Waltham Forest Council Opiniones 

I did pay for the parking still I receive penalty charge for the parking this is absolutely ridiculous. They are forcing people to take advantage which is not right. Don’t trust this Council ridiculous killers.

More bad service from LBWF Aston Heating
Again i have been let down by Aston , i had solar panels fitted and the scaffolding was meant to be taken down today , however at 9am i called the site manger ( Lloyd Brooks ) to confirm that they were still coming and was told they will be here between 12 to 3pm .

At 310 pm i called again to ask where they were and Lloyd said let me call them ,he came back and said they were a driver short and wont be coming i asked why did no one tell me he said i didn't know (maybe as a site manger he should check on a daily basic if there is any issues )i have sat in yet again all day for nothing ,as you are aware i had the same issue a few weeks ago when Aston failed to turn up for there 5 yearly survey check . They even asked me to bring the dates forward so they could do the works early which i had agreed .I have been more than accommodating and this is again not acceptable that i have wasted another day sitting in for noting so i expect to be compensated.

Also why we are on the subject of Aston i call the out of hours service for Aston two weeks ago( 02084963000 main number for out of hours ) as my radiator was leaking ,there was no option for Aston heating only morgan Sindall so i spoke to a lady on morgan Sindall to ask if she had a out off hours number for Aston she told me they don't have a out off hours service between April to step due to holidays .So i asked her what happens in a emergency she said you have to callback next day . I find this is a joke what sort of service is this you are running

Black bin collections. I complained that this was missed on 22 September via the website complaints form and was told the bin would be emptied the next day, it wasn’t. Complained again by phone and was told they would come the next day, they didn’t. Complained again and was told they would escalate and to give it 48 hours, still no collection. Waltham Forest refuse collections are a farce, they say they have completed a job when they haven’t. Complained again today and again they say they will “escalate”, not expecting anything apart from a bad smell and flies! 0 stars.

It is very difficult for disabled people / blue badge holders to park very close, or access the Town hall these days.

According to the PCN the rear of my car was stationary for two seconds in a yellow box junction. I had to stop because the person on a scooter in front of my car decided to momentarily stop suddenly. I had to brake to avoid hitting his scooter. The scooter then buzzed off after a couple of seconds and I drove away.
I am so glad that the well known rottenly punitive reputation of WFC has not yet infected my local council down here in Hampshire! My drive into London was the first time for many years. I will never return!

Council do not even have the courtesy to respond to emails. Sent 2 very polite emails to council leaders Cllr. Eva Tabbasam & Clr Paul Perkins for a pressing and real issue, acknowledged by internal employees, impacting me and probably many others in same situation. So called leaders couldn't even be bothered to reply.

I have been dealing with Waltham Forest Building Control and the Council’s complaints process for several months regarding works affecting my property. My experience has been extremely disappointing. The Council has acknowledged that errors were made, its explanations have changed repeatedly on several important points, a number of clear questions remain unanswered, and it has refused to provide key evidence relied upon in reaching its conclusions. This is particularly disappointing considering that the Council is a public authority and residents pay Council Tax for its services. The whole process has felt disorganised, unprofessional and lacking in transparency, and the way matters have been handled has left me with serious concerns about whether the process is as independent and impartial as it should be.

The refuse department is a joke.

On two occasions in recent months, batteries left for recycling have ended up scattered on the pavement. No wonder people often just chuck them in with the garbage.

The last two garden waste collections have similarly been missed. I guess they'll have to go in with the household waste next week.

A green council? Try acting like one! Pointless organisation.

Waltham Forest Council doesn't manage traffic; they just use automated cameras and target-led enforcement companies like NSL to milk motorists dry. They issue thousands of predatory PCNs over completely obscured signs, trap-like box junctions, and unclear parking suspensions that give zero warning. Instead of supporting local residents, they hike penalty fees up to £160 just to cover up their own massive overspends and budget deficits. When you appeal, their automated portal hands out a generic rejection because they know most people can't waste hours fighting a machine-generated fine. A completely hostile environment for local drivers and businesses alike. Waltham Forest Council is a bunch of thugs one of the worst Council in east London. Focus on Cash-Cow Tactics. Absolute joke — Predatory revenue generation machine Waltham Forest Council.

Absolute disgrace – late PCNs, rubbish everywhere, and neglect of council properties

I am absolutely furious with Waltham Forest Council. This is without a doubt the worst council I have ever had to deal with.

First, the parking penalty system is a complete scam. I have received multiple PCNs where the letter arrives more than 14 days after the date of issue, meaning I was denied the 50% discount through no fault of my own. I have complained about this before – both digitally and in writing – and yet it keeps happening. It feels deliberately designed to force residents to pay the full £160 instead of the discounted £80. This is unacceptable and feels like a revenue grab at the expense of ordinary people.

Second, the area is filthy. Rubbish is everywhere – on the streets, in the parks, and around the estates. It feels like no one is cleaning or caring about the neighbourhood at all.

Third, the council houses are in a shocking state. They clearly don't check or maintain them. My neighbour's bushes are growing all over both their house and ours, and their garden fence on their side is about to collapse into our garden. I have reported this multiple times and nothing is done. It's dangerous, unsightly, and shows a complete lack of care for residents' safety and quality of life.

This council is failing on every level – parking enforcement that feels like a scam, dirty streets, and neglect of council properties. ABSOLUTE BULSHIT. Do better, Waltham Forest.

When its about bill and money, they respond very quickly. When its about noise and other complaints, they don't respond to you.

Appalling. Sent PCN on a 'no left turn allowed', whilst there was manifestation on the streets the day of the infraction and I was asked to turn left by a temporary sign. Refused to listen to written representation. Desperate to grab money wherever they can, insuring life of Londoner remains miserable. 'Computer says no' has never been more accurate. Really sad.

Complaint about Waltham Forest Council bin collection service
Waltham Forest Council’s bin collection service is very poor. When the crew member is collecting bins, they are using headphones and continuing to talk on the phone.
When I complained online, the automated service responded by saying that the crew member had complained against us and that we had put the wrong items in the bin.
I have 24/7 CCTV, and I sent pictures showing that the crew member did not come onto my property and did not touch my bin. He collected the next-door neighbour’s bin and then moved on to the other neighbour’s bin.
In this hot weather, if they do not collect the bins, people should think about how much smell and hygiene problems can come from this situation.
All other services from Waltham Forest Council are also very disappointing. They do not even carry out proper tree trimming.
I would like to give them 0 stars, but unfortunately, this option is not available. Otherwise, I would give Waltham Forest Council 0 stars.

Walthamforest council have been a life line for my family and I and I couldn’t be more greatful for all the work they do, they are under strain along with the rest of us and all in all I cannot complain about any of their services, even down to bin collections, they are always on time, always collect my bin and there has been occasion where I forgot to take my bin out and they still collected it . Thank you Walthamforest.

After an on going issue with my complaint I have had to contact the Housing Ombudsman, I have not received a response from them as yet after I completed my online complaint that I have had to escalate.

Waltham Forest Council have not resolved my issue after two online complaints and one official complaint.

Housing Ombudsman, not received a response after two weeks (ten working days)

The people responsible for not actioning my complaint at Waltham Forest Council are external contracts manager Terry Finney, his Bangladeshi sidekick Nisha and leader of Waltham Forest Council Grace Williams, neither of these people are fit to do their jobs while openly practising mal-administration and should be dismissed from their positions in Waltham Forest Council immediately.

I am going to keep on providing updates regarding my complaints about Waltham Forest Council until my issue is resolved to a satisfactory level.

Wish I could give no stars. My kids and I was left with a non fault eviction as we was homeless we contacted LBWF and they left us on the street for a night but when we was moved to a property it is full of dangerous individuals and my children and I are unsafe. The property didn't have a working toilet, bath, kitchen sink or cooker. Sewage odours rise from the drains if you run water. They refused to accept a formal complaint and palmed me off on Local Government Ombudsman. I am disabled and they said things like disabilities make it harder to house me in council properties so I will only be offered private rented once I return to work by the sounds of it.

I called them at 15:42 planning team, the answerphone kicked in with 200 options I finely was told to wait for a member of the team and I’ll be delt with after 56 mins I got a response that they go home at 16:00 and don’t answer the phone beyond 13:00 ! Surely it would be sensible to add this to the answer phone message…. I then waited to leave feedback only not to be put through. UTTER SHAMBLES !

Improve waste management.
Absolute rubbish.

My experience with London Borough of Waltham Forest Housing has been unacceptable and deeply distressing.

I have been kept in temporary accommodation for a prolonged period with little to no meaningful communication, no clear plan, and extremely limited bidding opportunities. Despite engaging fully with the process, progress feels deliberately stalled, leaving me in ongoing uncertainty.

I have also been placed out of borough, away from my support network, which has had a serious impact on my wellbeing and my child’s stability. Safeguarding responsibilities appear to be treated as an afterthought rather than a priority.

Responses are slow, inconsistent, and often require repeated chasing. There is a clear lack of accountability, transparency, and urgency in how housing cases are handled. This has caused unnecessary stress and emotional harm at a time when support should be strongest.

Housing pressures are not an excuse for poor practice. Families deserve dignity, timely communication, and fair access to housing options. My experience reflects a system that leaves vulnerable households ignored and stuck in limbo for far too long.

Dirty streets, fly tipping all the time, drugs, very poor looking trees, the playground is a joke, speeding cars, I addressed this all - nothing happened