Staff have been a pleasure to deal with. Especially Samantha. I have bought a fair few products in the past 12 months. All of them have been fantastic for recovery after sport or weight traini... Ver más
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Consulta las opiniones de los clientes
I highly recommend the Wagnum Elite Air Boots, Arm Sleeves and the ThermaRelief Pro Waist. Great products and the customer service couldn’t be better. High quality products.
La empresa ha respondido
Thanks Wagnum team! Had a little incident with our puppy chewing through one of the wires on my brothers wagmun elite air. I was in a panic thinking I’d have to replace the whole set but the Wagnum te... Ver más
La empresa ha respondido
I ordered an ice bath on Dec 15. When I requested tracking information, WAGNUM advised the item would be shipped on Dec 31. Now about 7 days later they have advised they over sold the items, and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At WAGNUM Recovery, we believe recovery is an essential part of living, moving and performing at your best. We're an Australian-owned recovery and wellness brand dedicated to making professional-grade recovery technology accessible to everyone. Whether you're an athlete, fitness enthusiast or simply looking to improve your everyday wellbeing, we're here to help you recover smarter. Our range includes advanced compression recovery boots, massage guns, infrared sauna blankets, ice baths, water chillers and other innovative recovery solutions designed to support muscle recovery, relaxation and overall wellbeing. Quality Recovery, Made Accessible We focus on combining innovative technology, quality materials and practical design with competitive pricing. Our goal is to make premium recovery solutions accessible without compromising on performance, convenience or reliability. From post-workout recovery to everyday relaxation, our products are designed to fit seamlessly into your lifestyle, whether you're recovering at home, at the gym or on the go. Proudly Australian-Owned Serving customers across Australia and New Zealand, we're committed to providing quality products, dependable customer support and a positive shopping experience. We value honest customer feedback and continuously work to improve our products and services. We believe lasting trust is built through transparency, reliability and genuine care for our customers. WAGNUM Recovery. Recharge. Recover. Go Again.
Información de contacto
Sydney, Australia
- support@wagnum.com
- wagnum.com.au
4,6
Excelente
156 opiniones
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Ha contestado el 100% de las opiniones negativas
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Absolute pleasure to use and deal with
Staff have been a pleasure to deal with. Especially Samantha.
I have bought a fair few products in the past 12 months. All of them have been fantastic for recovery after sport or weight training.
I have had an issue with the x polar 2. But the team have been fantastic at rectifying the issue for me with no hassle.
I will be buying from them in the future.
11 de octubre de 2026
Opinión espontánea
Wagnum Elite Air Boots, Arm Sleeves and ThermaRelief Pro Waist
I highly recommend the Wagnum Elite Air Boots, Arm Sleeves and the ThermaRelief Pro Waist. Great products and the customer service couldn’t be better. High quality products.
1 de octubre de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hi Kellie, thanks for the lovely review! We’re so glad you’re enjoying the gear. Reach out anytime you need us.
Thanks Wagnum team
Thanks Wagnum team! Had a little incident with our puppy chewing through one of the wires on my brothers wagmun elite air. I was in a panic thinking I’d have to replace the whole set but the Wagnum team made the purchasing ONLY of the replacement charger so simple. Thankyou!
1 de octubre de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hi Abbey, thanks so much for the kind words! Happy to help anytime, and give the pup a pat from us. We're always here if you need us.
Responsive customer service team and…
Responsive customer service team and great product.
18 de septiembre de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hi Paul, thank you so much for taking the time to leave this, it really made our day. We're so glad the team was able to help you out and that you're happy with your product. We'll be sure to pass your kind words along to the team. Thanks again for being a Wagnum customer!
Purchasign experience wasn't great but product is worth hit
At first I had a not-so-great experience purchasing the product. I bought it on the last day of the financial year on the basis that it was a "financial year end sale." After paying for it, I was told the product was not available and I had to wait until the end of July. I got my money back. Once the product became available, I purchased it at the same price as the "end of financial year" sale — meaning it really wasn't on sale.
From a product perspective, the Elite Air compression boots are fantastic — great value for money.
14 de agosto de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hey Dave, thanks for the honest feedback and for sticking with us through that.
We're sorry about the mix-up with the sale. Demand was a lot higher than we expected that end of financial year period, and it caught our stock levels off guard, which is why you had to wait until end of July. That's on us to plan better for next time, and we've flagged it with the team so we can avoid the same thing happening again.
Really glad the Elite Air boots are hitting the mark for you though. That's what matters most. If anything else comes up, our team's always happy to help, just reach out anytime.
Good product that is affordable…
Good product that is affordable compared to brands such as Normatech. After a few months had issues with the connection of my sleeves but the customer service team were helpful and arranged replacements which are so far working much better.
12 de junio de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hi Michael, thank you for sharing this. We're really glad the replacements have been working well for you, and it means a lot to hear that the team was able to help when you hit that snag. We hope the boots keep serving you well for a long time to come.
Faulty Product & No Customer Support
I ordered an ice bath chiller from this company and it arrived a week ago. Immediately upon installation it became obvious there was a mechanical fault with the internal motor and fan, and the chiller unit doesn't work.
I've tried to reach out to the company 4 times now through their website and email and have got no response at all in the last week.
My bank will take over the process from here, but it's frustrating that no one has reached out and they're ignoring my requests for some sort of assistance with the faulty product.
26 de febrero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Chris,
Thank you for sharing your feedback. We’re sorry that your initial experience with the chiller and our support process did not meet expectations.
After reviewing your case, we can confirm that our team has since assisted and resolved the issue. We understand your frustration with the delay and appreciate the opportunity to put things right.
Customer support is important to us, and we’re using this feedback to improve our response process. Should you need any further assistance, please contact us directly, and we’ll be happy to help.
Excellent Customer Service
Wagnums Customer service and communication was excellent.
Our order was lost in the transit, we were kept in the loop the whole time and when they couldn't be found they immediately sent another pair.
My son has been using the compression boots and is loving them!
16 de febrero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Tracy, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
LegPro Boots are outstanding
Purchased two pairs of the Legpro Boots. They are well worth the spend! Recovery results are excellent.
Customer service is also second to none!
Thanks so much!
27 de enero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Rebecca, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
A Company with some Integrity
Firstly, I have a serious back issue and the back waist belt I bought is one of the best, and I've tried a few. It's not a magic cure but it helps me get started in the morning. I did have issues with the one I purchased after about 8 months and I sent an email and these guys just replaced it with a new on, no hassles. Hence this review, It was awesome to see some Good Old Fashioned customer service excpecially after sale service which in my opinion is very rare these days. Thanks
18 de enero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Wade, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Amazing customer service
Amazing customer service! I reached out with a few questions about the current pair I have, they went above and beyond to make sure my problems were resolved! Couldn’t be any better :)
12 de enero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Jordy, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Over Promise & Under Deliver
I ordered an ice bath on Dec 15.
When I requested tracking information, WAGNUM advised the item would be shipped on Dec 31.
Now about 7 days later they have advised they over sold the items, and now don't have stock and it will be 4-5 weeks before I am likely to receive the item?????
Quality Companies have systems in place that effectively manage sales and stock levels. Obviously WAGNUM doesn't have these effective systems. And from reading previous reviews (which I should have done prior to purchase) it appears this company has a history of over promising and under delivering.
"Buyer Beware"
5 de enero de 2026
Opinión espontánea
Respuesta de Wagnum Recovery
Hi Phil,
Thank you for sharing your experience. We understand why this situation was frustrating and we agree that being told an order was shipping and then learning it was out of stock is not acceptable. We take responsibility for that.
This occurred during a very busy end-of-year period where a software issue caused our inventory system to show available stock incorrectly. That led to us over-selling a limited number of units. While this explains what happened, we fully acknowledge that it should not have occurred and we should have communicated more clearly.
We would also like to note that some of the negative reviews you referenced are from two to three years ago. Since then, we have made significant changes to our systems, processes, and fulfillment partners, which is reflected in our more recent reviews and customer experiences.
We have already offered either a full immediate refund or priority dispatch as soon as the incoming stock arrives, depending on what works best for you. We remain committed to resolving this fairly and restoring your confidence.
Thank you again for your feedback. It helps us continue to improve.
WAGNUM Team
TitlGreat Products, and Customer Service Followed Through e
I had some initial delays and communication issues with my order, but the team at Wagnum reached out afterwards and made things right with a goodwill gesture. The products themselves are excellent, and I appreciate that the company took the time to resolve the situation properly. I’m happy with the outcome and the quality of the gear.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Gian, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Compression boots
Unreal, after training make your legs feel amazing so you are ready to go the next day. The compression is perfect same as all the top business at a cheaper price and great quality. Highly recommend
17 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Ben, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Dast delivery, excellent customer service
So happy with the products we received, will definitely buy from here again. Fast delivery and easy to reach.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Sarah, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Recommended
I bought these compression boots as a gift for my boyfriend and he absolutely loved them. I also tried them myself and was honestly impressed with how effective and comfortable they are, especially for the price.
The quality is great, the compression feels really good, and they’re super easy to use. The travel bag is also a big plus — very practical and perfect for taking them on trips or to the gym.
Overall, excellent value for money and a great purchase. Highly recommend!
10 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Carolina, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Nothing but completely happy
Nothing but completely happy. I have one knee replacement and waiting for a second. My legs haven’t felt better. Thanks Maddie Sturt for the recommendation just love them
8 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Iris, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Top tier compression with great add on options!
I recently purchased the Wagnum Elite Air Compression Boots and they’ve been a game changer for my recovery. I train legs regularly and these boots have noticeably improved my circulation. My legs feel fantastic afterwards and the sessions are incredibly relaxing. I also love that there’s the option to connect hip and arm attachments if you want to expand the setup. Highly recommend these for anyone looking for quality compression and fast recovery.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Danny, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Compression recovery leg set
I purchased the compression recovery leg set after my physio recommended then and I have been using them every day.
They have helped me in my recovery from major knee surgery and a troublesome recovery. I will continue to use then as they are a great help.
I have also ordered the hip and glute compression.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Dusty, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.
Awesome products
Awesome products, got myself the Fuel X, Waist Massage and Pillow Massager, they work like a charm.
7 de diciembre de 2025
Opinión espontánea
Respuesta de Wagnum Recovery
Hello Víctor,
Thank you so much for the 5-star review and for picking up such a great collection of gear! It is fantastic to hear that the Fuel X, Waist Massage, and Pillow Massager are all working like a charm for you.
I am so sorry to hear that the mini "gym essentials gift pack" with the water bottle and towel didn't make it into your box. That was definitely our mistake, but we would love to sort that out for you right away.
Could you please shoot us a quick email at info@bodymassager.com.au? Once we have your details, we will arrange for that gift to be sent out to you immediately.
Thanks again for your support and understanding!
Best wishes,
WAGNUM Team
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