Webfactory Opiniones 641

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My experience working with webfactory was excellent from the very first call through to the final sign off of my website. No question was a problem and the team are super helpful and knowledgeable. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

WebFactory (webfactory.co.uk) built the website for our new venture, Wales Scenic Chauffeur Tours. From start to finish, their service was exceptional. Even for someone not tech-savvy, they made the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service provided by Webfactory is exceptional. If we ask them to change something on our website, it is done almost immediately. There is always someone on the end of the phone to give help and gu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm very happy with the logo that you designed for my wellness business. The designer followed my instructions and offered her advice on what would look best. The whole process was quick and effortles... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador web
  2. Servicio de comercio electrónico
  3. Proveedor de soluciones para eCommerce
  4. Diseñador gráfico
  5. Web designer

Sobre Webfactory

Escrito por la empresa

Affordable Bespoke Websites that work for your business.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

641 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

Webfactory was great at communication

Webfactory was great at communication. It was very helpful to have someone you could contact when in doubt. The replies were instant in many cases. You don't get that with other online based web design companies.

12 de julio de 2024
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Respuesta de Webfactory

Thanks for giving such positive feedback, we're always here to help

Valorada con 2 estrellas sobre 5

Poor Email Management

I am an accountant, and my emails are critical to my work. The recent update severely messed up my inbox and folders, leading to duplicate emails and deleted/rearranged folders. I've had to spend hours, along with my staff, clearing and reorganising everything.

While I understand that issues can happen, all I've received is an "apologies for the inconvenience." This response is far from adequate. I've invested a lot of time maintaining an organised inbox, and this disruption has been incredibly frustrating.

I've reported this to customer service, but who will reimburse me for the time spent resolving these problems? Considering switching to another email service provider.

3 de agosto de 2024
Opinión espontánea
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Respuesta de Webfactory

Hi, I'm very sorry for the headache caused by this. We appreciate you taking the time to leave your feedback as it helps us improve our service for you and other customers. One of our customer service team will be in touch shortly to see what we can do to help this situation for you.

Valorada con 5 estrellas sobre 5

Great Service

From start to going live and beyond, Webfactory have been on hand to help, The website is so easy to update and it looks great!

20 de junio de 2024
Opinión espontánea
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Respuesta de Webfactory

Well that's lovely to hear, thank you for sharing your review with us. If you need any help with anything just get in touch.

Valorada con 5 estrellas sobre 5

Responsive and supportive company

The people are very helpful when contacted by phone or email. They make you feel that comfortable and they are responsive to any questions. Web design was very much what we had envisaged and the designer had interpreted our requirements very well.

22 de mayo de 2024
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Respuesta de Webfactory

Thanks for leaving a review. Happy to hear that, the welcome pack process works well. I'll pass your gratitude on to your designer and customer service team

Valorada con 5 estrellas sobre 5

FANTASTIC SERVICE…

HAD AN AMAZING PERSON CALLED ANN BUNSTON ON THE PHONE HELPING ME OUT WITH MY MISSING EMAILS. INCREDIBLE, HELPFUL, VERY PATIENT, ABSOLUTELY BRILLIANT PERSON TO DEAL WITH
NEVER GAVE UP UNTIL SHE FOUND THE SOLUTION
ANN, YOU WERE BRILLIANT THANK YOU AGAIN
GREAT SERVICE AGAIN FROM THE WEBFACTORY

6 de junio de 2024
Opinión espontánea
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Respuesta de Webfactory

Hi Graham, that's lovely to hear. I have passed your comments on to Ann. Appreciate the great feedback!

Valorada con 5 estrellas sobre 5

Excellent service and an unbeatable…

Excellent service and an unbeatable price. Would highly reccomend

20 de mayo de 2024
Opinión espontánea
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Respuesta de Webfactory

Hey Ryan, thanks for taking the time to leave us a review, glad to hear your recommend our services. Thank you

Valorada con 5 estrellas sobre 5

Amazing company to work with all very…

Amazing company to work with all very attentive and professional at all times

22 de abril de 2024
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Respuesta de Webfactory

Thanks for taking the time to share your feedback, I'll let the team know you are pleased with their work

Valorada con 5 estrellas sobre 5

Highly recommend webfactory to anyone!

Highly recommend!. really good communication from all the webfactory team, really easy to explain and map out my vision for my website (i'm not tech wise in that area but its really easy to use) and Rhed, who build the website completely understood what i wanted and created something amazing for me to use, was also really helpful and made everything really easy for me. The website cost was really good, customer service was great and I never had to wait too long for a reply to my emails. Definetely recommend

24 de abril de 2024
Opinión espontánea
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Respuesta de Webfactory

Sounds like we've ticked all the boxes, thank you for leaving such a nice review I've passed it on to Rhed and the customer service team! Do get in touch if you need any help with anything, we're here to help

Valorada con 5 estrellas sobre 5

We developed a new website for our…

We developed a new website for our delivery partner in Malaysia to deliver accredited IT courses, and we are satisfied with the design and development completed by webfactory.

25 de marzo de 2024
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Respuesta de Webfactory

Brilliant, I'll let the design and customer service team know you are happy. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Satisfied business owner.

I was really happy with the service and all the hard work Rhed had done.

I highly recommend Webfactory.

22 de marzo de 2024
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Respuesta de Webfactory

I'll let Rhed know how happy you are, thanks for leaving feedback

Valorada con 5 estrellas sobre 5

The service was quick and easy

The service was quick and easy. I found the end product to be of excellent quality and the customer service along the way was extremely helpful. I can't recommend Webfactory enough.

27 de febrero de 2024
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Respuesta de Webfactory

Brilliant, thanks for sharing your feedback it really helps

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service who create my exact vision for the website

12 de febrero de 2024
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Respuesta de Webfactory

Will let Dale know know you're happy - thank you for leaving the 5* review!

Valorada con 5 estrellas sobre 5

Webfactory customer service is 10 out…

Webfactory customer service is 10 out of 10, they have a chat box with instant reply and speak to a humanbeing!!!they are so helpful ,I spoke with kai, he went above and beyond to help me, thats why i am so happy with webfactory. It is quite a rareity these days to get such quick and helpful customer service, thank you , defo recommend

26 de febrero de 2024
Opinión espontánea
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Respuesta de Webfactory

Thanks Jennie, we get a lot of people ask if we're robots on live chat 🤭 Happy to help

Valorada con 5 estrellas sobre 5

The member of staff helped me to…

The member of staff helped me to understand the background and how to make changes on my website.

8 de febrero de 2024
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Respuesta de Webfactory

That's great, happy to hear we were able to help you and appreciate the time you've taken to leave us a review.

Valorada con 5 estrellas sobre 5

Very Professional

Friendly team, quick responses, great work, competitively priced. Nuff said.

7 de febrero de 2024
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Good to hear, thank you for taking the time to leave us the review too.

Valorada con 5 estrellas sobre 5

Outstanding team

The team understands their client needs and are very professional and punctual in the deliverables.

11 de enero de 2024
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Brilliant, thanks for sharing your feedback and leaving us a review

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