Wakefit Mattress Opiniones 232

Most horrble service I've ever had buying furniture as the company fails to understand a simple refund or a replacement concept for a damaged product.

Tickets closed without any resolution. Multiple false promises from the people nowhere to be found or contacted again

Wish there was an option for zero star rating.
The 100 days return policy is just on paper. They will never say no to you, but you'll just keep waiting infinitly for it to be picked up. You'll keep going through this useless cycle of them calling you every 3rd day only to ask for 72 hours more to pick it up.
I believe there is only one option, go the legal route to make such brands understand what on earth is professionalism.

Wrong Commitment on delivery
While booking the order they show nearby date and when the delivery date arrives they move the delivery date to 10days more and when asked they simply asks us to wait as they have got high demand.

They even insist not to cancel saying that refund takes 5 to 7 days and if you wait for more 3 days you will be getting the order

They are literally cheating by promising the delivery quickly and once we pay them, they make us wait for delivery and they update the new updated delivery date on the last day of actual delivery date

Not giving replacement for defect product

I have bought 2 wakefit mattress and both the mattress have become useless in just 2.5 years due to excessive shrinkage.
Wakefit makes false commitments for warranty. They don't replace mattress. Keep wasting time on emails for warranty claims, keep asking for photos and videos. They won't send any executive for visit.
Wakefit is fooling people in the name of orthopedic mattress.
Very very poor customer service and poor quality products.

I bought wakefit Xpert Grid Ultra Mattress (78x72×10 in) in July 2023 under 10 years warranty.

The mattress failed in 1 year and formed a big lump at one corner.

We raised formal complaint to wakefit and requested to replace it under their warranty.

But till today they have not respected their own warranty and did not replace their defective mattress.

So the 10 year warranty seems fake and used to attract customers to purchase their inferior products.

Beware.

Ordered 2 pillows and 2 pillow covers. Covers were delivered but pillows have been delayed by 2 months.
Their support agent keeps calling me to inform me it has been delayed. I asked them to take the covers back and refund me. They said that is not in their policy! "Only 10 days exchange we can do sir"
Surprising that such a cheat company is allowed to operate in today's times!

2 MONTHS AND WAITING!! Finally, after 2 months of waiting, I canceled my order. After making 25 customer service calls over the last two months, I had no choice but to cancel the order. I decided to order from Wakefit because of the good price. Only Order from Wakefit only if you are willing to wait for 2-3 months for a mattress.

Stay Away From Wakefit! Faulty Products! Nightmare returns – will never pickup returns!

I am writing this after being utterly disappointed and frustrated with Wakefit operations and customer support, and till now this has not been resolved and I have raised complaints & written to nodal officers but nothing seems to be happening, in fact services seems to be worse.

Order id: ORDER202404GFyQzi

I had ordered one custom size mattress on 28 APRIL 2024. The custom mattress was delivered on May 8th which was of the wrong size. The size I reached was so small, was more than ten inches smaller than what I ordered. After coordinating with Wakefit customer support a return was arranged and along with it a replacement of the correct size mattress with a new delivery date. Little did I realise that my ordeal was just beginning. The return was not picked up for a very long time, and I had to call and check with customer support again & again. They had to send packing material to arrive at my home which took a really long time (even though I had left it in a wrapped and covered state). After the delay, finally the packing material arrived. Then after some days the return was picked up. In the meantime, the delivery of my correct size mattress kept getting delayed and the delivery date kept changing. Even after the return was picked up, there was no sign of delivery for the correct size mattress. I had to call multiple times to your customer agents just to get the same mundane scripted response, day after day, promising delivery on a renewed date just to be delayed further. Again would call your customer support just to be repeated the same script as if listening to parrots repeating their dialogues. Everytime I call they need another 24 to 48 hours just to know the update on what is going on. Your team has no idea what is going on.

I still hadn't received the correct size mattress after paying for it a month back.

Then in June 1st I received the mattress only to see that I had been sent a damaged mattress that was torn in one corner. Again, everything started all over, initiated a return. But this time I was sick of all this and just wanted a refund. It is 24th June and till now no one has come to pick up the return and there are no signs of any return pick up nor refund. I have written to their grievance department & nodal officer, but they seem to do nothing about it too. It has been two months since my initial order and I still do not have a functional mattress. The services is terrible, the return takes weeks and weeks, if not months and they LIE consistently sending false information everyday saying it will get picked up but no one will show up. I still have a damaged mattress in my house with no sign of pick up.

Why do I and my family have to suffer this inconvenience for your incompetence. I am utterly disappointed and shocked by the level of incompetence and your customer support.

How are they going to compensate me for the inconvenience the company is continuing to cause? They won’t. When will the return be picked up? Or are you going to repeat the script you have been given? I am sick of listening to their apologies and scripts.

There is no accountability.

Do yourself and your family a favor and STAY AWAY FROM WAKEFIT! WORST EXPERIENCE!

Wakefit is a company who will do all Frauds and cheat people money. They will say they will respond but after one month also you will not any response. Don't buy any product in this COMPANY WAKEFIT is fake company

All the people are fraudsters....every level....they do not have any information when asked....they're running a business with celebrity face to loot customers in the name of items....the pune local delivery partner is mafia....they do not give you delivery or any information...continuously harassing......the helpdek people are clueless...meaningless...helpless...no escalation matrix.....totally fraud company...and all the reviews in their wensite are fraud.

Worst customer service. I booked two mattresses and it got delivered on 5th may. Product was having wrong dimension and I booked for return. This so called reputed company assigned to blue dart company. That picked item in 13th May. And i shared the acknowledgement slip for pick up. But the same matter in their website is marked as not picked up. I rates a ticked to resolve the issue. There asked for 48 hours of time. Till date 7th June,every other day there are calling and asking for 48hrs of time. Not responding properly and keep on asking 48hours. On 3rd June case manager contacted me and informed that due to technical issues it was not marked as pick up but now it's is resolved and marked as pick and your refund will be initiated with in 24 to 48 hours. I thought there are genuine and i was waiting for confirmation but again after two days that is on 5 June they contacted me asking for pick up. Till now my refund is not initiated. They are playing with middle class family like me. In fact i informed them that i purchased using credit card but they cheating and asking again and again 48 hrs. Very very bad customer service. Kindly resolve this matter at the earliest. As i took it on loan through credit card my money getting deducted from credit card payment.

They are saying trying to connect me but I'm not getting any call. They are bluffing.

Worst customer care support
Worst product

Frauds and cheater

I ordered for a Barcelona L shaped sofa on Apr 8th from Wakefit Velachery - Chennai and they gave me a delivery date as 18th of April. But till that date I did not get any communication from Wakefit. The next day the delivery date was changed to May 9th. I called several times and they were just paroting that Sorry for the delay and it will be delivered. I was pissed off to hear this. From the date of delivery they have extended to another two weeks.. One or two days I agree but not two weeks of wait again. I ordered for a function at home but the hall was empty when it happened. Because of this bad experience I ordered for a dining table, comforter and mattress cover from a online and received everything on time. If they have delivered on time or responded properly I would ordered all the above from Wakefit. When we reported this in the branch we purchased they told that the cancelation is open and we can cancel the order. Is this a responsible answer? will he say that if its own business. I thought they are branded but not.. even a start up will not do like this. Very bad experience. Please do not order in Wakefit if you are looking for online delivery.

My experince with the wakfit is too bad this time, they are growing so fast they forget to serve the customer better. I bought 38K product just last month and I got the redeem points of 755, store person told me i will get pilow with this amout, now they want me to order value above 5000 to use wakefit points. And also i got lot of trouble exchanging the item.

Even one star is more for these guys ..they deliver fault product and they don't even care about fixing it..and they don't take returns..they are creating health problems ..by making calls which they don't help in end .they are harmful to society and they don't know how to serve the customer

Terrible behaviour by the staff who installed the bed. He did not say thank you. He asked for a cup of water and put it down on the remains of the package cover. I asked him to put it in the trash. He made a remark to his colleague and said even we have to do this. He did not say thank you after I gave him water. He went out in defiance. Terrible behaviour. Wake fit sent an SMS saying give feedback and rate the service. But there was no link. Totally overrated. I hated their service. Don't buy from them. Terrible. Dispicable.

Pathetic Service, they took 18 days to deliver the mattress, that too in a metro city (Bangalore).

Not only that, but the mattress is also not that great.
1-inch of latex is being advertised but it's a curvy latex layer that is mostly 0.5 to 0.6 inch only.

I had good experience with the experience center However my experience is very bad after purchasing the Office chair (Wakefit Gravita High Back Office Chair
(White and Grey)

We purchased two chairs exactly of same Model, it got delivered after 10 days of order, After I open the box, I had surprise that one chair was with bubble rap packing and other was not.
The Other chair was missing the screws also for the assembly. Later I realized that they shipped a used or demo chair. (It was written as second sale in the box)

I had to follow-up with customer care to replace the one problematic chair, it was replaced after 12 days.

After assembling the chairs, I found that, both chairs of same Model are not lifting to Same size.

Again I followed up with customer care, initially they sent a carpenter to my home to check, the carpenter sent by them was unable to fix and he confirmed that due to product Manufacturing issue both chairs cannot be lifted to same size and some parts need to be replaced.
Post that Customer support team mentioned that faulty part will be replaced in 10-12 days. But after some days again customer support calling me informed that it is not a Manufacturing defect. The chair is not having height issue. Customer support is not able to answer how two different chairs can have different height if there is no defect.
Also Not sure why wakefit is not trusting the feedback from carpenter sent by them and if they are not actioning based on carpenter sent by them why they need to send him to my home to waste customer time.

Other than the height issue, the chair is having Arm rest issue also. The height control button in broken where the screws are fixed. Customer support is saying this problem is because of user defective and replacement will be provided on chargeable basis. But it was like that when I received the product itself. If they think it is broken because of usage within a month, then we can think the quality of the product.

After spending 9000 rupees for a chair, I feel horrible experience with Wake fit.
Other products like bedsheet are good with Wakefit but really need to think before buying a chair or furniture from them as they will not do any quality check before delivering the product. So it will be just waste of money and time. As there is no Quality check from them before dispatch, they will put the loss on customer as it is “Do it yourself” products.

I ordered mattress from Wakefit.co, it cost me 12 thousand rupees. I was suppose to get my delivery 5 days ago i have not received my item. Upon chatting with them on there website everyone gives same response that they will deliver it today! No one calls, no one is ethical, they dont care about you! They are just a fraud! Every day i am chasing them! I would recommend not to purchase anything from this company!