Wheels Motorcycles Opiniones 

273
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just purchased a new bike from Wheels with Joe. Great experience and knowledge around the APRILIA motorcycles as well as all bikes. He made the buying process super easy and his communication was exce... Ver más

Valorada con 5 estrellas sobre 5

Steve at Wheels Peterborough was excellent in helping to get a win:win outcome for both of us. Could not be happier with my new Honda

Valorada con 5 estrellas sobre 5

Purchased a used bike from wheels recently, a 5 star service from start to finish. Great communication throughout. Joe was a pleasure to deal with

Valorada con 5 estrellas sobre 5

I have recently bought a KTM SUPER DUKE 1290R through Joe at wheels motorcycles it was a great service, smooth traction & plenty of advice given when needed about the motorcycle Great extra warra... Ver más

Información sobre la empresa

  1. Concesionario de motocicletas

Escrito por la empresa

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(273)

45 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommended 👌

Absolutely fantastic experience from the guys at wheels motorcycles, very professional easy to deal with, great coms and a awesome price on a new bike
Highly recommended 👌

25 de octubre de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi Craig,

Thank you for taking the time to leave a 5* review on your recent experience with Wheels motorcycles! We're glad you were impressed with the team! We hope to see you again soon!

All the best,
Wheels Motorcycles

Valorada con 1 estrellas sobre 5

Online purchase

Item advertised wasn't showing as out of stock.

Bought and paid for. Did get a refund along with a short Sharpe email none in stock website doesn't update to what's sold in store. With no offer of anything like for like.

11 de octubre de 2023
Valorada con 5 estrellas sobre 5

I bought a new Aprilia V4 Factory from…

I bought a new Aprilia Tuono V4 Factory from these guys at a very attractive price.
All was very efficient and easy and the bike was delivered exactly when they said it would be.
Joe in sales was great and Tim who delivered the bike was superb.
I cannot fault the service and efficiency.

10 de octubre de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi Philip,

Thank you so much for taking the time to leave a 5* review for your recent purchase of your new Aprilia!

We're glad to see the team impressed you during the process and delivery. I will also pass along your feedback to Joe and Tim!

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Tech air 3

Bought the tech air 3 from wheels after a good chat with Nicky she was very informative, understanding and helpful love my new purchase so comfortable a brilliant bit of kit would never ride without it now thank you great service

2 de octubre de 2023
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Respuesta de Wheels Motorcycles

Hi Sean,

Thanks for taking the time to leave a 5* review about your recent purchase with Wheels Motorcycles. I'll pass your feedback on to Nicky in clothing too!

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Wheels Motorcycles excellent buying experience

I found Wheel Motorcycles through a Google search for ‘Vespa dealers UK’. I checked available reviews and was comfortable to contact them and potentially make a remote purchase. I was specifically looking for a Vespa GTS Super 300. I called them on a Saturday morning and was very happy that James picked up the call as he provided an exceptional service; clearly talking me through the available stock, purchase options and process etc. No hard sales, just excellent customer care. Within the same call, I placed the order for my new bike. The following Saturday, it arrive on the back of a Wheels Motorcycles delivery van. The purchase process was easy, pre-delivery communication was spot-on and the bike arrived earlier than expected. What more can a buying customer ask for. Thank you Wheels Motorcycles… James in particular!

16 de septiembre de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi there,

Thank you for taking the time out to review your recent purchase of a new Vespa from Wheels. We're pleased to hear that James was able to walk you through the options and the purchase process. I will pass along your feedback to James and the team!

We hope you enjoy your new scooter!

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Great price

Great price, good communication via email, and super fast delivery

7 de septiembre de 2023
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Respuesta de Wheels Motorcycles

Hi Steven,

Thank you for leaving a 5* review for Wheels Motorcycles on your purchase,

All the best,
Wheels Motorcycles

Valorada con 2 estrellas sobre 5

V7 annual service heist (?)

V7 annual service was just short of £500 (though magazine reviews say c.£180 ? ). Informed by service dept. that valve settings need checking 'annually', although Guzzi say 6000mls ( who to believe ? ). Love the bike but, sadly, it'll most probably go before the next service here. Feels like an unaffordable / or rip-off situation whatever. Very saddened.

17 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wheels (Peterborough)

Had a great experience at Wheels (Peterborough) ,Phil at Wheels where I bought my new Honda Hornet was very informative and knowledgeable and made the whole process easy, can't rate Wheels highly enough, would definitely buy from here again, recommended dealer.

22 de agosto de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi David,

Thanks for taking the time to leave a 5* review about your recent purchase of your new Honda Hornet! We're glad to hear you were impressed with Phil and the purchase process.

We hope to hear from you again soon and ride safe,

Wheels Motorcycles

Valorada con 1 estrellas sobre 5

Massive service costs.

Having bought a nearly new bike, with just 80 miles on it, I was quite pleased, a reasonable deal. Not a great one, but they have to make money I guess. The problem came when it comes to servicing. I did about 300 miles before the first service and they wanted £500. Then almost £1500 for a major service the following year when I’ve only done about another 2000 miles. They say they are following the Suzuki service plan but that makes zero sense to me. I took it to a Suzuki specialist who said I wouldn’t need a major service next year. He is now servicing my bike at a fraction of the cost. I gather now that servicing is where they make their money, not in bike sales. Disappointed.

8 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

It was a pleasure dealing with Joe…

It was a pleasure dealing with Joe Scott, so refreshing having a proactive professional taking you through the sales process. Joe came across as being knowledgeable, as well as genuinely friendly, and an excellent communicator. I would recommend Joe to anyone looking to purchase a bike from Wheels Motorcycles (I recently took delivery of a Kawasaki Z H2 (bonkers!)

5 de agosto de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi George,

Thank you for taking the time to leave a 5* review for Wheels Motorcycles. We're glad to see Joe provided the high level of service we strive for!

We hope to hear from you again soon and ride safe!
Wheels Motorcycles

Valorada con 1 estrellas sobre 5

Shocking

All I can say is , I have the most horrible experience with the after sale team that’s after I have purchased 8k motorcycle
This is addition to my first review after I read what wheels motorcycle put .
First of all I am new to all this and I followed what I you guys said and n one called me or follow up after I brought the bike surely that’s something you do with customers when they buy new bike .so I came for 2 services as I was advised and then I didn’t even use the bike that much as it’s been sitting in the garage anyway . So one the person that I spoke to was so rude about it two why I haven’t been advised to do these things as even if the bike didn’t do mileage yes as I mentioned I don’t know much about bikes and it’s my first bike but instead I had you should’ve done this and you should’ve done that and when I asked you can always ask the sales man that sold me the bike if he did explain things properly the answer was he is not with us anymore but we are sure that he did so basically I am laying.
I had brand new cars before and they always remind you when something needs doing to your car and they call you to check if you still happy with your car and in this case you didn’t do non of that you didn’t even bothered to ask how is the bike so anyway the bike is new touch wood nothing will happen to it and I got it serviced by a Yamaha dealer and I will sell it next year but one thing for sure you the one lost my custom and I will never step a foot in one of your branches .

5 de agosto de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi there,

I have followed this up with the sales manager in regards to your review. On our records it shows you purchased your motorcycle approximately 3 years ago meaning your manufacturers warranty would have expired by the time of your phone call. We also would like to point out that you had only had your bike serviced at the 600 mile service but no other services with Wheels branches after. Our Lifetime Guarantee states that to continue your guarantee that the bike must be MOT'd & serviced with us at the correct intervals which you did not adhere too.

We appreciate your frustration and wish you all the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Great service

Great service from knowledgeable, friendly staff. Ended up buying a new lid and new boots.

26 de julio de 2023
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Respuesta de Wheels Motorcycles

Hi Karen,

Thank you for leaving a 5* review for your recent purchase!

Valorada con 5 estrellas sobre 5

fantastic after sales service

The best online purchasing experience I've ever has. Ordered 4 items. All arrived as scheduled. 2 were a bit small/tight.
Discussed with sales and returned and exchanged but what made it extra special was the jacket was custom made to fit a zero extra cost. Fast replies and what I consider above and beyond service. I will 100% purchase from these guys and girls over and over.

7 de julio de 2023
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Respuesta de Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review on your recent purchase and exchange with our clothing team! Always happy to help and we hope to speak to you again soon!

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Absolutely awesome!

Absolutely awesome! I ordered a Dainese t-shirt around 3pm and it was delivered the next morning. Excellent service and wouldn’t hesitate to recommend.

18 de julio de 2023
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Respuesta de Wheels Motorcycles

Hi Jane,

Thank you for taking the time to leave a 5* review on your purchase. We're pleased you were impressed with the quick delivery!

We hope to hear from you again soon,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Great price and delivered on time

Great price and delivered on time. Kept updated throughout process.

15 de julio de 2023
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Respuesta de Wheels Motorcycles

Hi there,

Thank you for leaving a 5* review for Wheels Motorcycles! We hope you enjoy your purchase.

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Joe was an absolute pleasure helped me…

Joe was an absolute pleasure helped me out sorted everything there and then can't thank him and matt enough the pair of then ild never think of going anywere else in the future from now

17 de julio de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi Matthew,

Thank you for leaving a 5* review on Wheels Motorcycles! We're glad Joe & Matt were able to help you! I'll pass along your feedback to them too.

All the best,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Above and beyond helpful

Took bike in for first service on the wrong date but no problem for Wheels as they did it anyway! Friendly staff and fantastic service thank you very much.

15 de julio de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi Lisa,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles! The team were happy to help!

All the best,
Wheels Motorcycles

Valorada con 4 estrellas sobre 5

Very Good

Great choice of products at competitive prices and delivered very quickly. I would definitely shop here again

5 de junio de 2023
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Respuesta de Wheels Motorcycles

Hi there,

Thank you for taking the time to leave a 4* review on your recent purchase from Wheels Motorcycles,

We hope to hear from you again soon,

Thanks,
Wheels Motorcycles

Valorada con 5 estrellas sobre 5

Very Friendly staff

Very Friendly staff. Professional service received. Also used one of their z400s for the day while I waited for my service to be done. So had a little potter about on a bike id never tried before :)

7 de julio de 2023
Opinión espontánea
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Respuesta de Wheels Motorcycles

Hi Stephen,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles. We're glad you had a great experience with our service team and enjoyed your courtesy bike too!

We hope to see you again soon,

All the best,

Wheels Motorcycles

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