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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I ordered a couple of wooden planters which I expect were manufactured elsewhere & sent from there. Could have been finished off a bit better but for the price these days couldn't expect much else... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery was fast, gave me the option off where to leave eg. Safe place, porch ect. Was delivered within the time slot. Wall paper matches perfectly all on all brilliant service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering and their paint was ALOT cheaper than anywhere else online. Was expecting it to take a few days as we are other side of country but arrived next day and I can honestly say I’ve nev... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de hágalo usted mismo
  2. también en la categoría
  3. Tienda de decoración e interiorismo
  4. Tienda de papel tapiz
  5. Tienda de pinturas

Escrito por la empresa

Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

224 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(224)

195 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I was unable to receive these products

I was unable to receive these products, due to the Irish sea border, which should not be there..
But was grateful that you're selves good do it. Though expensive. Thanks

6 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review, we're glad we could get these items sent to you that you needed.

Valorada con 1 estrellas sobre 5

I have not received my order yet

Very quick with delivering my order. Very reliable company

22 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

I can confirm I have spoken with the customer, and found out that this was meant for a different company rather than us.
All has been resolved!

Valorada con 4 estrellas sobre 5

Delivered on datepromised

Delivered on datepromised. Delivery guy very helpful.

21 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your review!
Glad you were satisfied with our delivery service and times.

Valorada con 5 estrellas sobre 5

Very good service from order to delivery

The item I wanted was in stock and had the colour I wanted, easy to order, and was delivered the next day, excellent packaging, I was sent an email with every step from start to the delivery time. Very satisfied

18 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your kind and detailed review!
We really appreciate this and we are happy you are satisfied with our service and delivery!

Valorada con 4 estrellas sobre 5

Turned out great

There was no confirmation email which would have been helpful, I had to ring up about delivery. But after that everything was great, phone call when delivery was expected and delivered on time.

27 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your kind review!
Sorry to hear you didn't receive a conformation email, but glad you had contacted and was reassured about your order and delivery times.

Valorada con 4 estrellas sobre 5

Delay getting my order was frustrating

Delay getting my order was frustrating, but this was no fault of the seller and well communicated. Otherwise well packaged and no issues

8 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your review!
Apologies in the delay from receiving this from our wholesaler, but glad we had this resolved and you were satisfied with everything else.

Valorada con 5 estrellas sobre 5

Good experience

Good price, fast delivery. Used West End before as a walk in customer so trust them.

12 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your review!
We really appreciate the kind words and we are glad to have you as an existing customer!

Valorada con 5 estrellas sobre 5

Very carefully packed

Very carefully packed
Prompt delivery

6 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your complimentary review!
We really appreciate this and we hopefully look forward to seeing you shop with us again.

Valorada con 5 estrellas sobre 5

Straightforward ordering

What a refreshing change to find a company that makes ordering simple and delivery straightforward
I’ll definitely use them again

1 de junio de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your kind review.
We really appreciate your words and we most definitely look forward to seeing you with us again!

Valorada con 5 estrellas sobre 5

Delivered the product on time and also…

Delivered the product on time and also kept me updated about the progress of the order

25 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you for your review!
We really appreciate this and we are glad you are satisfied with our service whilst shopping with us.

Valorada con 5 estrellas sobre 5

Very helpful

Great communication and help sourcing wallpaper

24 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for you review.
Glad to see you were satisfied with our customer service!

Valorada con 1 estrellas sobre 5

Have not received my order yet and…

Have not received my order yet and emailed 2 days ago to ask when order is being dispatched and have still not had an answer.

27 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Hello,
Thank you for your review.

After looking into this for you, we haven't received any emails from yourself even when looking into our junk/spam folder and also our deleted folder.

I had sent across an email to yourself yesterday explaining the situation in regards to your order, so if you could seek that email, that would be great!

Either way, I have managed to get your order dispatched yesterday for you as well.

Many Thanks,
Online Manager

Valorada con 5 estrellas sobre 5

Kept well informed about my order

Kept well informed about my order, goods arrived in perfect condition and were really well packaged. The order was paint and even the lid was taped up to avoid spillage. Very impressed and would definitely recommend West End DIY again. Thank you

22 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you so much for your detailed and kind review!
We really appreciate this and we are glad you are very satisfied with our service, and thank you for the recommendation!

Valorada con 5 estrellas sobre 5

Phone contact very helpful and delivery…

Phone contact very helpful and delivery made as promised

13 de mayo de 2026
Logotipo de West End Diy

Respuesta de West End Diy

Thank you very much for your review.
We are glad we could be of assistance and also glad you are satisfied with your experience with us!

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