer. 12-15 kan man snakke med nogen.
Deres system fejler og nu har den låst de billetter/pladser jeg prøvede at købe, og der er ikke en måde jeg kan gennemføre købet på.

Cinema absolutely boiling - how, in 2026, when they charge what they do, can you possibly not get the temperatures what. What an absolute joke of a company.

Jeg bor 300m fra Fields og plejer at tage i biografen der. Denne gang fik vi en gaveæske fra GoDream og af eller anden grund var det ikke muligt at besøge biografen i Fields, men det muligt i VUE Fisketorvet. Så jeg inviterede mine søskende ind og se Odysseen i går, og vi havde glædet os rigtig meget. Vi tænkte at når det nu alligevel var en storfilm og vi skulle i VUE kunne vi ligeså godt se den i Imax. Billedet var også fantastisk. Og lyden var god, dog til tider for høj eller lidt irriterende. Og jeg elsker høj musik og lyd til film, men det gik. Det værste var dog selve salen og pladserne. Sild i en tønde beskriver det meget godt. Jeg har de sidste næsten 10 år ikke skulle bekymre mig om foransidende skulle gå i vejen for mit udsyn før i går. Andre steder sidder man med så god plads at selv hvis folk står op går de ikke i vejen. I går gik folk i vejen hvis blot de sad ned, men rykkede hovedet lidt frem. Så måtte vi også rykke frem for at se. Vi sad på bagerste række. Der var to personers sofaer. Underligt at i sælger billetter til to personers sofaer / pladser men to af os endte med at sidde på samme sofa som fremmede. Hvorfor sælges de ikke så man ender med at sidde ved af hinanden i samme sofa. Derudover var der kun en kopholder i sofaen. To af os måtte sidde med sodavanden i hånden i ca. 3 timer. Der var var også kun et kvart armlæn til hver person. Benplads var ikke rigtig noget af. Hvis folk skulle forbi var det ved at gå galt fordi vi havde vores nachos og popcorn på gulvet. Måske var det fint nok med at rykke lidt frem engang imellem og sidde på kanten af sædet for sæderne var så ubehagelige at sidde på at man får ondt. Jeg skulle lige bruge nogle minutter på at sunde mig da filmen var slut for jeg var helt stiv i højre ben og venstre side af ryggen. Til slut vil jeg sige at det blev så varmt at vi svedte inde i salen. Jeg havde en "hawaii" skjorte på og shorts med sandaler. Vi kunne ikke løfte armene fordi vi svedte og var bange for at folk skulle blive forstyrret eller irriteret. Kort sagt så sad vi ubehageligt og biografen var som sild i en tønde. Det ødelagde lidt oplevelsen for os.

I booked a ticket and needed a refund as it was for the wrong date and cannot refund without an account tied to the email which when you try to sign up it doesn’t let you due to an error and when trying to contact them on the site they mess you about and seems like they refuse to transfer to a live agent and customer service is horrible

A truly appalling experience at Vue Exeter. I have been a customer of Vue, but this incident has seriously damaged my confidence in the cinema.

On arrival, we were told there was a problem with the air conditioning. Despite this warning, the film went ahead in a cinema that became unbearably hot. The screen was fairly full, and the heat was overwhelming. It was not simply slightly uncomfortable, it was an unacceptable environment in which to expect customers to sit for the duration of a film.

I asked staff both before and after the screening what temperature the cinema was, but nobody was able to tell me. After contacting customer services, I was initially told that I should have left within 20 minutes if I wanted a refund. This response is extremely disappointing and shows a lack of understanding of the customer experience. I had travelled there, paid for transport, bought food and drinks, and set aside several hours of my day. Expecting customers to simply walk out part way through is not an acceptable solution to a problem that the venue already knew about.

I was eventually offered a replacement ticket, but this does not address my main concern: how can I trust that the same thing will not happen again? If Vue knows there is a problem with the air conditioning, customers should be told before they buy tickets. People deserve the opportunity to make an informed decision rather than discovering the problem only after they are already committed.

What makes this even more concerning is that, having looked at recent reviews, it appears that this has not been an isolated incident. Other customers have reported similar problems over a period of weeks, and possibly even months. The impression given is that this is a known and recurring issue, yet there appears to be little evidence that anyone is taking ownership of resolving it. That is particularly disappointing from a major cinema chain.

I have since been told that temperature checks are carried out and that the cinema temperature remains below 26 to 27 degrees. Given how extreme the conditions felt, I find this very difficult to accept. I requested to see the temperature records, but was told they could not be shared. That lack of transparency only adds to my concerns.

A cinema visit should be an enjoyable experience, not an endurance test. I am genuinely amazed that a major cinema chain can allow customers to sit in such conditions and then suggest that the solution is simply to leave. Vue Exeter needs to take this seriously, improve its communication, and ensure that customers are not put in this position again.

At present, I have completely lost confidence that a future visit will provide the comfortable and enjoyable experience that customers should reasonably expect.

Odysseen i Vue på Fisketorvet. Sød betjening. Desværre er lydniveauet ALT for højt. Og det kører igennem hele filmen, så det dramatiske forsvinder da alt lyder ens. Flere brugte høreværn. Havde desværre glemt mine. Det hyler stadig i ørerne. Øv

Way way too loud- i felt physically ill from the volume at Colchester cinema, has it exceeded the legal decibel limit? This was righr from the start, the adverts etc at rhe showing of the odyssey

Vue Fulham Broadway AC broken in mid summer. Watched the Odyssey and was unbearable. Asked for a refund and denied. Will be raising to the ombudsman.

Vi har 3 børn med ind at se Vaiana som er en børne/familiefilm.
Virkelig dårlig at der så ikke sælges børne menu med sodavand/ popcorn om aftenen når filmen vi har valgt henvender sig til børn. Det kostede os 300 kr i popkorn og sodavand 1 l. Sodavand der ikke bliver drukket. Det er sku tosset.

Op 24 juli 2026 wilden ik en mijn zonen van 13 en 15 jaar de film The Odyssey gaan zien in VUE bioscoop Alkmaar. Daar aangekomen mochten wij de film niet zien omdat mijn kinderen jonger waren dan de geadviseerde leeftijd van 16+. Mijn fout, dus de film niet gaan kijken. Echter, wij kregen ons geld (43 euro) niet terug. Ook een tegoedbon voor een andere film naar keuze bij VUE bioscopen was onbespreekbaar. Ons werd dus 43 euro afgenomen zonder dat een product werd geleverd. Dit is voor veel mensen een groot bedrag. Wij hebben daarna een klacht indiend via de officiële manier. De klacht werd behandeld door supervisor+ Myra Colenbrander. Zij blijven zich echter verschuilen achter door henzelf opgestelde regels. Deze zijn financieel in het voordeel van Vue Cinemas; echter totaal onredelijk voor hun client. Het is voor ons niet te begrijpen dat we geen tegoedbon hebben gekregen; wij vragen niet eens ons geld terug! In plaats van een gezellige bioscoopavond zijn wij nu voor 43 euro bestolen door Vue Cinemas. Ons zien zij nooit meer terug; deze mate van onvriendelijke klantenservice zijn wij nooit eerder tegengekomen.

Ik ging met mijn kleinzoon naar de film waarvoor hij eigenlijk te jong was. Vorige keren was dat nooit een probleem. Hij mocht er altijd gewoon in. Deze keer stonden ze op hun strepen. Ik had al betaald, maar krijg geen geld terug. Zij willen dat ik vantevoren bestel omdat hun dat personeel scheelt en als ik dat doe ben ik de sjaak. Tip: altijd pas in de bioscoop betalen!!!
Vue heeft bij wijze van uitzondering een regeling voorgesteld, waarmee ik akkoord ben gegaan

Vue Colchester seating and cinema fantastic best way to watch a great movie, the car parking is a joke don’t expect any signage to direct you anywhere, entering the foyer is the biggest error spending £105 for snacks is disgusting we could have had a nice meal for that, no staff to help coffee machines not working no signs up to say so you just struggle using them until you ask and told they are out of order all adding to what should have been a great evening, won’t be back

Jeg er virkelig skuffet over den behandling, jeg har fået hos Vue.

Jeg kom ved en ærlig fejl til at købe biografbilletter til den forkerte forestilling. Jeg var overbevist om, at jeg havde valgt dagen efter, og opdagede desværre først fejlen, da forestillingen allerede var startet.

Jeg kontaktede straks kundeservice i håb om lidt forståelse eller en form for løsning. Jeg bad ikke om kontanter tilbage – jeg ville bare gerne have muligheden for at se den film, jeg troede, jeg havde købt billetter til. Alligevel blev jeg mødt med et blankt nej og ingen vilje til at hjælpe.

Alle kan begå en fejl, især når man bestiller billetter online. Det, der gør mig mest utilfreds, er ikke selve fejlen, men den manglende fleksibilitet og kundeservice. Det havde kostet meget lidt at finde en rimelig løsning, men i stedet føler jeg mig som kunde fuldstændig ligegyldig.

For mig handler god kundeservice om at møde mennesker med forståelse og forsøge at hjælpe, når der sker en ærlig fejl. Det oplevede jeg desværre ikke hos Vue.

Efter denne oplevelse vil jeg fremover tænke mig en ekstra gang, før jeg vælger Vue igen, og jeg håber, de vil overveje, om deres måde at behandle loyale kunder på virkelig er den rigtige.

Impossible to phone the company and their AI help bot is beyond useless. AI claimed to 3vebtually connect with a real person and it never happened. Issue was not resolved

Sikke en oplevelse! Vi kørte langvejs fra for at se The Odyssey på Fisketorvet, men det viste sig, at den virkelige odyssé foregik i biografen.

Filmen startede fint… hvis man altså er til stop-motion. Hvert andet minut hakkede billedet, hvilket gav en helt ny og eksperimenterende fortolkning af filmen. Efter flere henvendelser til personalet gennem de første 30 minutter skete der desværre ingenting. Ingen information til salen, ingen forsøg på at rette fejlen – vi måtte bare håbe, at det var en meget kunstnerisk beslutning.

Til sidst opgav vi og gik ud. Her mødte vi en virkelig sød yngre medarbejder, som beklagede situationen og tilbød os billetter til næste forestilling. Fantastisk! Lige indtil vi fandt ud af, at den foregik i en anden sal, som åbenbart krævede en opgradering, vi selv skulle betale for. Det er alligevel en interessant forretningsmodel: “Beklager, vi ødelagde jeres filmoplevelse – vil I betale lidt ekstra for at få en, der virker?”

Den yngre medarbejder ville meget gerne hjælpe os, men skulle have godkendelse fra sin supervisor. Og her tog forestillingen en uventet drejning. Supervisoren leverede en præstation med så nedladende tone, højt stemmeleje og konfliktoptrappende kommunikation, at hun næsten stjal rampelyset fra filmen. Hun mente selv, at det var glimrende service, at vi enten kunne få pengene tilbage eller komme igen senere på aftenen – som om det var os, der havde planlagt en ekstra udflugt til København.

Vi valgte at få pengene retur. Den søde yngre medarbejder undskyldte igen og igen, selvom han var den eneste, der faktisk ydede god service. Jeg håber oprigtigt, at hans arbejdsmiljø er bedre, end det så ud til.

Alt i alt: Vi kom for The Odyssey, men fik i stedet en live-opførelse af “Hvordan man håndterer en kundeoplevelse på den værst tænkelige måde muligt.” Den forestilling kan jeg desværre ikke anbefale.

I've just paid £7.50 for a voucher code that allegedly gets me two seats. When putting the code into the website what actually happens is the price is reduced by six pounds.

I didn't pay £7.50 for a six pound discount, that was supposed to be for two seats! Absolute rip off! No wonder their ratings on here are so low.

Great interaction with Chloe T who was both very friendly and helpful in suggesting a good seat selection in a busy viewing of the Odyssey which is very good. We had not booked so her assistance was very appreciated.
We saw the film on the Epic screen which I would recommend for this film.

We visited Vue Poole on Sunday 12 July 2026 for the 15:40 showing of Minions in Screen 14, booking Ultra LUX seats for seven of us as part of our twins' birthday celebration. We paid a premium expecting Vue's best cinema experience.
Instead, the auditorium was unbearably hot throughout the entire film. It became so uncomfortable that members of our group had to leave the screening on numerous occasions just to cool down before returning. This completely ruined what should have been a special birthday treat.
We raised the issue with staff during the screening and were told there was nothing they could do. It was obvious we weren't the only ones affected, as several other customers were also complaining about the heat.
Before writing this review, I contacted Vue Customer Services twice to give the company the opportunity to put things right. Customer Services have now told me that because our tickets had been collected, any refund or goodwill gesture is the responsibility of Vue Poole. Despite this, Vue Poole has not responded to my complaint at all.
I understand that air conditioning systems can fail, but if the cinema knew there was an issue, they should have informed customers before the screening or cancelled it, rather than charging full price for a premium Ultra LUX experience that was clearly not fit for purpose.
What has disappointed me most isn't just the heat—it's the complete lack of accountability. I made every effort to resolve this privately before leaving a public review, but after two complaints to Customer Services and no response from the cinema itself, I feel other customers should be aware of how this situation has been handled.
Unfortunately, what should have been a memorable birthday celebration for our twins became memorable for all the wrong reasons. I won't be returning to Vue Poole until they start taking responsibility for issues like this.

If I could score zero I would. Customer service as mentioned by many is dreadful. Clearly farmed out to the lowest cost base provider.

Zero capability to resolve - both chat and call.

I wonder if anyone actually cares how bad their customer service is?