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Weston Store Heated Clothing Opiniones 160

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TrustScore: 4 sobre 5

4,1

Agencia de publicidad
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased a pair of Weston heated gloves the end of last winter season. After nearly a year, I used them this past December to plow snow with my 4 wheeler. Within an hour, all the stitching began co... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased a woman's heated fleece jacket with hood for my wife which she thoroughly enjoyed. When she saw how cold her sister-in-law was she gifted the jacket to her. So I purchased a secon... Ver más

Valorada con 1 estrellas sobre 5

Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you... Ver más

Valorada con 5 estrellas sobre 5

We have used Weston's heated gloves for the past two years, snowmobiling in Yellowstone NP last year and on a regular basis working on our farm this past winter. We have been very satisfied with the... Ver más

Información sobre la empresa

  1. Agencia de publicidad

Escrito por la empresa

BB Ecommerce LLC Sells clothing and apparel

Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

160 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Bad Sizing - Bad Customer Service

It took four months for the order to arrive. When it did arrive the XL jacket was too short in the sleeves.

Company refused to exchange or refund or resolving issue. This company has a poor business ethic and even worse customer service!

Follow up: Company admits poor sizing in response below and still refuses to refund or exchange item that took them four months to deliver. Says a lot, buyer beware!

28 de febrero de 2023
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Respuesta de Weston Store Heated Clothing

Hi, J Weyers,

Thank you for your feedback. Please keep in mind we accept returns and exchanges on all items within 30 days. It seems that your item was lost by the carrier , so we reshipped the item. Your reshipped order was delivered on January 23rd and you reached out to us on March 4th to return your item which well was over 30 days after you received your item. We do have our size charts on all of our items.

Here is your tracking for your item: https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038362785530 . It was delivered to: Camie Condon, 9 Sylvan Drive, Cambridge ON N1R 5S5, Canada.

We have improved the sizing of our jackets and lengthened the sleeves on our jackets for our 2023 style which are now in stock. We appreciate your feedback so we can continue to improve our processes and sizing.

Weston Store Customer Support

Valorada con 1 estrellas sobre 5

Very difficult to work with on a…

Very difficult to work with on a return. Sent the vest back to never receive the replacement or money back. Stay clear of them.

31 de enero de 2023
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Respuesta de Weston Store Heated Clothing

Hi, Shantel Morgan,

Upon checking your order, I can see that we sent you your gift card on Febuary 2nd for your returned vest. According to our records you did use that gift card on a new order. Your new order has shipped. Please let us know if you need anything else or if I can help you with your most recent order.

We appreicate your feedback.

Regards,

Weston Store Customer Service

Valorada con 1 estrellas sobre 5

Should deserve zero star

Should deserve zero star. Returning an item. Finally had to file a dispute with my credit card company to get the credit back.
$170 heated vest lasted two months. Sorry 1 month warranty.
Stay clear of this company. Total fraud.

18 de enero de 2023
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Respuesta de Weston Store Heated Clothing

Hi, David! Please keep in mind upon receiving your return, we will process your refund within 7 days. If you do not receive your refund, please reach out to us and we can check on it for you. Please keep in mind that we now have a free 1 year warranty on all of our productss :)

Thank you,

Weston Store

Valorada con 1 estrellas sobre 5

Order from a different site

Order from a different site. Their deals are not worth it because if something arrives and does not work (as it has for several people), they do not replace or refund your money.

I’m still trying to make a return. The emails are a constant exchange that’s been going on for weeks just delay the process. They keep asking if I want an exchange, “are you certain you charged the batteries”, and acting confused about what items I want to return.

The customer service number tells you to email because employees are completely remote, so no one can take your call. Never left a review before, but also never experienced a bogus return policy and process like this. Wish I listened to the other reviews.

20 de enero de 2023
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Respuesta de Weston Store Heated Clothing

Hi Kendal Smith,

We are sorry that you did not have a good experience. I apologize about that. According to our records, your order was refunded on February 4th.

Please keep in mind it can take 5-7 days for your bank to process the refund. If for some reason you do not receive the refund, please reach out to us at support@westonstore.com . Thank you!

We appreciate your feedback and thank you for being a valued customer

Weston Store Customer Service

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