Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered product on 22nd march received email 31st march stating that “ Order #xxxxx was canceled at your request and your payment has not yet been refunded.” I made no such request. Tried contacting t... Ver más

Valorada con 4 estrellas sobre 5

Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human con... Ver más

Valorada con 1 estrellas sobre 5

I’ve ordered twice from this company. Both times they’ve cancelled the order as the products are out of stock. However, they are still showing as in stock and can be ordereed.

Valorada con 5 estrellas sobre 5

Recomordered tome by a friend who had amazing results using the Marine Cholesterol. Ordered online, saved money by ordering two and recieved 35% off my firdt order and free postage. They would h... Ver más

Información sobre la empresa

  1. Tienda de vitaminas y suplementos

Escrito por la empresa

The Wellness Factory was founded in 2020 by SVC Labs - the creators of some of the best supplement brands in the UK and worldwide, including Core, Farmassis+, Balance, and Core Nutrition.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,2

Todas las opiniones

(174)

34 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Received today 6th April Very poor dispatch…

Received today 6th Very poor dispatch time and no responses to Two emails I sent. " Tracking" was pathetic and I was not notified that items would be delivered today.Postage time of well over a week possibly due to rubbish Royal Mail. As only just received I cannot give a good review

29 de marzo de 2024
Valorada con 5 estrellas sobre 5

Great service

Easy to use website, easy to order and items arrived quickly. I did have a query with customer services and they replied politely and quickly. Matter was eventually resolved. Highly recommend and would definitely use again

15 de febrero de 2024
Valorada con 4 estrellas sobre 5

Resolving issue

Ordered Maca Root Vitamin Liquid Drops, they arrived well packaged, but both products had leaked all over packaging indicating that there are issues with the seals and therefore not safe for human consumption. Emailed the Wellness Factory at hello at wellness-factory.co.uk straight away, including picture evidence but no response. It took a couple of days, but new bottles sent out, which I’m awaiting to arrive. Will update with outcome

1 de enero de 2024
Valorada con 1 estrellas sobre 5

Unfortunately sold a product marketed…

Unfortunately sold a product marketed as Soya Free (search a long time for soya free biotin as I have a severe intolerance to it) - contacted company to check whether was soya free as was experiencing symtoms of soya and no reply - then in bed for 23 hrs on Boxing Day due to severe symptoms- then look even closer to find a disclaimer - made in factory with nuts and soya… disappointed. Be careful if you are the same.

26 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Service

The product I ordered was straightforward online. The order arrived earlier than expected. When the product arrived it was packaged well and securely so it would not get damaged along the way.

4 de diciembre de 2023
Valorada con 5 estrellas sobre 5

High quality products

High quality products. I am very satisfied with the Liquid Zink and the vitamins from Core Nutrition. Quick delivery. Hope the packaging fillers are bio degradable, otherwise you could think of alternatives.

22 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Customer service is excellent.

Customer service is excellent with prompt replies to
email inquiries. The products I received were top-of-the-range and good-value highly recommend this company from my experience.

8 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

SERIOUSLY POOR CUSTOMER SERVICE

Basically ignored my email complaints when they responded it was random. When I requested a full refund they totally ignored my emails. I was forced to get my money back from my bank.

25 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Getting it right in the end

Having had a bit of a bad experience with the Wellness Factory customer services, they sent me a courtesy discount code as way of an apology. So decided to order from them again as the Vitamin D liquid I originally ordered is very good and I was happy with. From ordering to delivery everything was excellent.

17 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Great

Always happy when receiving a package from Wellness Factory.
I love the Ashwagandha drops, and the Hitamins, wish we could see a promo for Hitamins like 2 for 1...
.
But thank you for the core spray freebie. I may have exceeded the 8 sprays a day rule...
Thanks

25 de julio de 2023

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más