I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... Ver más
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Consulta las opiniones de los clientes
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Ver más
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Ver más
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... Ver más
La empresa ha respondido
2,3
Malo
2 mil opiniones
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Still waiting
I have shopped with warehouse for years and always been satisfied. Not this time though. I have been waiting for a refund for over two weeks and have been told they are aware and to be patient. It has really put me off ever ordering from them again. I need my money back warehouse! Please stop making excuses and refund me.
Update
I have now received my refund but with deductions for returns and the hassle of having to chase it up three times i won’t be rushing to buy in the future.
19 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Karen
I'm really sorry to hear you are still waiting on your refund to reach you. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Had an issue with logging a return
Had an issue with logging a return - Jessica sorted it out really quickly. Great customer service
17 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Alana
Thank you for your lovely review! I am glad you reached out to us about your return issue, and it's amazing to hear that Jessica was able to assist you with resolving this. I will certainly pass along your thanks.
Take care and have a lovely day!
-Stacy
Customer service was fantastic
Customer service was fantastic - I received a faulty item, this was dealt with quickly over iMessage which was incredibly convenient. The agents who responded, John S, Angelica M & Jerick, were all polite and helpful. The additional touch of waiving the return and re-delivery fees was appreciated.
17 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi AR
Thank you for taking the time to leave us your review and I am sorry to hear of the trouble you had with a faulty item.
I am pleased you were able to reach out easily via iMessage, where John S, Angelica M & Jerick could help to look into matters and ensure all was resolved for you. I'll be sure to pass this review over to them all on your behalf.
I hope you have a great day and take care!
-Stacy
Returns portal not working and i have…
Returns portal not working and i have wasted hours trying to get into it to process a return.
15 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Mary
I'm really sorry to hear you are facing issues with your return. Please reach out to our customer service team here - https://www.warehousefashion.com/pages/informational/contact-us
They will be able to help you to log your return, or they can log this on your behalf if you prefer.
Thank you and take care.
-Stacy
I had a quick and very efficient…
I had a quick and very efficient customer service with Hannah. She was extremely helpful and resolved my issue immediately. Thank you
15 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Good morning Emma,
This is really great to hear and we appreciate you taking the time to leave Hannah a review regarding their service.
I’m really pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your feedback and I hope you have a wonderful day, take care! - Jade J
I ordered some boots which the heel…
I ordered some boots which the heel broke whilst trying it on which was disappointing
Kiana In customer service resolved issue immediately no back on fourth conversation was needed or hassle of return which was great
Hopefully the refund goes through :)
15 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Good morning Naz,
Thank you for taking the time to leave us your review and I am sorry to hear of what happened to your boots, when only trying them on.
I appreciate how disappointed you must have felt about this but I'm so pleased you were able to reach out about the matter, where Kiana could help with getting this sorted for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Super help on returns query
I messaged due to a delay in receiving payment for a return. Rochelle responded super quick with an update and to also say she has sorted the return and when I can expect payment. No need for any further info from me or for me to go back with anything. Seamless :-)
15 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Good morning Joanne,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Rochelle's customer service.
I'm pleased they were able to assist with your returns query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
I am writing to express my frustration…
I am writing to express my frustration with the repeated delays in processing my refund. The excuse I was given is unacceptable, and I am also dissatisfied with the low quality of the clothes I received.
UPDATE: still waiting! I strongly urge everyone experiencing the same issue to file a formal complaint with the consumer ombudsman. It's our power to hold businesses like this accountable.
After emailing you several times and voicing my complaint today, I'm glad to see you've finally processed the refund!
14 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
UPDATE:
Thank you for providing your details. I have checked your order and I can see that our team have completed your refund earlier today and this is now processing to your Clearpay account and will be with you by 18th January at the latest.
Thank you - Aimee
----------------------------------------
Hello VM,
Thanks for leaving this review, I am sorry to hear there is a delay with your refund.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.
Thanks
Samantha
Happy with the customer service regarding my order
Jasmine S, was very helpful when I couldn’t use my online portal, thanks so much for this stress free service
13 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Good morning Courtney,
We appreciate you taking the time to leave Jasmine a review regarding their service and I’m really pleased all has been resolved with your returns query.
I'll be sure to pass this review over on your behalf and I hope you have a wonderful day, take care! - Jade J
Awful returns process
Lovely clothes and fast delivery, but absolutely awful returns process - very, very slow - still waiting for them to confirm they've received my return and issue my refund, even though I can see they received the item back earlier this week. Has put me off purchasing from them again. UPDATE: Still no update on my return payment being issued, despite the order being received by their warehouse over a week ago.
13 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hello Becci,
Thanks for leaving this review, I am sorry to hear you're still waiting for your returns to be processed.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.
Thanks
Samantha
Limitless Subscription
My wife bought a one year subscription of Warehouse Limitless (Next day delivery) in October. She tried buying something on their site in January, but they’ve now stopped delivering to Ireland.
Their Limitless terms and conditions (section 17.14) states that a refund of the unused months will be given should they withdraw their service, but they are refusing to do so.
Three people she contacted have all maintained that she didn’t give notice of her intent to cancel within 14 days of purchasing the subscription, so they are unable to refund her.
She tried to explain each time that she’s not trying to cancel and doesn’t want to cancel! The service has been withdrawn from her by them!
She even sent a screenshot of their terms and conditions but they’ve stopped replying.
I’m wondering now how many more people from Ireland have bought the same subscription, are unable to use it, but just accepted from customer service that they weren’t due a refund.
Their customer support leaves a lot to be desired. They aren’t educated on their own terms and conditions and have caused a great deal of stress and anxiety. Avoid buying any kind of subscription with them at all costs!
UPDATE - A customer service employee has been in touch through Trustpilot and has confirmed that a refund is owed and to await confirmation by 23rd January.
Hopefully that will transpire and I can update the review further.
FURTHER UPDATE - Refund received thanks to the professional customer support from Samantha and Aimee that responded on trustpilot.
Original contacts, Michael, rosemarie, Elaine (who got advice from an unnamed supervisor) and Mary, all need further training on Warehouse terms and conditions. They let the company down badly and caused unnecessary stress.
11 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
UPDATE:
Thank you for providing your details Paul.
I have checked the account and I can see the subscription purchased in October and that the service for shipment to Republic of Ireland is no longer available.
As such, I have now requested a refund of the Limitless service and confirmation of the refund will be sent via email no later than by 23rd January.
Thank you - Aimee
__________________________________
Hello Paul,
Thanks for reaching out, I am sorry to hear your area is no longer available for delivery.
Rest assured, I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Mary-Jane was a great help with a…
Mary-Jane was a great help with a return issue I had - fast and effective. Thank you!
12 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Good morning Hannah,
We appreciate you taking the time to leave Mary-Jane a review regarding their service and I’m really pleased all has been resolved with your returns query.
I'll be sure to pass this review over on your behalf and I hope you have a wonderful day, take care! - Jade J
Terrible clothes, as bad as their customer service.
I bought some silver trousers which when I wore for the first time the poor quality zip got stuck and broke (it was what you’d expect quality-wise from a low budget, fast fashion brand).
I returned the item, and could see that warehouse had received my return.
No correspondence from them to say they had it or my return was on the way.
After 19 days I contacted them and the guy on customer service said he’d issue the refund immediately. 5 days later and still no refund so I follow up this with customer service who say that the refund was not issued and please allow another 3 days while we look in to this.
It’s been nearly a month. Absolutely shocking.
I can safely say I will not be ordering from warehouse again… overpriced and below par quality.
Edit… the 3 days passed so I sent yet another message to customer service, who then told me it would take
5 days to look in to this.
All the while I can still see they have recieved my parcel.
I got a reply on trust pilot so we’ll see if that speeds things up!
Update 2- I will be keeping this review up until the refund is in my bank- as I’ve been told this before and still no refund.
8 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
UPDATE:
Thank you for providing your details, I have checked your order and I can see that our team have issued your refund on 14th January and this is now processing back to your bank account and will be with you by 22nd January at the latest.
Thank you - Aimee
----------------------------------------------
Hello Charlotte,
Thanks for taking the time to leave this review, I am sorry to hear that the zip has broke on the trousers and you're yet to receive an update.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Great speedy and helpful customer…
Great speedy and helpful customer service when struggling to process a return from Jenifer. Thank you
9 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hello Jayne,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Jenifer's customer service.
I'm pleased they were able to assist with your returns query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Excellent customer service
Excellent customer service from Kimberley who answered my query promptly and fully (at 11pm)
Thank you! 😊
8 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Catrin
Thank you for your lovely 5* review!
I am glad you reached out to us about your query at a time suitable for you, and it's amazing to hear that Kimberley was able to assist you with resolving this. I will certainly pass along your thanks for all their help.
Take care and have a lovely day!
-Stacy
Quick and efficient response to my…
Quick and efficient response to my query from Mary Jane. Thank you!
8 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Paula
Thank you for taking the time to leave a lovely review! I will certainly pass along your thanks to Mary Jane for all their help resolving your query so promptly.
Have a lovely day!
-Stacy
Jona at warehouse was super helpful…
Jona at warehouse was super helpful processing my return. Speedy friendly service.
7 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Anne,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Jona with your return.
We hope to see you shopping with us again soon!
Take care,
Amelia
Had trouble doing my return
Had trouble doing my return, Mei was extremely helpful and quick and sorted it straight away!
Thankyou
6 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Sophie,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your return troubles from Mei.
We hope to see you shopping with us again soon!
Take care,
Amelia
Good customer service
Returns portal not working but great customer service from Maria G who speedily resolved for me.
6 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hi Jasmeet,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Maria G when you were having issues with the returns portal not working.
We hope to see you shopping with us again soon!
Take care,
Amelia
Quick and easy problem solving
Dealt with my issue quickly and efficiently. Very easy to sort and organise. Service provided by Lenny and would happily use again.
6 de enero de 2024
Opinión espontánea
Respuesta de Warehouse Fashion
Hello there,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Lenny with your query.
We hope to see you shopping with us again soon!
Take care,
Amelia
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