Webfactory Opiniones 641

TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My experience working with webfactory was excellent from the very first call through to the final sign off of my website. No question was a problem and the team are super helpful and knowledgeable. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

WebFactory (webfactory.co.uk) built the website for our new venture, Wales Scenic Chauffeur Tours. From start to finish, their service was exceptional. Even for someone not tech-savvy, they made the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service provided by Webfactory is exceptional. If we ask them to change something on our website, it is done almost immediately. There is always someone on the end of the phone to give help and gu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm very happy with the logo that you designed for my wellness business. The designer followed my instructions and offered her advice on what would look best. The whole process was quick and effortles... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Diseñador web
  2. Servicio de comercio electrónico
  3. Proveedor de soluciones para eCommerce
  4. Diseñador gráfico
  5. Web designer

Sobre Webfactory

Escrito por la empresa

Affordable Bespoke Websites that work for your business.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

641 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Top Notch

The staff are all knowledgeable, friendly, proficient and react to queries, timely. They are all so helpful when advising on website updates, whether it be content or adjustments to existing pages.

7 de diciembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Hi Karen, thanks for your 5* review! Always happy to advise.

Valorada con 1 estrellas sobre 5

To everyone that need a website avoid this company

To everyone that need a website by all means avoid this company period.
Over one month to da a logo for my company and website have not started I paid for the logo to be done head letter etc…
However it’s not I’m place and I can’t proceed with other side of my work due they delay I have a employee ready and juts sit in the office waiting on the website with all information to resume the rest of the works.
Stuff it’s very good one the phone wen you call unfortunately they are juts giving excuses why it’s late as a high volume of clients etc….

Ps wen I call was said 14-17 working days website will be ready 30 later they can’t even finish a logo!!!!
It’s very frustrating as it’s not refund the money if I pull out as I juts started my business it’s very frustrating….

14 de diciembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Sorry to hear you are not happy with how things have been going. We have been very busy the last few weeks due to unexpected staff absences. When we complete your products some of them are dependent on others so for example we cannot start the website until the logo is signed off. Your logo did take 10 working days when we aim for 5 which we apologise for. Normally the website would then enter the queue with 5-10 working days from when you sign off the logo. I can see one of our managers moved your site directly to build once the logo was completed so you received the draft site in 3 days from that point. You gave us some amendments to make 23rd November which we completed. We received no reply from 4 emails we sent asking for your feedback from those amendments. On the 8th December you mentioned you were on holiday. It looks like you have not signed off the website yet and this is why the letterhead had not entered the design queue. For the initial delay we have provided a goodwill credit and I can see that the letter head has been force pushed to a designer even though the website is not signed off. I hope shorty everything will be completed to your satisfaction. If there is anything I have missed please do drop us an email to hello@webfactory.co.uk.

Valorada con 5 estrellas sobre 5

Great Job!

I would definitely recommend this company . Very professional!

30 de noviembre de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Fantastic, don't forget you can get £50 credit on your account if you do recommend us as a thank you!

Valorada con 5 estrellas sobre 5

My website by Webfactory

It took a while but am happy with the my web site and logo all designed by friendly staff and for an affordable fee. I recommend Webfactory if you want a professional looking website for an affordable price.

18 de noviembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Fantastic, thanks for taking the time to leave us a review too.

Valorada con 5 estrellas sobre 5

Proactive and responsive input from the design team

Our designer was quick to respond to our requests for major and minor tweaks and even played around with fonts and photos till we got it right. At no stage did we get the impression that we were being too picky or difficult (even though I thought we were!).
Having started with a very basic layout we saw the benefits of the designers suggestions over our fairly basic requirements.

14 de junio de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Thanks for the feedback, I'll pass it on to Becky! Always happy to accomodate, the fine details make all the difference.

Valorada con 5 estrellas sobre 5

Highly, highly recommended

I was already a very happy and satisfied customer of Webfactory when I needed to re-name and re-brand my company. The team helped turn this around very quickly and helped me figure out the most cost effective way to do this.

I would not have had the same help and service from one of the web “big brands”. Very happy to be supporting such an excellent British company.

Highly, highly recommended.

24 de octubre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Thanks for taking the time to leave us feedback.

Glad to know we were able to help you so much. Looking forward to continue to work together!

Valorada con 5 estrellas sobre 5

Web Design

Steve was very patient and assisted me to get a website very close to what we wanted.
Thank you Steve.

8 de octubre de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Fantastic, I'll let Steve know. Thanks for your review.

Valorada con 5 estrellas sobre 5

Jsut used Webfactory and they are…

USed Webfactory for my new restaurant and they are amazing. As I'm new getting stuck just ask them and they advise you what to do.
Thanks

6 de octubre de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Hi Raju, thanks for sharing your experience. There's not a lot we haven't come across before so always happy to help our customers by sharing our advice. Thanks

Valorada con 1 estrellas sobre 5

appalling service

appalling service, expected to do everything myself, short staffed and no one to talk too. Web chat is pointless as you are unable to sort the design issues. truly the worst webdesign I have come across and for the money even worse

29 de septiembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Hi Andy, very sorry to read you are unhappy with the service. We have been quite busy the last few weeks which may have led to things taking a bit longer than we would like. Looking at your file it looks like your site draft, which we aim be send over 5-10 working days was a day over. But you may be referring to changes after that point too. We'd love to discuss how we can fix any outstanding issues if there are any, I can see you have been recently chatting with Lloyd on the customer service team. If there is anything outstanding please drop us an email and we will look into things with top priority.

Valorada con 5 estrellas sobre 5

Efficient

Efficient. Ease of use. Good directory. Very professional.

24 de agosto de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Thanks for taking the time to leave us a review, it helps a lot.

Valorada con 5 estrellas sobre 5

Extremely happy with the services…

Extremely happy with the services provided. Webfactory are quick and efficient to respond and take time to understand your needs- very user friendly experience, highly recommended.

15 de agosto de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Thank you for taking the time to leave us such lovely feedback!

Valorada con 5 estrellas sobre 5

I am very pleased with the service I…

I am very pleased with the service I received from Webfactory. Tabasum is very knowledgeable and excellent at providing speedy solution to my queries. With the training I have received from Tabasum, I was able to customise my website within matter of hours, resulting in a smooth, hassle free transformation. Thank you Tabasum!

12 de septiembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Hi Kaya, thank you for your feedback. I've passed your comments on to Tabasum who is really pleased to have been able to help you. Always here if you need further support in the future too.

Valorada con 5 estrellas sobre 5

Steve comes across as an erudite…

Steve comes across as an erudite professional designer. He gave me plenty to choose from - making as many as 10 different design concepts at the start, which i wasn't expecting. I had thought just 3 or 4 design concepts would be on offer.

In addition, Steve was responsive and polite all through the logo design even with my sort of "Oliver twist" requests and so on. So, i am fully proud of the services offered at webfactory as carried out by Steve

15 de septiembre de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Thank you so much for your kind words. I have passed your feedback on to Steve who i'm sure will be very happy to receive!

We love hearing such great feedback and super glad you're happy with the service we've provided, it means a lot.

Valorada con 5 estrellas sobre 5

Simple process

Simple process, great value, help when needed.

15 de septiembre de 2022
Logotipo de Webfactory

Respuesta de Webfactory

Thanks roger, we try to make it as easy as possible so glad you found it simple and we're happy to help

Valorada con 5 estrellas sobre 5

Great Service

The service was quick, and supportive very happy with the product looks extremely professional.
Communication between the teams effective and efficient.
Very Pleased with this webfactory product.

8 de septiembre de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Hey, that's great feedback, thank you! We try and be as efficient as possible without losing the personal touch. Glad we got the balance and you're happy with the service.

Valorada con 5 estrellas sobre 5

Amazing people

Amazing people, great service - very happy :-) I'm the 500th review!

18 de agosto de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Woohoo, halfway to 1,000! Happy to have you as a customer Mike

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service. I am extremely pleased with the pricing and service provided. The team at Webfactory have always been helpful. Can't thank them enough :)

18 de agosto de 2022
Opinión espontánea
Logotipo de Webfactory

Respuesta de Webfactory

Pleased to hear that you're happy especially with our service and thank you for leaving a such a positive review!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más