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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased 3 Warmies for gifts, and everyone loves them! I purchased one for someone on the spectrum, and they use it often. Warmies are so soft and slightly weighted, and smell lovely. I have not ha... Ver más

Valorada con 4 estrellas sobre 5

My granddaughter absolutely loved her calico cat. She’s allergic to cats, but loves them, so this is the next best thing for her. I was a little disappointed, though, given the price of the stuffed a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The animals themselves are quality made and smell delicious! I had a problem with a delivery (post office mistake, since warmies and confirmed we had the correct information.) They had a new one... Ver más

Valorada con 4 estrellas sobre 5

The Warmie had a burned smell after 60 seconds. I contacted customer and at first, the couldn’t help me. The representative said she could offer a 25% discount, but she ended up not being able to o... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de juguetes
  2. Tienda para bebés
  3. Tienda de regalos

Escrito por la empresa

Warmies® are the world’s best fully heatable soft toys and gifts and have provided soothing warmth and comfort for over 25 years. Warmies adorable plush and luxurious wellness items are filled with all-natural flaxseed and real dried French lavender. Warm in a microwave for soothing warmth and aromatic comfort. Warmies are great stress & anxiety relievers, calming sleep aids, and are naturally weighted to provide a relaxing sensory experience. Warmies are safe for and loved by all ages.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

153 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 20% de las opiniones negativas

Suele responder en menos de 1 mes

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Valorada con 5 estrellas sobre 5

I love this Snoopy Warmies

I love this Snoopy Warmies. It is large enough to cover the areas I need to get the heat and the weight is perfect for both my neck muscles and my knee. I could not ask for a more perfect companion!

3 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Soft but fragile

I love how soft they are. The one that I gave my 8year old tore a seam already. I gave it to her this morning and within the hour it ripped. I had to sew it shut. Otherwise they are great. Just a lot of money to be busting apart within an hour.

14 de febrero de 2025
Opinión espontánea
Logotipo de Warmies USA

Respuesta de Warmies USA

Hi Megan, I'm so glad to hear you love how soft they are! I’m really sorry to hear about the seam tearing so quickly, though—that definitely shouldn’t happen. I can understand your frustration. We'd be happy to offer a replacement for the one that ripped. Let me know if you'd like to move forward with that, and I’ll make sure to help get this sorted out for you! Please reach out to our team at hello@warmies.com - We can take care of that issue right away - Warmies Customer Service Team

Valorada con 5 estrellas sobre 5

My nephew loves his sloth!

I gave my nephew a sloth warmies as a gift and got an eye mask for myself. My nephew LOVES his sloth (my sister says he asks for it to be heated every day for "morning snuggles" lol). My eye mask is really good for headaches and eye strain because you can heat it or put it in the freezer. Great experience all around.

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

So comforting!

A friend of mine had a warmie that she uses for her cramps. I got one and it's the best, I warm it up and lay it on my stomach and it really soothes all my discomfort! Great for the winter months too.

18 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use website with lots of…

Easy to use website with lots of amazing options for heatable stuffed animals which have ended up making sleep time Soooooo much better for my lettle ones. Thank you Warmies! I think we have six now. Love Snoopy and the Pink Sloth, so cute.

3 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am trying to return a damaged product…

I am trying to return a damaged product and have not gotten an email back after a week

14 de febrero de 2025
Opinión espontánea
Logotipo de Warmies USA

Respuesta de Warmies USA

Hi Sean,
I’m really sorry to hear you’ve been waiting for a response, and I totally understand your frustration. For quicker assistance with returns, we recommend using our live chat feature on the website or reaching out through our quick contact form. Both options will get you faster help, and we can address your issue right away.
If you’d prefer, you can also email us again at Hello@warmies.com, and we’ll make sure to prioritize your case.
Thanks for your patience, and we look forward to getting this sorted for you!
Best,
Team Warmies

Valorada con 5 estrellas sobre 5

Great customer service!

When my Warmies came, the post office had crushed the box good. After inspecting it I found my new friend did have a small hole/tear. I contacted customer service and they were wonderful, and sent another one right away. Great experience, and love my new cozy friend!

13 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

NONEXISTENT CUSTOMER SERVICE

Genuinely one of the laziest and worst customer service experiences I've had. I've recently ordered a warmies plushie for my girlfriend as part of an early valentines day gift. She didn't like the scent and offered to return the plushie. We started the process and have emailed the company a total of 4 times. Zero follow up emails lol. Every customer response I've read from warmies so far on Trustpilot has been "Contact our customer service" lmao what a joke. Good for them though. I would be robbing people too if it were that easy.

3 de febrero de 2025
Opinión espontánea
Logotipo de Warmies USA

Respuesta de Warmies USA

Hello James, Thank you for reaching out to share your concerns, and I sincerely apologize for the frustration you’ve experienced reaching out to our team. Providing excellent customer service is so important to us, and I’m sorry we’ve fallen short in this instance.
I see that you’ve contacted our live chat team yesterday, and I’m glad to confirm that your refund is currently being processed. You should receive an email confirmation, and the funds should be returned to your original payment method within 2-3 business days.
We truly value your feedback and want to make sure we’re addressing all concerns. If there’s anything else we can do for you, please don’t hesitate to email us at hello@warmie.com or connect through our live chat. Thank you for giving us the chance to resolve this—it means a lot to us.
Warm regards,
Warmies Customer Support Team

Valorada con 5 estrellas sobre 5

Quick turnaround

Quick turnaround, packaged really well, and love the product!! I own so many, I've lost count. They are just the right size and are perfect weight, hold the heat well, and are beyond cute! They are sewn really well and still maintain their shape after being heated in the microwave I've slept with them myself and they hold their heat all night long. They help me get a good night's sleep.

12 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Broken product and no customer service support

My Warmies (I ordered the jr monkey and axolotl) came thrown in the shipping box, not even protected in a bag or wrapped. My axolotl was completely coming apart. The side of it and the leg were not stitched close. The beads inside were spilling out and all over in the box. I reached out to customer service 2 weeks ago explaining the situation and providing pictures but I still have not heard back. I’m extremely disappointed and would not recommend ordering anything from Warmies. They clearly don’t take pride in their product (throwing it in a box) and they have poor customer service. I would give 0/5 stars if I could. It was a waste of $40.

*UPDATE*
Warmies refunded me quickly after my review.

23 de enero de 2025
Opinión espontánea
Logotipo de Warmies USA

Respuesta de Warmies USA

Hi Kay, Thank you for reaching out. We’ve followed up via email regarding your concern and are looking into the issue. We apologize for the inconvenience and appreciate your patience as we work to resolve this. You should have received and email from our support team. Thanks - Team Warmies

Valorada con 5 estrellas sobre 5

Loved the Warmies I purchased

The warmies I purchased were adorable. I can not wait to give them to my girls (19 & 25) for Valentines Day. They are going to love them. I was not happy with one of the ones I originally purchased, but the company was very responsive with a quick refund. I will definitely be purchasing more in the future.

3 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect…

Got notified when the item I was looking for became available again. It’s so cute and cozy! Love my little peanut warmies.

1 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Didn't get full order

I placed an order for 4 items but only recieved 2. I was charged for all 4. I sent two emails about the issue but never heard anything. The items recieved are great but I wish I had my full order.

Thank you for sending out the full order. It was for a Christmas present but your products are amazing so the recipients will be thrilled.

22 de diciembre de 2024
Opinión espontánea
Logotipo de Warmies USA

Respuesta de Warmies USA

Hi Wiley,
Thank you for bringing this to our team's attention, and please accept our sincerest apologies for the inconvenience caused. We completely understand how frustrating it must be to not receive your full order. We’ve identified and corrected the issue. Your items have been reshipped and are on their way to you now! You should receive tracking details shortly to follow your order’s progress. If there’s anything else we can do to make this right or if you have any additional concerns, please don’t hesitate to reach out to us at hello@warmies.com. We're here to help and ensure you're 100% satisfied.
Thank you for your patience and understanding. We hope you continue to enjoy your Warmies!
Best, Warmies Customer Service Team

Valorada con 5 estrellas sobre 5

super impressed

I bought several warmies from them. in several orders. they are showed up quick. i have loved every single one i have gotten. they are so soft they hold the heat a long time I even got some for my husband and he's now using them as well. his neck started hurting a few days ago and he's in love with the neck warmies. I'm so please with everything I can't stop ordering I'm sure by now I have over 20 of their items in my stash and more on the way

1 de febrero de 2025
Opinión espontánea

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