I purchased a coffee milk jug from this company. The jug was not as described or photographed. I asked for a full refund. The return process was very easy and a full refund was paid.... so no iss... Ver más
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Consulta las opiniones de los clientes
Has to email the team to remind them I had brought an item. No acknowledgment email sent once the stovetop espresso machine was purchased so wasn’t sure I was going to be sent my coffee machine. I hav... Ver más
I recently ordered a 150ml Aluminum Moka Pot with a Transparent Lid from White Donkey, and I’m absolutely thrilled with the experience! From the moment I placed my order, the team went above and bey... Ver más
Great looking product for my needs just have to go fishing to test how it will cook my catch yum freshly cooked NZ snapper
Información sobre la empresa
Escrito por la empresa
Hi, I’m Tony – founder of White Donkey and a lifelong coffee lover. For me, coffee isn’t just a drink, it’s a daily ritual. After years of experimenting with every brewing method I could get my hands on, I noticed a common frustration — some of the best coffee gear was either hard to find or overpriced locally. That’s what inspired me to start White Donkey in 2020: to make quality coffee tools more accessible and affordable for everyday coffee lovers. We began as a small, independent business and quickly grew thanks to the support of passionate customers who care about their coffee as much as we do. In 2023, we launched our website to bring our growing range to even more people. From moka pots and pour-over kits to espresso accessories, grinders, kettles, fryers, and home coffee roasters — everything we stock is hand-tested by our team to meet the high standards we expect in our own brews. We ship fast, our prices are fair, and we're always here to help with product advice or brewing tips. We're not a big company — and we like it that way. It means we can stay focused on what matters: quality products, personal service, and sharing our love of great coffee. Thanks for supporting independent business — and for making better coffee at home with White Donkey.
Información de contacto
Auckland, Nueva Zelanda
- support@whitedonkey.co.nz
- whitedonkey.co.nz
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 33% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Swift response to online purchase
Swift response to online purchase. Quick delivery of parcel.
Yummy frier
Great looking product for my needs just have to go fishing to test how it will cook my catch yum freshly cooked NZ snapper
Great product low wattage
Great service and great product
Wonderful coffee business
super quick delivery, great range of top quality beans, and price is reasonable ;)
Easy to order off website.
Easy to order off website.
Website user friendly.
Fast delivery.
Bought for a Christmas present.
Excellent customer service
Excellent customer service! Order received promptly within 3 days and email communication was quickly and smoothly answered
Good product and good delivery time.
All good all ok
I recently ordered a 150ml Aluminum…
I recently ordered a 150ml Aluminum Moka Pot with a Transparent Lid from White Donkey, and I’m absolutely thrilled with the experience! From the moment I placed my order, the team went above and beyond to make it a fantastic process. Their communication was quick, friendly, and professional, ensuring I felt valued as a customer. As an unexpected bonus, they included two free packs of moka pot filter paper with my purchase, which was such a thoughtful gesture.
The moka pot itself is top-notch, and the extra filter paper was a delightful addition. White Donkey’s exceptional service and attention to detail made this a truly outstanding shopping experience. I’m giving them 5 out of 5 stars for their incredible customer care and for going the extra mile. I’ll definitely be shopping with them again!
Great!!!!!
Poor quality
Awesome coffee tamper that works a…
Awesome coffee tamper that works a treat so no more guesswork in making fabulous coffee at home.
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