I just made my first claim with William Russel and they were super helpful and explained the process to me. I am very impressed with this medical aid support and a special thank you to Barbora at... Ver más
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Consulta las opiniones de los clientes
This company is a complete scam. I was issued a policy with William Russell due to working abroad. While I was insured i had a scooter incident which required surgery. I couldn't wait to get approval... Ver más
La empresa ha respondido
To every inquiry, I receive a very prompt and helpful reply. Arrangements for care are made that consider, or even anticipate, my concerns. When I hear stories from friends about problems with insurer... Ver más
La empresa ha respondido
The health insurer that changed everything I ever worried about with health insurers: having been William Russell (WR) clients for decades, I can wholeheartedly say that WR has never let us down. Not... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de seguros médicos
- Seguros por discapacidad
- Seguro de protección de ingresos
- Compañía de seguros
- Corredor de seguros
- Aseguradora (seguros de vida)
Escrito por la empresa
William Russell provides international health insurance, life insurance, and income protection to individuals and families living and working abroad. We have thousands of members across Latin America, Europe, Africa, the Middle East, and Asia. Please note that reviews on Trustpilot are unverified. To see verified reviews from our customers, please search 'William Russell Feefo reviews'.
Información de contacto
William Russell House, The Square, GU18 5SS, Lightwater, Reino Unido
- +44 1276 486 477
- contact@william-russell.com
- william-russell.com
4,1
Muy bueno
67 opiniones
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Ha contestado el 85% de las opiniones negativas
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Excellent Experience with the Claims Team
Excellent experience with the William Russell claims team. They were very supportive during my daughter's surgery and handled our reimbursement promptly and without any hassle. A special thanks to Fanny for the kind and professional assistance!
13 de enero de 2026
Opinión espontánea
Respuesta de William Russell
Thank you for your kind words. We wish your daughter all the best.
I had an accident and needed surgery…
I had an accident and needed surgery within a specific time frame. The helpline of Willam Russel was professional and responsive. My claims contact person Cosmina was very helpful and compassionate and went the extra mile to sort out the financial part of my admission to hospital.
15 de enero de 2026
Opinión espontánea
Respuesta de William Russell
Thank you very much for your review! Glad we could be of service :)
Respuesta de William Russell
Thank you for your 5 star review! We're really happy to hear you've had a great experience as one of our valued members. Thank you
Willian Russell look after their people.
Willian Russell take over the process just at the time where you need to focus on your health. They keep in touch with updates and genuinely make sure that you are getting the level of care that you need. Well done team and thank you again.
30 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for sharing your experience with us and 5* review! We're so pleased to read we've been able to help you focus on what matters most, your health. We're passionate in providing a professional yet caring service for our members and we wish you the best for the future. Thank you again, for taking the time to review your experience with us.
Consistent support across the services renge
I have had cause to benefit from very good to excellent client support & service for both guaranteed in-patient and out-patient care and reimbursements.
Reimbursement claims have been dealt with extremely efficiently and very promptly. Responses to queries have been relevant and fair.
27 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for your comment and positive review! We’re so pleased to hear you've received the service and assistance we aspire to, our teams are passionate in providing a professional yet caring service at all times. Thanks again for taking the time to leave us your feedback.
Very happy customer:)
I have recently required an emergency knee surgery in South Africa. William Russell were easily contactable, very quick to respond, clear with what documentation was required and very efficient to guarantee and make payment to the various entities, allowing my surgery to go ahead without delay. Overall, an extremely positive experience.
10 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you very much for your 5 star review! We're very pleased to hear you're happy with the service you've received as a valued member of William Russell. Our claims team are always on hand to assist you and we're so pleased to hear, you were able to have your surgery - we're wishing you the very best on your recovery. Thank you again for taking the time to comment and review your experience with us.
Good level of support
Good level of support, team is always flexible and ready to help.
11 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
Top-quality back-up
Incredibly helpful and professional claims executives whose support ranged from general advice, clarification of policy limits, issuing GoPs as well as the processing of claims, all done in a friendly, compassionate manner. This summarises several year's experience up to and including the death of my wife on 4 March 2025
4 de marzo de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for taking the time to contact us with your positive feedback. We’re very pleased to hear that you’re happy with the service you’ve received from us over the years, especially in the most difficult and emotional times for you all. We send our thoughts and are here for you whenever you need us. Thank you
Prompt, helpful and straightforward
I have always found the service from William Russell to be efficient, willing and straightforward in dealing with claims with clear explanations and Julie Newman exemplified this in my recent claim. The claim process is painless, prompt and in my experience quibble free. I am very happy to recommend them.
21 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you very much for your 5 star review! We're very pleased to hear you are happy with the service you've received from our team and we've passed your feedback onto Julia as well. Thank you again for taking the time to comment.
William Russell got top competent staff
I had the pleasure of working with Ms. Cosmina from William Russell during my admission to hospital October 2025.
With an incompetent and difficult hospital, she was strict and showed competence to solve all matters. When i eventually found the right hospital and doctor to give me the right treatment, simply a competent hospital, i didn't hear anything from her or William Russell because all was smooth and setup properly.
Very professional insurance company and very professional claim management.
I can for sure recommend William Russell as your international health insurance for any expact.
3 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for taking time to provide a 5* review of your experience with us. We’ve passed your kind comments on to Cosmina who relays, that it’s been a pleasure to assist you in accessing a hospital to gain the right treatment. It means a lot to us to have loyal members like you and we're here whenever you need us. Thank you again for sharing your experience and we and wish you the best.
Easy claim filing process and quick…
Easy claim filing process and quick response time.
This was my first time filing a claim using the WR online platform and it was so quick and easy. The upload the document function is genius because i wasnt sure of some details, but allowing me to upload a copy of my receipt makes sense!
3 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you so much for your 5 star review! We’re thrilled to hear your first experience using our online claims platform was quick and easy. We really appreciate your feedback and look forward to continuing to support you, whenever you need us!
I'm glad
Great professionals who tries very hard to help. Thank you.
3 de noviembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you so much for your 5 star review! We’re so glad you had a positive experience with our teams. Our goal is always to provide professional, helpful support and it’s wonderful to know that came through.
William Russell price jump of 36% for no reason.
I have had William Russell insurance for 3 years. This year my renewal was just received and it jumped almost 36% in cost over last year. I have never had claim nor have I had a change in my health. I would expect an increase each year due to age, but 36%! There are other options for insurance. I won't be renewing with nor would I recommend them after this.
17 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for taking the time to share your feedback, we do appreciate hearing from our members. While we understand high increases aren’t favourable, our plans are community rated - meaning premiums are based on a range of factors such as age, area, region/country, claims experience, benefit utilisation and overall medical cost trends. Unfortunately, we’ve been experiencing higher claims costs in Mexico so have had no choice but to take corrective action on premiums for new and renewing policies alike. We do review policies individually to provide assistance where we can and again, we do appreciate you taking the time to let us know of your experience with us.
Fast responses and very kind support…
Fast responses and very kind support regarding non trivial issues, thank you very much, team!
20 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you very much for your 5 star review! We're delighted to read you're happy with the service you've received from our teams. We're always on hand to assist you and thank you again for taking the time to comment and share your experience.
Excellent service
Excellent service, Everyone in the claims team are super helpful
10 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Many thanks for your 5 star review. We're are delighted to hear our clams team have been able to help you and, you've received the service you expect. Thank you again for leaving us your feedback.
Impressive
I’m really impressed by how responsive and compassionate the insurance team has been. They make you feel genuinely supported and cared for.
7 de octubre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you so much for your kind review and sharing your experience - it’s really great to read you felt genuinely supported as a member. This is what we’re all deeply committed to providing and something we all take much pride in. Thank you again for taking time to submit your review, it really means a lot to us all.
Excellent support and clear communication
We had a great experience with our insurance company during my pregnancy. The team was always quick to respond and provided clear, detailed answers to all our questions. Everything about the reimbursement process was transparent and easy to understand, and we always knew what amount to expect. It felt comfortable and reassuring throughout the whole process.
A special thank you to Fanny Morgan-Locke for her attentiveness and kindness!
30 de septiembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you so much for your kind words and for taking the time to share your experience and 5* review. We're thrilled to read you felt fully supported and well-informed with your claims experience throughout your pregnancy. We’ve passed your thanks onto Fanny as well and are so pleased to hear she again, has made a positive impact with her attentiveness and care. Our best wishes go with you and your family.
We've had several major claims (including an Emergency Evacuation) and William Russell has been amazing every time.
We've unfortunately had several hospital visits for our family, including 2x with children in the ICU and one involving an emergency evacuation. William Russell has not skipped a beat, always been very prompt and genuine in their support, and covered absolutely everything we needed without issue. I compared a lot of policies before signing up years ago - but you never really know how good it is until you need to make a claim... I came back to leave the review I would have wanted to see before switching over: Happy to report they've been amazing, and I would strongly recommend to anyone comparing them against alternatives.
30 de septiembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you so much for taking the time to share your experience, especially during what must have been incredibly difficult times for you and your family. We’re deeply grateful for your kind words and are proud to know that our support made a difference when you needed it most. Your feedback reaffirms our commitment to being there for our members — not just in policy promises, but in real-life moments that matter. Thank you again for your trust and for sharing your review, we all continue to wish you and your family all the best.
Special thanks to Fanny Morgan-Locke
Special thanks to Fanny Morgan-Locke for her outstanding support. Her communication was always clear and prompt.
13 de agosto de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for your fantastic rating. We sincerely value your feedback and are really pleased to hear of the support you received. We strive to deliver excellent quality customer care at all times and we’ve passed your thanks onto Fanny who was thrilled to hear. Thank you again for taking time to provide feedback, this means a lot to us all.
WR responds quickly to my claims and…
WR responds quickly to my claims and questions. The staff is very friendly, provide clear explanations and assist when necessary.
29 de septiembre de 2025
Opinión espontánea
Respuesta de William Russell
Thank you for taking the time to contact us with your positive 5* feedback. We're really pleased to hear that you're happy with the service our teams provide and it’s great to know you feel supported. Thank you again for taking the time to share your experience.
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