Wheely Opiniones 60

10 réservations 5 annulations à la dernière minute.
il faut quand même savoir que je fais mes réservations 24 heures à l'avance et ils n'arrivent même pas à honorer mes demandes.
au lieu d'être serein dans mes déplacements à cause de wheely c'est le stress assuré !
j'ai remplacé cette application par G7 qui m'apporte entière satisfaction.

I can’t speak for others on here, but in my experience Wheely consistently offers an experience far superior to that of Uber Executive. I tend to book business class, unless first is the only available option. Sometimes, a business trip will be upgraded to first class free of charge.

Yes, the fare is a little higher than incumbents, but the service you receive is a professional chauffeur who is always polite, well presented and attentive.

Traffic permitting, they greet and send you off from the door of the vehicle, and they will make sure you’re comfortable with the temperature and music during your trip.

Contrast this with Uber executive, where (despite having the option to select some of these preferences beforehand), it is not uncommon for the driver to show up playing music of their choice, to have disregarded your temperature preference and even occasionally to make and take calls during your journey. Granted, they do ask if it’s okay, but it’s awkward interaction if you then need to say no.

My only feedback to Wheely would be that the £100 pre-auth that happens when I book my trips tends to stick around for days at a time before being reverted - and when I book multiple trips in short succession, I can be slumped with £300-500 of “held” payments. I understand wanting to hold some money in reserve in case of a failed payment, or if someone soils the vehicle to the point it requires cleaning - but it would be a better experience if these transactions reversed sooner, or if there was only ever one deposit in pre-authorisation with Wheely at any given time. It can take up to 5 working days for a pre-auth transaction to reverse on its own, but only if the vendor takes no action. If wheely were to manually (or automatically) reverses a pre-auth following each trip, it can be refunded / released straight away and often credited back to the payment account immediately.

The Wheels have come flying off wheely.

I use Wheely sometimes up to 5 times a week and have done for coming up to a year. Gradually the service has become so bad its often less stress, more pleasant and cheaper to take a bus.

The customer service team are always very pleasant, but why should I pay over the odds to complain for the lack of service I should be getting as a customer from drivers.

Use another service, full stop.

Don’t trust this company! I used Wheely in the past and everything was perfectly fine. I don’t know what happened to it, but they turned into very shady business. They quote you one price at the time of booking and charge you twice. The ride I had was late in the evening with no delays and no traffic, yet they charged me twice (two separate transactions in quick succession). When I complained, they told me that was the amount considering traffic! I will take my complain to NTA.

If you have a flight at 9am and need to be there on time, do you trust Wheely ?
You shouldn’t!
Better use Uber or any other big company.
The service they provide is very bad now

We spent thousands and thousands on Wheely over the last 5 years.
Now the service is just crap worth 0 !
Avoid and prefer Uber Lux you’ll get a way better service ! Trust me !

Prices keep increasing, service quality keeps decreasing. I used Wheely very frequently in the past but not any more. I am now using Mini Cab for London. Half the price and more reliable. I just deleted the Wheely app on my phone.

Never use them again. Bad customer service, the russian operators bearly speak english. If you have a issue, you just beeing ingnored. They have a fleet of uber drivers with S-class and E-class pretending to be chauffeurs.

Driver was pleasant. The company misrepresents the cost of the fare when booking. They also claim a free wait time for airport pickups. However it’s not a true reflection as it’s the cars wait time not the time you make contact with you driver. Very poor customer service also. I would highly recommend another service like Uber Lux.

Always had a great experience with Wheely. On time and pre-booked services always showed up when requested.

Manque total de professionnalisme, course annulée 10 minutes avant l’arrivée, obligée de payer un autre service de taxi le double au vu de l’affluence en gare, je ne recommande absolument pas

The worst experience ever. It’s not the first time it happens that they leave me waiting and they don’t send a car because “no driver responds”. You SHOULD tell your client if you are not going to be able to deliver. This time I asked for a car for a client that was going to the airport 6:30 am. Nobody came, my client had to get an Uber and they ruined a week of work. Don’t take the risk, don’t use this service. Expensive as hell, bad service.

Watch out. They are unreliable and deceitful. My first poor experience came when I prebooked a 5am Heathrow transfer and 5 minutes before pick up they notified me that they are canceling due to lack of drivers. The second they estimated my trip from Gatwick to be 60 pounds on the app, and ended up billing me 147 pounds. They had a tech issue that didn’t update the fare but refused to refund me the difference. Don’t waste your time and money on this company

I’ve started to use these guys after deleting my Uber account due to ridiculous surge chargers.

I’ve not looked back. I use them regularly for trips in and around central London and also a couple of airport runs.

I can’t fault them five-star service every time.

Fantastic service. Always pick-up rides (unlike many other of these companies these days). The estimated wait time is usually very accurate. Service is a bit more expensive but you get clean cars, polite and helpful drivers and good drivers.

Service used to be great but has really taken a turn for the worst.
I use their expensive! service all the time for airport pick ups and even around town. Tonight because the car could not come on time I decided to cancel and get a taxi. I was charged £7.5 for this and even after complaining they refused to waive the charge. It’s not about the money but about not valuing their customers- they especially repeat customers like me.

We booked cars to and from Heathrow and 5 minutes before pickup we were called and told that our car would be delayed by 40 minutes. We had to arrange alternative transport at almost twice the price at short notice. We will not be using Wheely again.

Pre-booked a car 12 hours in advance to pick us up after the football.

They cancelled 30 mins before pickup and left me hanging. Spent an hour trying to find a new taxi with another provider.

They claim to be high end, but in reality they are happy to cancel on you and let you down.

Wheely is just amazing, great cars, friendly and professional drivers and superb customer service