What Katie Did Opiniones 

Respuesta de What Katie Did

Actualizada el 8 ene 2026

We’re sorry to hear that you were unhappy with your experience and would very much like the opportunity to look into this properly.

Unfortunately, as this review was posted anonymously and doesn’t include a full name, email address, or order reference, we’re currently unable to locate the order or understand what may have happened. We have asked the reviewer to contact us directly so we can investigate and assist where possible.

For clarity, our returns and refunds policy is clearly displayed on our website, at checkout, and included with every order. We do offer refunds in line with this policy and always aim to be fair and helpful when customers get in touch so we can resolve any issues.

As a small independent brand, we take feedback seriously and are always keen to put things right — but we do need customers to contact us directly so we can do so.

Note: customer contacted for more info via Trustpilot and hasn't responded.

Respuesta de What Katie Did

22 dic 2025

Hi Sula, we can send you spare clips but due to tariffs it is not as easier as before so it's best to slip them in with an order. If you email us what you need then we'll be able to sort something out.

Respuesta de What Katie Did

19 dic 2025

We’re very sorry to hear that you were disappointed with your purchase.

The Maitresse bullet bra is a long-standing style that we’ve been producing and selling for over 20 years, made to a traditional 1950s design using specialist factories. While we appreciate that vintage-inspired lingerie can feel quite different from modern bras, the vast majority of our customers are very happy with this style, which is reflected in its 4.5-star on our site which uses the Judge me verified reviews app.

We haven’t received any direct contact regarding this order and would always encourage customers to reach out to us so we can help with fit, construction questions, or discuss next steps if something isn’t right for them. As a small independent brand, we pride ourselves on offering personal, attentive customer service and are always happy to assist.

We understand that not every product will suit every individual, but we remain committed to quality, transparency, and supporting our customers before and after purchase.

Respuesta de What Katie Did

10 dic 2025

Thank you for your review. We’re genuinely sorry that things didn’t work out as you’d hoped, and we’d like to offer some context for future customers.

As a small brand, we do everything we can to help customers choose the right size, which is why every product page includes detailed, garment-specific measurements, along with our general size guide. We’re always happy to give personalised sizing advice too. When we heard on 2nd October that the item was too small and the sizing seemed “wrong,” it appeared the measurements hadn’t been checked beforehand, as they are accurate to the garment.

Our returns policy is available at checkout, on our website, and enclosed with every order. Customers can start a return at any time during the returns window through our online portal, without needing to contact us first. We didn’t receive any further messages until 8th December — around 10 weeks after delivery — asking how to return the item, which was unfortunately well outside the timeframe in which we’re able to accept returns.

For international customers, we also cover duties upfront as a courtesy. These can be reclaimed if an item is returned promptly, but only within a fixed period. Once that window closes, the duties become non-refundable, which leaves us unable to process very late returns without incurring a loss — something we simply can’t absorb as a small independent brand.

We always aim to be flexible wherever possible, especially when customers let us know if something unexpected has caused a delay. In this case, no reason for the long gap was given, and the request came far beyond our stated policy, so we weren’t able to make an exception.

We remain committed to clear information, fair policies, and offering a personal, attentive service to all our customers. If anyone ever needs help with sizing or has questions before ordering, we’re always here to support you.

Respuesta de What Katie Did

6 nov 2025

We’re sorry to hear you were disappointed with your order. We’ve checked our records and can confirm that the size ordered was different to the one mentioned in your review, and this is reflected in the order confirmation sent at the time of purchase. We’ve been in touch directly to clarify and ensure everything is resolved.