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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

They have the worst engineers. They have never managed to fix any problems. They give incorrect feedback to the company to make more money out of you. Do not waste your money on Whoopsie

Valorada con 4 estrellas sobre 5

Excellent customer service. Tyler went beyond expectations to get an engineer booked out so we didn’t have to be without hot water any longer than needed. Only negative is my paperwork had a 24 hour... Ver más

Valorada con 5 estrellas sobre 5

I phoned to enquire about calls I have received from 2 companies to say my boiler service was arranged for next week. However I was a bit concerned as neither were Whoopsie. Tyler was very polite... Ver más

Valorada con 1 estrellas sobre 5

I’d give no stars but I can’t. Been with Whoopsie for 2 years They never initiated contact (EVERY other service provider we have used have contacted us to prompt boiler servicing) so we cancelled.... Ver más

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3,5

Medio

TrustScore: 3.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(128)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The engineer was extremely helpful and…

The engineer was extremely helpful and personable. He explained the problem very clearly. The boiler needed a replacement part - which he got within the hour. Left a contact number so we could contact him in case there were any problems. Boiler has worked perfectly. Very very happy with the service

5 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Central Heating Problem

The customer service for the issue I had has been great and the central heating engineer was very efficient in solving the problem

18 de diciembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

They did a good job cleaning the…

They did a good job cleaning the boiler. Works well and haven't seen any issues so far. Didn't give them 5 star as the engineer was half an hour late which meant I was late.

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I cannot praise this company enough

I cannot praise this company enough. We had no hot water and they were here within 14 hours and repaired the problem.
Having been a customer of home serve for many years, our monthly premiums kept rising and we had to pay excess etc. Whenever we had an issue we had to wait for days and got charged over what we were already paying. When i started looking for a new maintenance company i saw Whoopsie and being so much cheaper i had doubts about the service and how much extra it would be. Whoopsie didn't charge us any extra and resolved the issue immediately. Would recommend in a heart beat.
Appreciate it all depends on what type of service plan u have in place but the speed in how they resolved the problem was second to none. And customer service is brilliant!
Thank you!!

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Biasi boiler

Had a problem with my boiler...New pump fitted in quick time, and also fit a filter at a small cost to me...Would definitely recommend whoopsie....

1 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Paid these people £20 a month for…

Paid these people £20 a month for boiler insurance! Boiler went wrong! Engineer came out!! Said he could fix it! A week later got told they wouldn't authorise a repair was offered £250 towards a new boiler if we brought it off there approved company!! So I went to British gas instead!! Seriously avoid this company!! Put £20 in a seperate account so if your boiler goes wrong you can pay for it yourself!! Feel totally ripped off!!

16 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Honestly this company is only here to…

Honestly this company is only here to rip you off, 4 days with boiler not working no hot water, 4 kids at home and then after 4 days tell us they will not fix and offer us £250 towards a new boiler, but only if we buy from a company they approve. After speaking with an independent plumber they fixed for £300. Platinum cover= Platinum waste of money!

26 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Support when you need it

I was reminded that my service was due. The engineer had visited before, he was proficient, professional and friendly. I felt confident that an experienced individual was ensuring continued good service

5 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Boiler repair satisfaction

I was able to phone and get Whoopsie first time of trying. First guy I spoke to was very nice, not abrupt, and actually listened to me. He transferred me to the right department fira boiler repair. A date was arranged, the engineer text me a time and he arrived on time. The engineer was pleasant too. He checked over the boiler and fixed the problem. Job done.

2 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unfortunately I’ve had to use their…

Unfortunately I’ve had to use their service four times recently. Each time I’ve been dealt with quickly and efficiently. I can’t praise them enough. I’ve spoken to Portia each time and she’s been marvellous , very helpful and she went out of her way to sort everything out for me.I highly recommend Whoopsie to everyone .

22 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

Amazing experience. I was kept well informed and the repair went very well. Everything sorted within 24 hours even though it wasn’t an emergency. Everyone at Whoopsie was very helpful and John the plumber was great.

16 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a con I received a call from a…

What a con I received a call from a whoppsie sales person and after having a chat decided to leave my current insurance company and take on a contract with this company boiler began to give poor heated water and would not produce hot water engineer visited and then phone call from company saying they would not cover the cost for the repair and then offered me £500 of a new boiler installation the boiler is fairly new but they tell me the cost to repair the boiler is £600 but as said they will not cover the cost use someone else this company will rip you off they told me they would only pay up to £350 for repair I offered to pay the other £250 but they refused??? Only think they offered was a new boiler at discounted price they want you to get new boiler that’s there scam

9 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The engineers were brilliant

The engineers were polite, professional and efficient. They cleared the problem which not only helped me but also my neighbours as our sewer is a shared sewer and everyone was impressed. I think it was this date but not sure.

20 de marzo de 2023
Opinión espontánea

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