Waggy Tails Opiniones 

Appalling customer service by Hayley at Waggy Tails. Purchased a harness over two months ago, and never received the parcel. The only response that I received was to contact the delivery company to reattempt delivery in which I have powder shipping and it is not my responsibility to chase my parcel. I've have sent multiple messages, requested a refund and they have now ignored my emails. Do not purchase from this company.

I have placed an order Is nearly a month now nothing has arrived and refused to offer a refund after 14 days of purchase such a scammers

Ordered a personalised harness and matching lead for my dog Edgar ! Great quality and looks fabulous!

do not use, avoid at all costs.

Dreadful company
Order didn't arrive
No correct tracking details
Appalling customer service
Is this a genuine company?

WORST COMPANY IN THE WORLD.

Harness lasted 7 walks and broke and my puppy was hit by a van at 6 months old because the clasp on the harness ripped off. Crap material and I hope NO DOG OWNER EVER USES THEIR PRODUCTS! UNSAFE!!!!
They replied to an email about it and then WENT MUTE AND NEVER REPLIED AGAIN. Company is a red flag! NEVER USE THEM.

Goods from China never arrived. Customer service give inane answers. Buyer beware.

I was a bit worried reading all the negative reviews, I can honestly say I had no problems. Yes it took a while for the dog bed to be delivered, but it came and I’m happy with it and so is my dog. 😊

Inconsistent Sizing and no replies to email!

I bought a raincoat for my dog. I ordered the same size as the harnesses I have bought from them before. However this jacket is too small and not the sizing recommended on your website. Also they make it near on impossible to return items or to contact them. So I have now resorted to leaving this review. Also they only give 14 days to return but because we were away when the parcel eventually arrived the time frame for returns had elapsed. Can I please be sent a returns label and refund? I have tried emailing them but got no reply.

If i'd known this was a website from China.......... You know the rest...* DO NOT USE*

Have received a dog coat that doesn't fit properly. The return policy says that you can only get a refund if the item is damaged or the wrong item was sent. I followed the guide for measurements but the coat is tight and too long despite being an XXL size for a miniature schnauzer. Having read other trustpilot reviews I have decided not to pursue as it would cost more to return the coat than it's value. Will not use this company again.

My order was never sent and they have ignored every attempt of mine to get in touch. Very disappointing.

Nicht vertrauenswürdig! Habe eine Hundebürste gekauft, aber nie erhalten. Kundendienst speist mich mit vorgedruckten Antworten ab!

My recent order was not delivered to my address. Waggy Tails responded by telling me to contact all my neighbours and then contact the delivery company and raise a claim. I responded saying it was the responsibility of the company to ensure delivery as per the service I have paid for. They have since ignored all my emails. Very poor customer service. No item, no replacement and no refund! I would not recommend this company.

Zero stars. Cheap plastic clips broke on the harness and leash. They want me to return it within 3 days to qualify for refund when it took over 2 weeks to deliver. UPS won't ship it back for less than $300, I paid $50 for the product. Garbage product. Garbage company.

SCAM!!!!! Never sent my items and never responded to any emails or insta messages, DO NOT BUY FROM THEM

this is the worst online store there is. I ordered back in may 2024 and have still not received any goods. There are lots of comments under their Instagram posts from users who have had the same thing happen to them. Of course they don't respond to calls and messages.

2 weeks for delivery no communication from the supplier. Product is awful does nothing at all. I would return if I could. WASTE of money!

dont use this company. item didnt arrive and i cant contact them. AVOID