VW Heritage Opiniones 89

Worst service ever....anywhere is better than here....vw Bristol....they will be the best agents to sell but the worst for anything else after you've bought it...

If I could give them less I would.. First time wanted to buy a golf r golf they didn't have any so ended up getting one from marshall instead who treated me much better.. After having issue after issue with the car I took it into heritage to have some work done gave me my car back still broken.. £44,000 golf r and they couldn't be bothered to fix it so asked to get rid of it and the manager was sarcastic and rude but this was back in 2018.. So again I had issues with my 2nd golf r and after they fixed it I was given a list of work that needed doing curtailing hundreds of pounds.. Took it to another garage a month later for an mot and was told all my tyres were above 3mm vw recommended I changed one and all the other work quoted didn't need doing.. Anyway I thought in March this year I would give them another chance.. This time they did sell me a brand new golf r took my deposit and I was happyish.. Two weeks later not 1 phone call, email to tell me about my car.. After several days of phoning up and being told I can't speak to anyone they called me 2 days before I was due to pick up car and was told they sold it and that there was nothing they could do on anything else and that they would refund me.. Before I decided to buy the car I told them of my previous experiences and they said 'don't worry this time will be better' clearly not.. The only good thing about vw is Sharon fay the rest of them don't care about customer service just taking your money

I have been a customer of vw heritage (now Heritage Parts centre) and i have to say that whoever developed the new shop online site has really made this very difficult to navigate. The old programme was easy to use easy to find parts with the diagrams and the classifications for each vehicle were also much easier. A real time waster in having to try and find what I want now. Disappointing!

VW Yeovil. Absolutely awful service; misleading information; got hings terribly wrong and then so arrogant; I'll never touch VW or any part of their group again. I looked seriously at buying a new car; went through everything really thoroughly with them and they confirmed it all - we decided to sleep on it and called to accept in the morning, just hours later. They said they made a mistake and put the price up £2,500. Spoke to me like I was trying it on. Shocking - they don't deserve custom. If the system allowed me to give then no stars i would have - that would be justified.

I ordered a lot of parts for my Mk1 Golf at 07:30 on Friday morning (3rd May) and paid the extra £6 for next day delivery as I only had the weekend to get them fitted. At 15:30 the same day, I received a message from DHL advising me that my parcel will be delivered on Tuesday 7th May - 4 days later!
I contacted Heritage parts centre to ask why my goods would not be delivered on Saturday 4th May (as I'd paid extra) only to be told 'Oh, it's next working day - it doesn't include Saturdays or bank holiday Mondays'. I can appreciate no service on a Bank Holiday but EVERYBODY works weekends! They offered no solution or assistance in any way. They just said they would refund my money when the goods were returned.. Wow, thanks...I only have this weekend to get the car back together and now it is far too late in the day to find alternative parts in time for the weekend... Absolutely awful service.

I’ve had a very frustrating experience but Tom Gronau in the Bristol office was simply brilliant. He understood the issue and assisted in finding a resolution with no issue. THAT is Customer Service and that’s what will ensure I go back there in the future. Thank you Tom.

Took my new VW Passat GTE in to Heritage VW in Westbury, Wiltshire for its first service last Friday (£215 for an oil change!!). Whilst in they said that a VW software recall would be completed. When I tried to access CarNet from my smart phone next day it was just showing ‘system error’, marvellous! Called the Westbury garage on Monday and was asked to bring the car back at 13:00 the next day. Another few hours off work but let’s get it fixed I thought. Arrived at Heritage VW Westbury to be told, quite off handedly, they were to busy to look at my car!!!! What!!!! I won’t be going back, furious at such rubbish customer management.

Great experience, fast service very happy thank you Wayne