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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unhappy with the way they’ve changed. In 2021, I spent $1500 on hair and was so happy at the time I thought I could rely on the quality being the same. I bought, a $500 raw virgin hair HD lace... Ver más

Valorada con 5 estrellas sobre 5

I love Wiggins company so much, I will continue to shop here all of there wigs a high quality long lasting & succeeded my expectations. So many different color choices& styled looks making getting... Ver más

Valorada con 5 estrellas sobre 5

Wiggins Hair has been the best hair provider so far I have bought from and I tell you they are on point, from customer service to the quality of their hair. And this is my honest opinion, no collabora... Ver más

Valorada con 1 estrellas sobre 5

Wiggins hair company customer service is terrible. I purchased a wig and on the day I received it. I communicated to them that I was not happy with the color when I received a response. They asked for... Ver más

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Wiggins Hair is a company specializing in high-quality wig design and customization. We offer a wide variety of high-quality 100% human hair wigs, including premium HD lace wig and LY lace wig, frontal and closure wigs, wigs in various colors, and wigs with various curls. We also support custom orders. Our products are all made with premium materials and meticulously handcrafted to ensure that every wig meets the highest standards.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

621 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 45% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

False advertisement. Units are different from what is advertised.

The unit advertised was different from what I received and the shedding was unbelievable. I reached out to the company and they only solution was to offer me a$15 gift card, towards another unit after spending $500+. Well I told them what to do with they $15. These companies cannot be trusted. They advertise one unit and sends you something completely different, then gives you the runarounds and push back to return or exchange. Don’t trust this company!!

5 de noviembre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Hi Hayley, we apologize for your dissatisfaction.

We help customers return or exchange unwanted wigs, provided the wig is unused. This is our return and exchange policy.

If you receive a wig and find it unsatisfactory or does not meet your expectations, and it is unused, please contact us, and we will process your return or exchange as soon as possible.

However, because your wig has been used for some time and the lace has been trimmed, please understand that we cannot process your return or exchange.

But we understand your feelings and have applied for a $20 refund and a $15 gift card as compensation. You can discuss the details with our after-sales team via email.

Thank you for your understanding!

Valorada con 1 estrellas sobre 5

Never again working with this compan

Never again working with this company. The level of unprofessionalism is astounding. From using terms of endearment (such as honey and dear) to address customers to insisting on needing things not included in their return policy. They are also condescending and tell clients they are wrong when they are concerned about the quality of the product. Never again.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Hi Gaby

We're sorry you were dissatisfied.

Could you please provide your order number? We will continue to follow up on your issue and do our best to satisfy you.

Thank you for your understanding!

Valorada con 1 estrellas sobre 5

the wig was absolutely horrible it sheds like crazy, literally had chunks of hair coming out of the scalp. this never ever happened to me before. there was actual HOLES in my wig people.

the wig was absolutely horrible. it sheds like crazy, literally had chunks of hair coming out of the scalp. this never ever happened to me before. there was actual HOLES in my wig people. dont buy from this store

7 de diciembre de 2024
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Hi Aisha

We're sorry you were dissatisfied.

Could you please provide your order number? We will follow up on your issue and do our best to satisfy you.

Thank you for your understanding!

Valorada con 1 estrellas sobre 5

Takes to long to ship and you can not…

Takes to long to ship and you can not track as they delay in shipping the package, these wigs are made overseas and the delivery times are very untrue and unrealistic for American customers

18 de noviembre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Hey Jones
We apologize for the inconvenience. Some wigs require production time, while others can be shipped within 24 hours.

Could you please provide your order number so our customer service team can contact you?

If the package hasn't been shipped yet, we will have our warehouse process it as soon as possible.

If the package is already en route, we will urge the courier company to deliver it.

We will do our best to make you satisfied. Thank you for your understanding!

Valorada con 1 estrellas sobre 5

Chemical smell won’t come out . Beware!

Chemical smell won’t come out gave me a skin infection. After months Of having it tried again to wash the smell out of Hair . Chemical smell still there. I have used and hair I never used. Both hair smell the same. I believe it is very harmful to human. Please beware find safer hair no human hair should smell this way.

24 de febrero de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Hey Casanique
We're sorry you're not satisfied.

Could you please leave your order number or contact us at tg@wigginshair.com?

We will follow up on your issue and understand the detailed reasons.

We apologize for the inconvenience caused,dear.

Valorada con 1 estrellas sobre 5

I wish I could leave a less than one…

I wish I could leave a less than one star. This company is a straight up scam. They frequently delete reviews or re-list item so you wont read about the issues with the product AND the company.

I ordered from them for the first and last time EVER. I ordered a wig that was supposed to arrive 2 weeks ago, was given a fake tracking number and the customer service agent I have been emailing with for weeks, has tried by hook and by crook to get me to just be scammed, swearing it's on the way (still without providing a real tracking number) and then blaming the issue on customs. Then lying and saying they would refund me, even if the hair did arrive, and then back tracking and saying they would refund me only when they received the hair back, which is impossible given that it was never sent proven by the fake tracking number.

I don't and will never know if their products are of any quality, but I doubt it given their dirty deleting of reviews, but PLEASE SAVE YOUR MONEY AND SANITY AND DO NOT GIVE YOUR MONEY TO THIS SHADY A$$ COMPANY!

EDIT: The company response is pathetic. A delay is different from stalling non- responses and then radio silence from customer service a tracking number that literally never worked. To this day (7 weeks later) the order never arrived. I had to file a charge back, and surprise, surprise got my money back, in part because they were given 10 days to respond and never did. How could they. When it's A SCAM.

26 de octubre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Dear customer,

We're sorry for your dissatisfaction.

Our tracking number is genuine, but sometimes delays can occur due to customs issues, which might make you mistakenly believe your package hasn't been shipped.

However, please rest assured that we will continue to track packages with tracking issues and will help you resolve the problem properly.

Could you please leave your email address or order number? We will continue to follow up on your issue.

Thank you for your support and understanding.

Valorada con 5 estrellas sobre 5

WIGGINS HAIR NEVER FELL ME ALWAYS ON…

WIGGINS HAIR NEVER FELL ME ALWAYS ON POINT NUMBER ONE GO TO FOR ME, HAIR IS MANGEGABLE ONLY THING I WILL SAY IS I THINK SMALL CAN SHOULD BE MADE A LITTLE SMALLERLagos Hairline Highlight Blonde HD Lace Body Wave 13x6 Wig 30 inches

10 de noviembre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Thank you for your support and recognition, dear!

We support custom caps.
Please contact us in advance for your next purchase, and we will provide you with a size chart to help you customize a suitable cap.

We are dedicated to serving you!😉😘

Valorada con 1 estrellas sobre 5

I’m honestly so disappointed with this…

I’m honestly so disappointed with this company. The hair tangles up so easily, it doesn’t feel or look like 100% human hair at all. I paid over $300, and it’s super thin compared to my other wig that’s 180 density and way thicker. This one barely has any volume and sheds like crazy. It was also supposed to have layers, but there are none, and it came with a really bad smell.

I tried reaching out to them with proof, but they’ve made everything so difficult and still refused to give me a refund. The whole thing feels like false advertising. What I got is not what was shown or described, and the quality is nowhere near worth the price. I’ve been trying to communicate with them for a while now, but they keep making it complicated instead of helping.

Honestly, I feel scammed. I would never buy from this company again, and I wouldn’t recommend them to anyone.

13 de octubre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Dear jade,
We apologize for the inconvenience.
Could you please leave your order number or email address? If the issue persists, we will follow up with you again and do our best to ensure your satisfaction.
Thank you for your support and understanding!

Valorada con 1 estrellas sobre 5

Firstly I can’t post my review on their…

Firstly I can’t post my review on their website because it’s not a 5 star. That already tells you everything you need to know about this company. This is a shady business that you should steer clear away from. Why did I pay $600 for a wig that they claim on the website is HD lace but on the order history is a transparent lace. Honestly, for that much money I expect skin-like lace. The hair is so thing on the lace part, you can literally see through your wig cap. The only reason I bought from Wiggins is because I’ve bought from them before and I loved the hair. Maybe the quality has declined. I certainly can attest it’s not worth it!

15 de octubre de 2025
Opinión espontánea
Logotipo de Wiggins Hair

Respuesta de Wiggins Hair

Dear Tina,
We apologize for the inconvenience.
Could you please leave your order number or email address? If the issue persists, we will follow up with you again and do our best to ensure your satisfaction.
Thank you for your support and understanding!

Valorada con 1 estrellas sobre 5

Je mets une étoile car c’est le…

Je mets une étoile car c’est le minimum. Commande reçu sous 3 semaines au lieu de 5 jours. La perruque u-part est arrivée avec des attaches déchirée. Des noeuds et énormément de cheveux en moins. J’ai sollicité le service client pour un échange. Et ils m’ont répondu que ça serait à mes frais. Si j’avais su j’aurais jamais commandée chez eux !

10 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I purchased a wig and it was shedding…

I purchased a wig and it was shedding more than normal. I informed wiggins which they said it's normal but it's not. Also they added an extra track on the right side which doesn't aline with the left side of the wig which makes it harder to flatten. They offered $20 off any future orders. This is my first and last order. Keep your money. If you want good quality wigs go to wigfever I've been ordering for over two yrs should've never given wiggins a try.

18 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received order or even order updates

Customer support started out communicative but went silent when I questioned if the order had processed or if I could get shipping updates. The shipping information on the website is seemingly not what they operate by. They do not answer emails or what’s app messages when inquiring about your order. They accepted my money a while ago and the product has never been fulfilled or delivered.

6 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Perruques fournies et service client à l’ecoute

Service client sympa, communication efficace. Ils vous envoient rapidement le lien de suivi et confirment en amont votre adresse si vous êtes en France.

J’ai l’habitude de commander chez eux et leurs perruques sont bien fournies.

Seul bémol depuis quelques années est la taille de la lave trop grande et la dégradation de la qualité des laces qui fait qu’elles ont rapidement une calvitie.

Pour le moment je n’ai pas trouvé mieux alors je recommande fortement !

5 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM!
What I ordered was not what I was sent. They took me through the ringer with sending multiple photos with a measuring tape and different angles. They were SHOOKETHHHH they even sent me this mess of a wig that I thought would be a bust downnnn! After shipping the trash back to its original home its been months and I'm still awaiting a FULL refund. Its too many hair companies out here to be played the way they did me with their smelly, sheddy hair! RUN LADIES!

26 de junio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wiggins disappointed me!

I’ve always bought my hair from Wiggins hair and I’ve always received amazing hair. However, my last purchase was utterly disappointing, especially because it was the most I’ve spent on hair and I honestly expected to receive good hair as usual from Wiggins. When I reached out to them, they did respond and requested pictures, which I did send as well as a video showing how dry and tangled the hair was, mind you this was on my first install. The hair honestly looks like it’s straight up synthetic hair. It sheds, tangles and is supper dry! Wiggins suggested I condition the hair which I did and the hair was even worse!

29 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything about Wiggins is amazing!!

Everything about Wiggins is amazing!!! Firstly, the customer service was on point! I felt very comfortable when communicating with the representative who was extremely helpful. Next the wig! The hair is AMAZING!!!!! The density is ACCURATE and that HD lace is no joke!! I will be purchasing all my wigs from Wiggins now, they are the best!! You won’t regret your purchase with them!

10 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hair quality!!!!!

Hair quality!!!!!! The best! Hands down! Installed one of my wigs from them 7 times!!!! Thank you Wiggins!

28 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This was my first time buying from this…

This was my first time buying from this company. They have good customer service response. The hair is good quality and bleached well. Very easy to install, came precut. No shedding or smell. I will be buying from them again.

26 de mayo de 2025
Opinión espontánea

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