This is an elegant shop. From the first steps inside it's like being sent back to a genteel era. We are "commoners" but we were greeted by chaps who warmly welcomed us as if we were royalty!... Ver más
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Recently purchased a watch from Brufords which was ex display and I can’t quite believe my luck as it’s absolutely perfect! Received excellent customer service from Penny who sent me over pictures bef... Ver más
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Brufords have always gone out of their way to help, making sure you get what you want, staff are very welcoming.
La empresa ha respondido
I recently had a lovely experience in store with Mitchell Coleman. He is friendly, easy to talk and very professional. I only went there for a catch-up but somehow ended up buying something I absolute... Ver más
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Información sobre la empresa
Escrito por la empresa
Trusted in Eastbourne since 1886, Brufords is an independent, family-run jewellers specialising in luxury, Swiss and branded watches, diamond and fine jewellery, engagement and weddings rings, alongside pre-owned watches and jewellery. Our comprehensive aftersales services including jewellery repairs and watch servicing also restore your much loved pieces to their former glory. Our store, situated in The Beacon, Eastbourne is home to an expert team of watch and jewellery experts with a combined experience of over 100 years, and our website brufords.com offers fast UK delivery. As an Official Retailer of brands including ROLEX, TUDOR, Breitling, TAG Heuer, Longines, Tissot, Seiko, Gucci and Garmin, we are proud of the longstanding partnerships we hold with these world-renowned organisations.
Información de contacto
Unit 92 The Beacon, BN21 3NW, Eastbourne, Reino Unido
- 01323 725452
- enquiries@brufords.com
- wbruford.com
4,9
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Brufords, a welcoming experience.
Brufords have always gone out of their way to help, making sure you get what you want, staff are very welcoming.
8 de abril de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi James,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
This is an elegant shop.
This is an elegant shop.
From the first steps inside it's like being sent back to a genteel era.
We are "commoners" but we were greeted by chaps who warmly welcomed us as if we were royalty!
We were guided to the person who would be helping us & seated in very comfortable chairs.
Hazel dealt efficiently with our request & was extremely pleasant & cheerful.
One would have thought we wanted to buy a Rolex by the way we were so courteously treated. So what did we want? A new watch battery in my husband's old Seiko watch!
7 de abril de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Janice,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords for a new watch battery.
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
Respuesta de Brufords Jewellers
Thank you for leaving us a 5-star review following your recent experience with us at Brufords.
I am delighted to hear that you received excellent service, and we look forward to seeing you again soon.
Kind regards,
Caitlin
Fantastic experience!
Recently purchased a watch from Brufords which was ex display and I can’t quite believe my luck as it’s absolutely perfect! Received excellent customer service from Penny who sent me over pictures before I made the purchase and even offered to size the bracelet before sending out. Received the watch special recorded next day delivery as part of the price which was carefully packaged and well presented. Overall cannot fault the service and value for money and I’ll definitely be checking them out in future for luxury watches and jewellery!
2 de abril de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Danielle,
Thank you for leaving us this wonderful review following your recent experience with us.
At Brufords, we aim to provide high levels of service to all our customers, whether you shop with us in-store or online, so I am delighted to hear that we achieved this during your purchase.
Kind regards,
Caitlin
Excellent professional service
Wendy is professional, courteous and friendly. She treated me as if I were her only customer..
28 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I will be sure to pass your feedback onto Wendy directly, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Respuesta de Brufords Jewellers
Hi Susan,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
Excellent service
I found the lady in question very friendly and helpful excellent customer service which I find is rare these days.
27 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Helen,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Amazing costumer service 🏆
I had a business meeting in the area and decided to make a quick visit to the store, and I’m very glad I did. Joanne made the entire experience exceptional from start to finish. She is a true ambassador for both the Rolex brand and Brufords — professional, knowledgeable, and genuinely passionate about what she does.
Joanne has an impressive understanding not only of the watches but also about movements , which made our conversation even more enjoyable. She is a warm, approachable person who goes above and beyond to make you feel comfortable and well looked after. Her advice was honest and helpful, and there was absolutely no pressure — just excellent service.
I ended up purchasing a watch for my wife, and the whole experience felt special and memorable. It’s rare to come across such a high level of customer care these days.
I would recommend this place 100% and will definitely be returning in the future.
26 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Lucian,
Thank you for taking the time to leave us this wonderful 5-star review following your recent visit to Brufords.
I have passed your kind words onto Joanne directly, who I know will be thrilled to receive this feedback, and we look forward to seeing you again in the future.
Kind regards,
Caitlin
Excellent service!
Friendly, expert advice and support! Thank you Brufords for the excellent service!.
21 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Luke,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we provided friendly, expert advice and support during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Really impressed with customer servcie experience.
Really impressed with, and grateful for, the excellent customer service experience with a purchase of a watch.
14 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Chris,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Reassurance
Polite, Engaging and most importantly reassuring. Making an expensive purchase I wanted to feel confident that I made the right decision..
20 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Matthew,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we were polite, engaging, and reassuring during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Why I shop at Brufords
Helpful, supportive and a personal service
19 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi William,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
I am pleased to hear that we provide a helpful, supportive and personal service, and we look forward to seeing you again.
Kind regards,
Caitlin
I’m delighted with the service and my…
I’m delighted with the service and my purchase. The communication was great, and I was pleasantly surprised to find the product to be in excellent condition, even though it was an ex-display item. It arrived in one day after I bought it online. I’ll definitely buy from them again..
8 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Jay,
Thank you for taking the time to leave us a 5-star review following your recent purchase from our website.
We were delighted to assist you, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Great shop and great watches staff are…
Great shop and great watches staff are friendly and knowledgeable highly recommend
13 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Jamie,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear you highly recommend us and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
was a lovely experience have got my…
was a lovely experience have got my rings altered and a stone replaced which means a lot thank you Brufords was advised and treated well
11 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Thank you for leaving us this 5-star review following your recent visit to Brufords to have your rings altered.
We were delighted to assist you, and look forward to seeing you again.
Kind regards,
Caitlin
You can share that collectively
You can share that collectively, you are always reliable in advising on matters we raise with you from time to time. Thank you, and keep doing so for your other customers.
4 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Roy,
Thank you for leaving us this review.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Efficient and knowledgeable
4 de marzo de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Alan,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear that you found our team to be efficient and knowledgeable, and we look forward to seeing you again.
Kind regards,
Caitlin
Shop at Brufords for first class service
Excellent service and range of items from which to chose.
26 de febrero de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Hi Graham,
Thank you for leaving us this 5-star review following your recent visit to Brufords,
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
Excellent overall experience
Very friendly, helpful and knowledgeable staff in a stylish, comfortable environment.
23 de febrero de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Thank you for leaving us a 5-star review.
At Brufords, we aim to provide excellent customer experience and I am delighted to hear we achieved this during your time with us.
Kind regards,
Caitlin
Valuation enquiry
Asked about the possibility of a valuation.
Told not interested in purchasing anything currently to which I replied that I merely required valuation.
Told to go elsewhere.
Rude, disinterested staff member.
Think it was Monday 19/1- can’t be certain of date. Apologies.
19 de enero de 2026
Opinión espontánea
Respuesta de Brufords Jewellers
Dear Corinne,
Thank you for leaving this review following your recent experience with us, and I am sorry to hear that you didn't receive the high levels of service that you'd expect from Brufords.
If you can please email enquiries@brufords.com, we will look into this further.
Kind regards,
Caitlin
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