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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Horrible people. They have started well years ago, with a great app that gives drivers very accurate locations. However now, it is full of adverts, and anything you do now, they charge. Plus they forc... Ver más

Valorada con 4 estrellas sobre 5

This is a brilliant idea. The issue which led to losing a star is that, since it’s release I have promoted this to anyone who will listen…how am I rewarded? By yet another paywall, my navigation optio... Ver más

Valorada con 1 estrellas sobre 5

What3Words was revolutionary. Such an incredible concept that people could use to help them with directions, pinpoint exact location in emergencies. Now, everything is stuck behind the "pro" payw... Ver más

Valorada con 5 estrellas sobre 5

A little terraced cottage, up a small lane, in a remote hamlet, in rural Cornwall and our kids found us with ease. Takes all of the uncertainty out of the equation when visiting somewhere new. Ps w... Ver más

Información sobre la empresa

  1. Compañía de software
  2. también en la categoría
  3. Servicio de cartografía

Escrito por la empresa

what3words provides a simple way to talk about precise locations by labelling every 3m square on earth with a simple address made of 3 words e.g. ///filled.count.soap. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and tools such as ride-hailing apps or e-commerce checkouts and car navigation systems. The what3words app, available for iOS and Android, and online map enables people to find, share and navigate to what3words addresses in more than 60 languages. Businesses and services can integrate what3words using the public API or SDK.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

306 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 6% de las opiniones negativas

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2,3

Todas las opiniones

(306)

36 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Highly recommended app

w3w - an excellent app and almost all of my phonebook entries include the w3w locator. I also use it to map my garden and record exactly where certain plants are located. The support service is exemplary, and a minor issue that I encountered with the new widget feature was addressed within minutes. Highly recommended app.

22 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

App closing issue fixed

I had a problem with the What 3 Words app on my iPhone. Every time I opened the app, it would immediately shut down. I had previously used it without any problems. I emailed customer support at What 3 Words, explaining my problem. I received a timely reply, detailing simple to follow instructions. I carried out the procedure without any difficulty, and the problem was fixed. Great support.

19 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love using What3Words

I love using What3Words, it can be comical some of the words used to identify a location but for being specific and spot on, it is unbeatable! My daughters house appears difficult to find for some couriers, so I’ve told her to use What3Word to the front door and it hasn’t let her down. My specific reason for writing this review, was to find an exact W3W location for a satellite image, that didn’t have any identifying locations close by. W3W responded with ///smile.extending.routs, which lies at the coordinates (40.935290,38.455769). Off the coast of Turkey in the Black Sea.

19 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lunch at a ski lodge.

Meeting with friends for lunch at a ski lodge was so much easier with W3W app. This place has three lodge buildings and our friends were in the main lodge which has 3 levels plus a bar area. W3W brought us right to their table!

1 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

it's a great feeling when you come across something that really works.. I'm a Recovery driver, and have to pick up in some very off track places... What 3 words makes it so easy...

16 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an issue with the app on my

I had an issue with the app on my
iPhone. I thought I’d lost all of my customers addresses, I contacted the support team and Sarah sorted my issue strait away
First class service

14 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great System.

I’ve been very pleased with What 3 Words, using it in conjunction with my motorcycle navigation system. Questions to What 3 Words are answered promptly and helpfully.

12 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not interested in your business...

We enquired about using their service for our business a couple of times. On both occasions, we asked for a real human from customer services to follow up.

I've yet to hear from them.

22 de mayo de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi J B,

We're so sorry to hear this, your experience sounds below our team's high standard.
We'd like to hear more and rectify this, can you email Sarah our team lead at supprot@what3words.com so we can take a further look and help your business get set up with what3words.

Thank you.
- Naya

Valorada con 1 estrellas sobre 5

What went wrong... everything. Completely useless

What went wrong.... Where do I start?! I tried to search for an address- it was searching... and searching.... and searching. Tried to use the map, could find the street but no idea on what house I was wanting. The idea of finding an exact location is great- it just needs to actually work for it to be successful. In an emergency it would be useless l, actually a chocolate teapot is more useful. I have wasted precious time with this.

21 de mayo de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi Hay Wheeler,
We're sorry to hear you're having trouble using our app. We'd like to take a closer look into what's happening on your app as this doesn't sound right at all. Please reach out to our team at support@what3words.com so we can find our what's going on and get this fixed for you. Thanks, Naya.

Valorada con 1 estrellas sobre 5

Useless waste of time.

This has been thought up by morons it is NEVER accurate. It is not acceptable by institutions because of it inaccuracies.

13 de abril de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi Derek,
We are sorry to hear this. I hope to help resolve what might have happened.

Due to the GPS chip and the device's signal, the what3words address for one's current location can be imprecise. And that usually happens when used indoors and in areas where you skyline is obstructed. In this case, we recommend using the app outdoors and re-tapping the location button until the GPS signal recalibirates. Then you can tap the square that best addresses your location and share the what3words address.

I hope this makes sense.
Feel free to talk to us at support@what3words.com. Thank you. - Naya

Valorada con 3 estrellas sobre 5

Developers, don't bother.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
-------------------
Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

22 de marzo de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi there, we're sorry to see you're unhappy with the support you've received - we've taken a look into your account with what3words and our product team will be in touch soon.
We aim to make our technology as easy to use as possible for everyone and apologise for the trouble you've had so far, hopefully we can resolve this soon.

Valorada con 3 estrellas sobre 5

I don't understand the need

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?

20 de marzo de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi Pierre, what3words addresses are a human-friendly way of giving the same information as 16 digit GPS coordinates. They are easier to remember, and quicker and easier to say over the phone, or to enter into a device or navigation system by voice or text. what3words has error-prevention technology which helps users quickly identify and correct input mistakes. I hope this helps you understand why some prefer them to latitude and longitude!

Valorada con 2 estrellas sobre 5

An ill thought out idea

A good idea, but not really well constructed. Using 3 words is unweildy and can easily be mis-said or spelt. Too many similar words. 3 numbers would be much simpler. Also, it doesn't work indoors.
A nice, fun gimmick, but I would warn emergency services from depending on it 100%.

23 de febrero de 2023
Opinión espontánea
Logotipo de what3words

Respuesta de what3words

Hi Mark,
Thanks for your review.
what3words has an Autosuggest feature that is designed to show any similar addresses when searching the 3 words given, this helps ensure our call handlers (and users of the what3words website or app) select the correct address when it is being given.
Here you can find more detailed explanation about how our autosuggest function works - https://support.what3words.com/en/articles/6394519-how-does-what3words-handle-similar-combinations-of-words. I hope this helps. Thank you, Naya

Valorada con 5 estrellas sobre 5

Die Idee mit 3 Worten weltweit kleine…

Die Idee mit 3 Worten weltweit kleine Quadrate zu beschreiben, finde ich eigentlich genial.
Schade das viele das nicht verstehen und die Akzeptanz so gering ist. Das ist eigentlich das einzige Problem.

20 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Advert

I am complaining about the advert showing the old couple stealing the young boys parcels. Not a good choice for an advert promoting stealing parcels. My son said I thought it was against the law to steal parcels will they be arrested . That’s from a 10 year old

20 de febrero de 2023
Opinión espontánea

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