Wearsafe Opiniones 296

TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Knowing that a situation (fall, etc.) may happen quickly the Wearsafe tag provides me peace of mind as I run or walk outdoors. We also like that the Wearsafe tag is a great way to stay connected... Ver más

Valorada con 5 estrellas sobre 5

Great device!! Love how secure I feel when I am wearing it knowing that I can reach an emergency contact with a push of a button. I do suggest stocking up on batteries because they tend to wear out o... Ver más

Valorada con 5 estrellas sobre 5

We bought Wearsafe for our daughter who is just finishing her freshman year in college. Thankfully the occasion to use it has not presented itself, but the peace of mind just knowing wearsafe is there... Ver más

Valorada con 5 estrellas sobre 5

I am a former police officer, and I now run a martial arts school for a living. Recently, we did a self-defense seminar for the Hartford Marathon Foundation, and I was introduced to the Wearsafe prod... Ver más

Información sobre la empresa

  1. Compañía de software
  2. Tienda de accesorios para computadoras

Información proporcionada por diversas fuentes externas

Only the Wearsafe Tag gives your friends and family all the information and tools they need to get you the right help, right away. At the first sign of trouble, pressing the Wearsafe Tag keeps you a step ahead of the situation. It uses the power of your phone to alert friends and family, send them audio from the scene and starts a live chat room where they can coordinate a response or call 911. All while keeping your phone - your lifeline- out of sight.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

296 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

NO REFUNDS

I'm a real estate agent, so I am always on the lookout for safety products. Wearsafe was offering a $10 discount for a year subscription through my company, so I purchased for $50. Within 2 weeks of activating my tag, I started to get notifications that the battery was dying. I contacted Wearsafe, who said this was not typical, and they sent me a new one. A week later, I received my replacement, and it died one day after activating it. After trying a list of troubleshooting items they asked for, they set me up with another replacement. Two months after activating this replacement, it died, so I gave up and asked for a refund. Wearsafe told me they were set to release a software update in two weeks and asked me to wait because they believed it would fix my issues. After three months and no update, I asked to cancel my subscription and again asked for a refund. Wearsafe denied my request, but they offered me another tag! Unbelievable.

15 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great device!

Great device!! Love how secure I feel when I am wearing it knowing that I can reach an emergency contact with a push of a button.
I do suggest stocking up on batteries because they tend to wear out often, and make sure you glue the keychain or belt clip to the wearsafe, i’ve lost one previously because the clip disconnected from the device

16 de marzo de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst customer service I have experienced in a long time.

This device and service was flawed from the first time I used it. Sent alerts randomly and freaked parents out. Customer service is the worst! I was told I couldn't cancel my subscription without returning the device, I was on assignment for a year and didn't have access to it, come to find out after the fact that I could have cancelled my subscription after 6 months without returning the device to make matters worse when I did cancel it I found out I was being charged twice a month for the same device. Customer service does not care one bit.

15 de marzo de 2018
Opinión espontánea
Logotipo de Wearsafe

Respuesta de Wearsafe

Thank you for this feedback, and we are sorry to hear about the confusion about our cancellation and return policies. Subscriptions are tied to user accounts, not to devices. Thank you for trying Wearsafe.

Valorada con 1 estrellas sobre 5

I did not get the impression that …

I did not get the impression that customer service cares about the customers or the product. I sent an email indicating my dissatisfaction with the product as the battery drains quickiy and I constantly need to re-pair the device and that for the time being was canceling my subscription. The reply was a thanks for the update and go to iTunes to cancel. My perception was a don’t let the door hit you...

I purchased the device through my running store and intend to let them know I would not recommend anyone waste their time or money on WearSafe

11 de febrero de 2018
Opinión espontánea
Logotipo de Wearsafe

Respuesta de Wearsafe

Thank you for the feedback. We happily work with users to resolve their questions or any issues with their Tags. We also offer no-hassle cancellation if someone wishes to discontinue use. I'm sorry if we misinterpreted your request to cancel. We will follow up with you directly to offer additional assistance.

Valorada con 5 estrellas sobre 5

Do you want peace of mind on your runs

Do you want peace of mind on your runs? You may not think about that but your friends and family do. Wearsafe offers this. I am an avid marathoner and often run in the wee hours and often dark. I feel so much more secure knowing I have my wearsafe tag.

4 de febrero de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Product quality

I cant believe the por quality of the accessories. I will send an email with the photos.

4 de febrero de 2018
Opinión espontánea
Logotipo de Wearsafe

Respuesta de Wearsafe

Thanks for the feedback Victor. We have improved the accessories since the early Tags and will happily replace yours if they are faulty. Please contact us at support@wearsafe.com for additional assistance.

Valorada con 3 estrellas sobre 5

Great idea, flawed attachment

Great idea, product attachment flawed. The attachment broke off after only a few months of normal pet sitting. At least it fell off at my home. What happens when you have a real emergency and get knocked down by a large dog or worse? Its way to fragile to help in those situations.

22 de enero de 2018
Opinión espontánea
Logotipo de Wearsafe

Respuesta de Wearsafe

Hi Deedra, thanks for this feedback! We encourage anyone experiencing problems with anything about the Tag, including attachments, to contact us at support@wearsafe.com.

Valorada con 5 estrellas sobre 5

Great!

I like how easy wearsafe is to use. Furthermore, not only is the device great, but the customer service is good also. They are efficient and make sure that you have no problems with their product. 10/10 best experience I've ever had!

22 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have had a tag for over a year and it's great.

I have had a tag for over a year now. Early on I had a few false alarms and support helped me setting up the alert sequence so that I wouldn't get false alarms. About 9 months later the tag stopped working. Support again was very helpful in determining that the tag was bad and they sent me a new one. THANKS SUPPORT! YOUR GREAT!

22 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

6/5 stars!

I’m over the moon happy with my wearsafe! It’s unbelievable how the tiny tag and app can be so life saving and just do SO much! I rave about it to people because it gives me the biggest peace of mind running solo or even with my crew! Also, I feel like I can run on the trails now in my park. I would stray away from them and stick to the road due to safety, but that has changed now. I’ve also dealt with the wearsafe customer service and they are phenomenal! They got back to me when they weren’t even open according to their hours. They were on top of it when it came to fixing my problem! :)

20 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and Easy

The order process was quick and I got my Wear Safe as promised. I was able to register it and complete the process without any issues. Awesome buying process for an awesome product!

10 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

The WearSafe badge is great!

The WearSafe badge is great! I only have to pay $5 a month whereas before I paid $30 a month. The message goes directly to my neighbors and is not routed thru a central system (this saves the middle man).

8 de enero de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Awesome product

Awesome product. The invite link needs to be more specific that they nees to download the app though. We had a lot od confusion.

31 de diciembre de 2017
Opinión espontánea
Logotipo de Wearsafe

Respuesta de Wearsafe

Thanks for this feedback! Responders can accept your invites on the Web and do not need to download the Wearsafe App; we will send text and email notifications to all responders.

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