We Buy Any Car® USA - Lawrenceville, GA Opiniones 

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

26 sept 2023

Hi Angela,

Thank you so much for taking the time to leave us a review! We're so pleased to hear that you had an excellent experience with our customer service. We strive to provide top-notch service to all of our customers, and we're glad to know that we hit the mark with you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi PL,

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our services and that Ben, our excellent manager, was able to assist you. We appreciate your kind words and we'll be sure to pass them along to Ben.

If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Ihsan,

Thank you for taking the time to leave us a review! We're glad to hear that everything went well, especially with Ben. We appreciate your kind words and we'll make sure to pass them along to him.

If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Fritz,

Thank you for taking the time to share your positive experience with webuyanycar.com! We're thrilled to hear that everyone you encountered during your visit was a 10 plus. We appreciate your recommendation and look forward to assisting more customers like you in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Kelneisha,

Thank you so much for taking the time to leave us a review! We're so pleased that you had a great experience with our customer service. Providing excellent service is our top priority, and we're glad to know that we met your expectations. If you have any other questions or need further assistance, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Ruby,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Roshawn provided you with an amazing experience.

At webuyanycar.com, we strive to provide exceptional service to all of our customers. We're glad to hear that Roshawn met your expectations. We'll make sure to pass along your kind words to them.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Kenya,

Thank you so much for taking the time to share your positive experience with us at webuyanycar.com! We're thrilled to hear that our agent made the process simple and easy for you, while providing clear explanations along the way. We truly appreciate your recommendation and hope to assist you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Lori,

Thank you for sharing your great experience with webuyanycar.com! We're glad to hear that you found the price negotiated to be fair. Researching the value of your vehicle beforehand is definitely a smart move, and we agree that customers should do their research ahead of any vehicle sale, especially if the vehicle has any problems.

We sincerely appreciate your business and hope to be of service in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Maria,

Thank you for taking the time to leave us a review! We're glad to hear that your experience with our rep was great and that the process was quick and easy. We strive to provide a seamless and efficient service to all our customers. If you have any further feedback or questions, please feel free to reach out to us.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

29 sept 2023

Hi Susan,

Thank you for taking the time to share your positive experience with us! We're glad to hear that Ben provided you with great service throughout the entire transaction. It's wonderful to know that he was professional, friendly, and thorough in inspecting your car and discussing any concerns. We appreciate your kind words and hope to assist you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

6 sept 2023

Hi David,

Thank you for your enthusiastic feedback about Roshawn! Reviews like yours are what makes our job so rewarding. We're excited for the chance to provide you with exceptional service again.

Kind Regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

2 nov 2023

Hello,

Thank you for sharing your positive experience with us! We're thrilled to hear that our team's hospitality and the smooth transaction process contributed to a great experience for you. However, we would love to know how we could have earned your 5-star review. If you would like to share further feedback, please email us at customerfeedback@webuyanycarusa.com.

We appreciate your feedback and look forward to serving you again in the future.


Kind regards,
Nazel, on behalf of webuyanycar.com

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

5 oct 2023

Hi Keyana,

Mr. Roshawn truly embodies our commitment to our customers, ensuring thoroughness in all he does. Thank you for the positive feedback! We're glad to have him on our team and happy he could assist you so well.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

26 sept 2023

Hi Brittany,

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear you had a prompt and easy experience with us. Our branch manager will be delighted to hear your kind words. We appreciate your recommendation and look forward to assisting you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

28 jul 2023

Hi Trina,

Thanks for taking the time to leave feedback about your experience. We can assure you we take feedback seriously and don’t want our customers to feel upset leaving their appointment.

Our online valuation tool is great for getting an idea of what your car is worth but it’s based on the limited information given to us and doesn’t constitute a firm offer from webuyanycar.com. Like any other reputable buyer we price vehicles based on condition. We must perform a physical appraisal of every vehicle before making a firm offer.

We do pride ourselves on transparency. Unlike dealerships who take your car around back and hold it hostage, we invite you to join us during the inspection process so you can see what we see. We’re not worried about normal wear and tear but large ticket items that would impact the mechanical and safety features of a vehicle. If damage is discovered we do reserve the right to make a revised offer as we have to take any vehicle issues into consideration when pricing a car.

We take detailed notes, photos and videos of all our inspections. A member of our leadership team will do a full review to ensure your inspection was performed correctly, you were treated fairly, and everything was communicated clearly. If we made a mistake, we’ll gladly make it right.

We will be reaching out to you by phone to listen to your feedback and see how we can restore your faith in our business. We truly appreciate your business and look forward to speaking with you real soon.

Kind regards,
Kevin, on behalf of webuyanycar.com

Respuesta de We Buy Any Car® USA - Lawrenceville, GA

Actualizada el 5 jul 2023

Hi John,

Thank you for taking the time to share your feedback and for choosing webuyanycar.com to sell your 2009 Audi A6.

We are certainly not in the business to rip off our valued customers and we're sorry to learn that you did not have a positive experience using our services. Our Leadership Team has tried reaching out to you several times and we regret that we were unable to reconnect and address your concerns directly. You should have received voicemails and emails from us.

At webuyanycar.com, our primary goal is to offer a convenient, quick, and stress-free solution for those looking to sell their car, while providing a fair and transparent evaluation process. Our team uses a comprehensive set of factors for vehicle valuation including make, model, year, mechanical condition, exterior condition, and indeed, interior condition. We strive to ensure our valuation is as competitive as possible given these conditions and the current market.

Unfortunately, there were quite a few issues that were not declared when you requested the online valuation estimate. Our records indicate that you did disclose the cracked rear bumper, but otherwise, you stated that the vehicle was in good physical and mechanical condition. In addition, you selected the upgraded "Premium Plus" trim level which has a higher value than the base "Premium" trim level on your Audi.

Our professional appraisal also discovered that the check engine light was illuminated, the air conditioning was blowing warm air, and a test of the vehicle's diagnostic computer returned numerous fault codes. It also alerted us to the fact that the trouble codes had been cleared 14 miles prior to arriving at our branch.

Our objective is to buy the car at a price reflective of its resale value, taking into account any issues which have a tangible impact on the resale value. Buying the car at a price that is fair to the customer and allows us to take a modest margin is the aim and we're sorry the price did not meet your expectations.

We remain committed to giving you a positive customer service outcome and our Customer Experience Team at corporate is also here to help. We value the opportunity to connect with you and find a way to restore your faith in webuyanycar.com. We would love to hear from you, and you can reach us at customerfeedback@webuyanycarusa.com.


Warm regards,
Nazel, on behalf of webuyanycar.com