Pegasus Airlines Opiniones 

Very bad airline, no different from old fashioned public buses. They pile people on top of each other and humiliate them on the roads. Their service is very degrading. They deliberately create delays by changing the gates at the last minute and do not let you board the plane 20 minutes before departure. And believe me, you will have a very bad experience and it will cost you a lot.

Made a reservation in June for a flight in August. The payment went through and tickets were booked. 4 days before the flight I receive a text message that there was a problem with payment and my reservation is cancelled!!! The customer service is unable to explain what the problem is. My bank details show that the payment was successful. What kind of an airline cancels a reservation 4 days prior to flight for no clear reason??? They promised to give me a call back within a day. I will update this post accordingly.

i’ve flown with pegasus at least 3 times in the last few months, and never has it once took off in time. my flight got delayed a minimum of an hour everytime, with today being 3 hours delay time when it was an hour remaining to the flight. i woke up at 4 am to make it to my flight, only for it to get delayed to 10 am an hour before planned time. never taking a flight with pegasus ever again.

Pegasus discriminates against disabled passesngers. I would never recommend. Absolutely disgraceful.

worst airline i ever travelled with. first of all DELAY on both trips by an hour or 2. very arrogant, agressive staff, no respect. they threatened to call the police after we asked for an explanation. We had to pay €50 euros for the cabin luggage DESPITE having it on our ticket. the manager almost snatched our passports to call the police and was very aggressive and kept snatching our stuff. no good service at all. Don’t book this airline, there are better cheaper airlines with actual morals

Köpte 50kg bagage från Erbil till Arlanda med en mellanlandning i Turkiet. De försenade mitt flyg, gav en bra kompensation med hotell men morgonen jag skulle flyga hade de tagit 10kg från min bokning utan förklaring eller förvarning. Jag behövde betala för 9kg extra vikt när jag egentligen redan betalat för bagaget. Jätte oproffisionellt företag och ingen på plats kunde hjälpa mig. Deras kundservice suger också det tar veckor för de att svara och det nummer de angivit för kundservice inom Sverige existerar inte ens.

Kein System in diesem dreck !
Weder in istanbul noch bei der der Fluggesellschaft...
Du kommst nie pünktlich an !
Die können nicht mal englisch und sind enttäuscht weswegen man kann kein türkisch kann... was für eine lächerliche firma...
NIEWIEDER !!!

worst airline i had 10 hours of delay always have hours of delay. low quality. i will never travel again.

The pram of my son arrived damaged after my flight (Ankara to Manchester UK) and is unrepairable as the mechanism is shattered and broken. Made a claim at the airport and also a claim through Pegasus as they requested this with all the footage taken. Came back with an excuse everytime and they try everything not to pay me back ! It has been nearly 3/4 weeks now and still trying to get away with it while I am not able to go out with my son!!! Worse customer service I have ever experienced! By law they are fully responsible for any damaged luggage caused by them obviously and they just try to get away with it, I want my refund as THIS IS ILLEGAL!

One of the worst experiance that I have they will make U pay for each bag > You've to choose either a capin bag or personal back/totes bag . their boarding if U want to travel to london CAN'T BE DONE ONLINE FROM TURKEY So, YOU NEED TO GO EARLY AND THE BOARDING STAFF IN STANSTED AIRPORT & SABIHA GOKCEN AIRPORT ASTLY HAVING BAD ATTITUDE TOWARDS ME AND MY FAMILY MEMBERS THEY ARGUE AND SHOUTED ON US + IN SABIHA THE LADY CAPTURE MY PASSPORT BY HER IPAD SINCE WITHOUT MY PERMISSION. I'll do my best to assure that this won't happen again

Personalen är katastrofala. Vet inte vad dem lär sig på utbildningen… Ingen service känsla alls.

Our flight from Kayseri to Istanbul last April 19 was cancelled without any prior notice. Upon arrival at the Kayseri airport that is the only time we learned that the flight was cancelled. We are so worried as we have a flight to catch from Istanbul going back to London on that day too. We are just lucky that the airline company for our flight to London helped us get another flight of course for an expensive tickets. This company is so disgusting. Would not ever think of flying again with this airline.

Absolutely horrendous Pegasus call centre, trying to replace a passenger. Bought an adult ticket to replace a child ticket took us two days and about 100 ppl to understand what we were meaning. Said id get a full refund. Today they have given me a refund of £191.68 from a ticket costing £375.37.

Gut und relativ günstig und dazu sehr freundliches Personal. Punkt Abzug für die unpünklichkeit

Vendredi 1 octobre 13h45 vol pc 923
On était plusieurs belges à voir le vol annulé.
Au moment de l'enregistrement des bagages.
On était pas informé du formulaire plf.
Les agents ne nous on pas beaucoup aidé. Ils ont annule notre billet d'embarquement.
On a du se débrouiller à refaire un billet de vol et réserver une chambre d'hôtel et à comprendre ce formulaire plf.
Pour ce formulaire on a besoin entre autres de connaître un numéro de siège.j'en aies eu pour 150 EUR de frais à reprendre un billet, réserver une chambre.
Si des passagers dans la même galère ne m'avaient pas aidé dans ces démarches j'étais bien perdu.
Les passagers entre nous on a essayé de se débrouiller pour comprendre ce refus de vol
Les gens parlent anglais à Istanbul ou turc
La compagnie nous a refusé le vol j'étais bien panique et embêté.
On était bien à temps au niveau de l'enregistrement des bagages.
Le lendemain le vol avait un peu de retard. Donc le temps, il y en avait.

Con company I don’t know why UK gave that con permission to work in the UK and steal people’s money????!!!!!! They stole my money they gave me wrong information and didn’t give me my money back!!!!!!!!!!!!!!!!!!!!!

Terms and conditions are inaccurate.
It says flexible flights, with no change fees and specifically “you will only have to pay the difference in price” when you switch to a different flight.
Of course when you come to book your new flight, a “fuel surcharge” is added which - in my case was more than the price of the original flight.
This is mentioned nowhere in their terms and conditions.
Refusing to refund me so now I will have to go through my credit card company.
Avoid the headache - only book with them if there is NO WAY you will need to change your flight, the “flexible flights” described in a scam.

Efter nästan fyra månader har jag fortfarande inte lyckats få tillbaka pengarna för service aldrig levererad. Jag köpte till "inflight service", som inte fungerade. Personalen ombord kunde även de konstatera att det inte fungerade och bad mig skriva till Pegasus via deras webbsajt för att få pengarna tillbaka. De svarade först efter många veckor och flera mejl till olika mejladresser. Enstaka mejl om att det "processas" (och likande) får jag, men det händer aldrig något. Som ett slags bedrägeri. Summan är försumbar, men beteendet förkastligt. De har begärt och fått samma bankontouppgifter flera gånger (som de bara leker med mig eller förhalar och hoppas att jag ska ge upp). Det senaste var att det var något fel. Då fick de bankkontouppgifter till mitt andra bankkonto. Sedan har inget hänt, och veckorna tickar vidare...