What Katie Did Opiniones 

171
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First of all, the customer service. Buying underwear in a sizing system I'm not used to was a bit tricky. But everything fit perfectly, including the bra. Everything feels well-made and good quality... Ver más

Valorada con 5 estrellas sobre 5

All i can say is “Wow”! Every step of my shopping experience was clear, easy, detailed and tremendously quick. The variety of items available, in every size possible is a rarity in this market. For my... Ver más

Valorada con 5 estrellas sobre 5

What Katie Did puts such care and intention into every piece they make. It's hard to find larger lingerie sizes that are true vintage but they offer such a great and reliable alternative for those who... Ver más

Valorada con 5 estrellas sobre 5

A vintage dress seller I'm buying my wedding dress from recommended their waist cincher and I'm thrilled with it. Also the customer care team were so quick to get back to me

Información sobre la empresa

  1. Lencería
  2. Tienda de vestimenta clásica

Escrito por la empresa

What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

171 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(171)

76 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Bought a beautiful dress in the sale

Bought a beautiful dress in the sale, and took the plunge and bought a waist cincher for the first time. Wow! Sizing advice was spot on, it fits perfectly and transforms the look of the dress. I will be buying more from Katie!

24 de junio de 2024
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Respuesta de What Katie Did

Thank you so much for leaving us a review. I'm glad the cincher works for you, it might not be for every day but certainly does make a difference when you want to go all out.

Valorada con 5 estrellas sobre 5

Personal and trustful relationship

Personal and trustful relationship, good products, fast shipment, always help if there are problems (customs e.g.). Only packaging could be a little bit better :-)

28 de mayo de 2024
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Respuesta de What Katie Did

Thank you Alex! Alex is actually one of our wholesale customers who is behind https://www.ars-vivendi.de/ in Germany with whom we've been working with for many many years. Packaging for wholesale customers does differ from our other orders as we recycle packaging materials from other shipments we receive.

Valorada con 3 estrellas sobre 5

Cc09 French knickers …

I spoke at length with staff re their sizings and got the recommended size, they were lovely and good quality but huge when they arrived so being so unsure of the sizes I went for a refund. Sending back with Royal Mail was a nightmare, I arranged a collection from home but ended up going to the sorting office to get the label printed as no one turned up. This was an expensive try as the shipping was nearly £8.00

30 de mayo de 2024
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Respuesta de What Katie Did

Thank you for taking the time to leave us a review. We're glad you found our staff lovely and our products to be of good quality.

Our customer service representative advised during your phone conversation that the garment might not provide an ideal fit based on the information you shared. We aim to offer the best guidance to ensure customer satisfaction, but we understand that fit preferences can vary.

We sincerely apologize for the inconvenience you experienced with the return process. It's disappointing that Royal Mail did not complete the scheduled pick-up as planned. We've notified Royal Mail of the issue. While the shipping carrier's error was outside of our control, we regret the hassle this caused you in having to visit the sorting office yourself to return the item.

Valorada con 5 estrellas sobre 5

Finaly the right bra

Finaly the right bra. If you are into vintage underwear and have had a mastectomy the What Katie Did long line bra is well made has a beautiful vintage look and most importantly keeps your padding/falsie in place. Thankyou for giving me my confidence back Belinda.

10 de junio de 2024
Opinión espontánea
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Respuesta de What Katie Did

Thank you so much for leaving a review and letting us know that our longline works for mastectomies.

Valorada con 5 estrellas sobre 5

Outstanding!

The whole experience from the accurate details of each item provided to the sizing charts to customer service. No issues with returns and the clothing is so well made. I can't get enough of What Katie Did merchandise. Never disappointed.

16 de mayo de 2024
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Respuesta de What Katie Did

Thank you so much! I'll be sure to pass your words on to our customer service team, Kind regards, Katie

Valorada con 5 estrellas sobre 5

Perfect Service

Perfect Service, wonderful Pettocoat. One of the best shops in UK!

31 de mayo de 2024
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Respuesta de What Katie Did

Thank you for taking the time to leave a review. Our Frilly Petticoats are one of our favourite pieces so we're glad you like them too!

Valorada con 5 estrellas sobre 5

Just received your package

Just received your package. My husband surprised me with two new bullet bras which I love.
The summer edition of your magazine is fantastic. Love the new look and format. Excited to see the lovely Miss Bee Townsend featured. Love her!!
Thank you for sharing events and factory updates along with your wonderful items, new and timeless.
P.S
We really appreciate seeing your models not covered in tattoos showing your line. The tattoos really distract from your products.

30 de mayo de 2024
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Respuesta de What Katie Did

Thank you (and your husband!) so much for leaving such a lovely review. However, I must warn you that the next magazine does feature models with tattoos almost exclusively! It's not planned that way, just like the current issue being predominantly women of colour - it's just the way our shoots work out.

Valorada con 5 estrellas sobre 5

Beautiful dress amazing quality cotton…

Beautiful dress amazing quality cotton and always really fast sending the parcel to Royal Mail .

28 de mayo de 2024
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Respuesta de What Katie Did

Thank you so much for your review and I'm so glad you like the quality of our fabrics. Quality and feel are impossible to really show online so it's good to know that we live up to your expectations.

Valorada con 5 estrellas sobre 5

LOVE THE WEBSITE AND LOVE THE…

LOVE THE WEBSITE AND LOVE THE PRODUCTS!!!
Never disappointed and there is always something exciting to view and decide ...too much good stuff!
And the quality - the best!

28 de mayo de 2024
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Respuesta de What Katie Did

Yay! Thank you so much for your review and can't wait for you to see what we've got coming up next!

Valorada con 5 estrellas sobre 5

Glamour Plus!

Exceptional service with a charmingly vintage twist to the packaging, which has a boutique-style personal touch. A WKD customer always feels like they are part of an exclusive club that celebrates and respects the true connoisseur of mid-century glamour. Bravo!

2 de mayo de 2024
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Respuesta de What Katie Did

Thank you so much for your lovely review.

Valorada con 5 estrellas sobre 5

Luxurious gloves

I bought two pairs of long/full-length, black gloves - one pair sheer and the other pair satin.
I can't wait to wear these gloves while wearing one of my darker dresses for that vampish look!
When the WKD email came through advertising these gloves, I was immediately tempted, but was worried that they might not be big enough. One size fits all etc. but I'm a crossdresser with larger than average hands. So I emailed with my hand measurements, got a prompt, friendly and reassuring email reply and I went ahead and bought both the sheer and the satin gloves.
They arrived a couple of days later.
They fit beautifully, are alluringly long and are wonderful.
I've got a photo shoot next month and I'm planning to feature both pairs in some of the photos.

10 de octubre de 2023
Opinión espontánea
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Respuesta de What Katie Did

Thank you for leaving a lovely review. We did test the gloves on a variety of hands and were pretty sure they'd fit you, so are so glad you're happy!

Valorada con 5 estrellas sobre 5

I used to visit their shop in London…

I used to visit their shop in London which was lovely, but since it's closed have been shopping on their website. Although their website customer service is very helpful I visited their office yesterday to try on in person. I was made very welcome and although they don't have a shop, you need to let them know what you want to try from their collection, it was well worth the trip to Pangbourne. Plus I got to meet everyone who works there too.

1 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service, refund refused = Avoid

I ordered their Merry Widow for a special event. First problem was that it took six weeks to arrive, they were quick enough to charge my credit card. It was originally expected in three weeks but absolutely no communication that it had been delayed, I had to chase them.

Problem 2: despite asking their customer service for fitting advice (with my measurements) the garment when it finally arrived was far too small. So it was sent back.

Problem 3: The garment was sent back exactly as I had received it. WKD are refusing to refund as they claim garment was not complete, missing one or more suspender straps, even though it is as I received it. They are refusing the whole amount, which is not proportionate. Instead they have accused me of lying about the condition of the garment!

So I am now pursuing a claim through my card company. I can only presume that this is a money making scam.

Beware and if returning any goods to this company make sure you photograph them first! Frankly though I'd go elsewhere.

14 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not recommend

I ordered the 1940s style CC09 bra in my usual size but when it arrived it was absolutely tiny and far too tight. The quality was really disappointing, the stitching was poorly done and material was not silk or satin as expected. I was also disappointed that its not made in the UK and it's 100% polyester and made in India, so very cheap and clearly not worth the price at all. Sent the bra back for a refund but I didn't even get a full refund, they ripped me off by £3.49 so I would not recommend this company. They also delete any negative reviews from their Facebook page! 🚩🚩🚩

2 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have no interest in this company or…

I have no interest in this company or their products and have consistently tried to remove myself from their mailing list and yet they still spam my email account almost daily.

I have contacted them 4 or 5 times, sent messages to them and no joy.

Perhaps this will get their attention and they may realise that unsolicited emails are a breach of GDPR and they can be fined.

21 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Unfortunately and due to Brexit I have not been able to enjoy the product I ordered but the customer service has been EXCELLENT. I had to cancel my order in the end and I received the refund within minutes.

7 de febrero de 2022
Opinión espontánea

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