We Buy Any Car® USA - Gladstone, MO Opiniones 197

Respuesta de We Buy Any Car® USA - Gladstone, MO

Actualizada el 25 feb 2026

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Hi Becky,

Hello, over the past month we have made numerous attempts to reach you on behalf of our leadership team, but unfortunately, we have been unable to connect. We have tried all options available to us and have had no success reaching you by phone.

We kindly request that you return our calls or reach out to our customer experience team at customerfeedback@webuyanycarusa.com at your earliest convenience.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Becky,

Thank you for taking the time to leave feedback. We’re sorry to hear we dropped the ball delivering our industry-leading customer service. We’d like to investigate and reach out to you directly to make this right.

I do see from the detailed notes that your appointment took over two hours to complete. We advertise appointments should take about one hour and it’s clear we missed the mark. We know your time is valuable and there is no excuse. We apologize without reservation.

We’re also sorry if we gave you the impression that we are trying to rip you off. The reason we provide a detailed explanation and invite customers to join us as we inspect their vehicle is because we believe in transparency. We want all our customers to understand why we arrived at the price we did and are comfortable with their decision to sell.

The 2006 Toyota had a damaged grille, misaligned front bumper, damage to the side mirrors, as well as interior damage to the seats, center console and dashboard. There were electrical faults and engine noise was detected by our buyer. The vehicle was in rough shape with items that are considered outside the scope of normal wear and tear. Once we identified these issues, we had to factor them in when making our firm offer.

I have escalated your review to our leadership team and asked the Area Manager to reach out to you directly so we can address your concerns and give you the positive outcome we’re known for. Thank you for choosing webuyanycar.com and giving us the opportunity to listen to your feedback one-on-one and ensure you receive 5-star service.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Respuesta de We Buy Any Car® USA - Gladstone, MO

Actualizada el 10 feb 2026

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Hi John,

Our leadership team has tried reaching out to you several times over the past month without any success. We remain committed to you and would like to address your concerns.

We kindly ask you return our calls or email us at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi John,

Thank you for choosing webuyanycar.com and for sharing your feedback. We’re truly sorry to hear you’re feeling regret about the sale. We understand that selling a car is a big decision, and we want to make sure you feel comfortable with the outcome.

Since you’ve expressed seller’s remorse and the vehicle has not yet been picked up, we will cancel the scheduled pickup and make arrangements for you to return the funds to webuyanycar.com. We appreciate your honesty and are happy to do the right thing.

For transparency, during the appraisal we noted some physical defects on the vehicle, including issues with the tailgate/trunk lid, driver-side doors, and rear bumper. Additionally, the diagnostic scan revealed three active codes related to the Antilock Brake System:

• C0200 – Front Speed Sensor RH Circuit
• C0205 – Front Speed Sensor LH Circuit
• C0210 – Rear Speed Sensor RH Circuit

These findings were identified during our inspection process, which is designed to verify the actual condition of the vehicle. Customers are always invited to join the appraisal process to see what we see. The online valuation is based solely on the information provided at the time, and these issues were not reported during that step.

The Area Manager responsible for our team will be in contact shortly to arrange next steps and ensure everything is handled smoothly. If you’d like to speak with us right away, please email our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com