Waitrose Opiniones 

I've never used the the home delivery but have picked up in store as its convenient and less open to 'issues', its also cheaper, not that Witrose delivery charges are high. All worked well enough as required, communciations good, availability quick. The on line check in didnt work, but that doesn't seem to do anything anyway. I'd advise doing an in store pick up not home delivery.

The pricing for wine can be good, but Waitrose Cellar use DHL Ecommerce for delivery, which is as bad as Evri. So – THE WORST. Several crates of wine for a special event were "on their way" on the day of the occasion last week. I tracked their progress anxiously all day, then halfway through the event I had an "unable to access address" notification. There were 150 people waiting at the venue in the middle of London. They had all managed to easily access the location. Subsequent customer service with Waitrose Cellar has been poor. Despite assurances they would escalate this issue and investigate with DHL Ecommerce and cancel any further delivery attempts, I had a text message to say all the wine was delivered today (five days after the event) and I won't be refunded unless I now arrange collection or return to them. I have no access to the hired location and the event is past tense. I don't blame Waitrose Cellar for the courier issues, but they need to find an alternative company if they want to stay in business.

Shocking service. Ordered 24 bottles of wine. 12 delivered. Emailed, called, advised they were delivered. Nope, and no delivery note available from Waitrose.
Fully deserve the one star. Should have read the reviews.

Waited weeks for delivery of wine and then told there's been a delay. Called customer services and waited for over half an our to get through but gave up after three attempts. Still no solution even though they have my money. Appalling! Don't deserve 1 star!

Collected my wine delivery to find it contained someone else's delivery. Called to speak to customer services who are refusing to send my order until this has been returned and processed. Waitrose have £90 of my money. I have no product. But I have to parcel the other order and return it to store. I'm not sure how this is good customer service.

Our Order number: C1492256, 19/08/2026
Waitrose Cellar use DHL which is now worse than EVRY and that says something.
Purchased £262.50 of wine, named del date was last Friday. No show! Claimed they had been here, but clearly not, as we were home and our video doorbell had no recording of a try. Called Waitrose Cellar and they apologised would investigate and send email with explanation - surprise surprise no email because Waitrose don't care. DHL said: out for delivery Monday but exactly same as above happened. No delivery - no service
If I was the new CEO of John Lewis Partnership I would take action and quick because customers disappear faster than they come

Useless Company and DHL only gave one star to enable me to write this. Delay in returning money owed for non delivery is a way to use our money to run a terrible buisness
How can they say couriers have tried to deliver when we have evidence they have not tried, No more attempts at ordering wines and will not use shop
Plenty more wine merchants around
Order for over £200 placed at begining of AUG still not had all of money back

Like other users, we experienced the most awful service. DHL clearly did not even try to deliver to the correct address and dumped our delivery at a random house. We had waited in for the delivery so wasted our time. When we raised that the house they said they dropped it at was unoccupied (so it could not have been signed for), they found another address to claim it was incorrectly dropped at. Waitrose response to the failings of their delivery company is awful. So far we have had two calls to customer services and three e-mails but there is still no sign of a package despite them taking our money long ago,

Dreadful service. Waitrose sent me a box of mixed wines instead of rose which I only discovered the day before a party. When I called the best they could offer me was to pick up the wine and then refund me at a later date. I have called them twice to arrange the pick up but this has still not been arranged. Have called back a third time and still waiting for them to supply a time and date. This company trades on the Waitrose name but do not offer a Waitrose service

**ALSO NO STARS** - SO WISH WE HAD READ TRUST PILOT FIRST £100 GIFT CARD PAYMENT TAKEN TOWARDS AND NO ORDER CONFIRMED!

Usually a happy shopper. Goodness me Waitrose. Tried to order wine for an event approx. £400. Using £100 gift card towards this. Entered gift card and registered fine reducing bill. On paying balance site timed out. On going back to try again had to re-enter gift card and says balance now zero. Phone, spoked to Vincent. No help whatsoever. Says unable to access our Waitrose Cellar order (??!) to look into (on the Waitrose Cellar number - so how can they help with anything...?) and said they can't help with gift cards. Now £100 down and not optimistic about getting this back and no wine. Vincent says to contact Waitrose Gift card line (who won't be able to access my Waitrose Cellar account so how will they be able to help?). Any why am I having to spend so far >1 hour on this with no progress? No response when put through escalations team after >>30 minutes (confirmed they are open on Sunday - must be lots of people busy asking to speak to escalations team which is not surprising given Trust Pilot reviews I wished I had seen before even trying to order...)

Shocking service. I cancelled the order, they took my money anyway, I am still trying to get a refund weeks later... AVOID!

Wish I’d read reviews first. Online order to collect from store on a set date that I needed to goods for. What could go wrong? Apparently everything. Order delayed, then discrepancy, wanted me to chase the delivery company. I’ve cancelled and requested refund but still waiting on that. Complete shambles.

Ordered a case of wine on 11th June which should have been delivered next day by DHL. Email from DHL saying delayed and then another saying they couldn’t trace the order. Waitrose have been no help at all in this except to email me apologising. It’s now 18th and still no delivery or refund. I will not use this company again!

A recent order was not delivered. Customer Service in my opinion is both not interested and very slow. I had to email Senior Management. Still awaiting full refund after nearly three weeks from order. In my opinion there are many better options.

I ordered from Waitrose Entertaining early May for delivery on 31st May. All seemed ok when I checked 4 days before you could not amend your order as it was being prepared.
At 3.15 the Saturday before I received a tel call to say my 2 whole,poached & dressed salmon were no longer available!!!
I had 30 for lunch the next day & this was the main for my lunch party.
What a disaster & complete let down.
How had they lost my 2 salmons????
I will never trust Waitrose Entertaining again.

No way to leave a gift message. When i asked to add one told too late. When i queried this i then got a reply saying previous reply was incorrect, they stopped allowing gift messages. What is the point of that ?
Paid £8.95 for next day delivery. Got message on the day , saying delivery delayed will be deliveted next working day. Asked and got my money back for that.
Day of delivery got a text message,saying the person who placed the order, has to receive it and sign ??? Sorry dont understand that one if it is a gift.
Never again .

I ordered a case of mixed, top quality wines averaging over £20 /bottle. DHL collected the case and informed me when they would deliver the following day. I am still waiting a week later. DHL have either lost, damaged or pilfered the case and it cannot be found. I have requested a refund but, again, I’m still waiting. Whilst Waitrose use DHL I would avoid them like the plague

Diabolical delivery service using dhlecommerce.
Twice I have waited in specially but the driver just left a card both times. Must have waited all of 10 seconds.
I still haven't got my delivery.
Avoid like the plague.

I wish I’d read the appalling reviews before I placed my order with Waitrose Cellar with DHL delivery.
I arrived home 30 minutes earlier than the time slot I’d been given for delivery to find an email saying they’d tried to deliver 15 minutes earlier (45 minutes before their earliest scheduled time)
I rearranged delivery for a couple of days later and they sent no notification of what time it would arrive. I’ve just rung Waitrose and they say it may or may not arrive today. Totally useless.

Placed an order. Order was delivered late. Items missing. Waitrose Cellar credited item and issued e gift card as gesture of goodwill. Placed another order. Used e gift card. E gift card was not accepted. Waitrose explained I couldn’t use e gift card on Waitrose Cellar order. I asked what was the point then in issuing it. They then said (and I paraphrase) tough its all we can do. I escalated and “exec” teams said “we will send you physical gift card for more!” In the mean-time second order not delivered. I cancelled and used Majestic instead! Basically Waitrose Cellar simply do not care!
Update
Waitrose sent a gift card but thought it would be funny to NOT put a stamp on the envelope. It cost me £5 to get the letter. I don't find it funny!! Majestic also didn't deiver and order was "lost", found and eventually delivered (don't use Yodel) However, their executive team were helpful and incredibly generous with gesture of goodwill!
Update
Waitrose incredibly slow in issuing any refund then only issued part refund. Promissed further gift card(s) as goodwill gesture, never received. Second part of refund still not received and then......One of the boxes from original order turns up (three weeks late). New box from completely different delivery firm damaged, inner original box damaged. Waitrose advising new agent will arrange for collection!!!