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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I used the Brightening Kit religiously for the time recommended. I also used other products from this brand that were add-ons, post-purchase. None of the products delivered the results that the owner... Ver más

Valorada con 5 estrellas sobre 5

I’ve been using the Mandelic Peel, twice a week, and going into week 4, I have noticed such a drastic change to my dark pigmentation, I have some stubborn dark spots too! I’ve just had a baby and bein... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Shipping is great! Comes fast. I'm on week 5 of the ultimate skin brightening kit, and also used the nano sponge facial. Unfortunately haven't noticed any pigmentation lightening at all, and I've bee... Ver más

Valorada con 3 estrellas sobre 5

Have spent hundreds of dollars trying different brands claiming to improve my Melasma which I have had for years on my upper lip. Switched about 3- 4 weeks ago to Windygarn. Although I feel my skin is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Organización de isleños del estrecho de Torres y aborígenes
  2. Galería de arte aborigen

Escrito por la empresa

We would like to acknowledge the land we work and live on today is the traditional lands of the Boandik people and respect their spiritual relationship with their country. We recognise and respect all First Nation cultural heritage, beliefs and relationships with the land, and acknowledge that they are of continuing importance to First Nation people living today. We acknowledge the diversity of First Nation peoples past, present and future.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

578 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 20% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

A product that finally works!

I started using the brightening kit in December last year and then the nano sponge facial in April. In 5mths I have a huge difference in the pigmentation of my skin and don’t require as much makeup to hide it. The staff have been so helpful with any questions or concerns. They are correct in that it takes time to see a difference.

2 de mayo de 2025
Opinión espontánea
Logotipo de People First Community Care

Respuesta de People First Community Care

Thank you so much for your wonderful review!! :) The feedback on our product and our service is greatly appreciated!

Valorada con 5 estrellas sobre 5

The amazing staff/team at windyigarn!!

The amazing staff/team at windyigarn!!
The products- Mela Peel & cell activation serum

27 de marzo de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

This is just so beautiful to read. This is why we do what we do, and the results and feeling associated with real experiences that make you feel great is just sooo wonderful to hear!! :) xx

Valorada con 4 estrellas sobre 5

Bought the products just over a week ago

Bought the products just over a week ago and so far so good. Not seeing any changes yet, which is expected after only a week. No acne as a result of the products. I’m using morning and night. I am noticing some drying around the sides of my mouth and nose so I have started avoiding those areas when applying the products. Might need to add more moisturiser. Customer service have been helpful and responsive answering my questions.

29 de abril de 2025
Opinión espontánea
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Respuesta de People First Community Care

We thank you very much for taking the time to give your honest account of Our customer Service and Products. We hope that you continue and begin seeing the changes in your skin. :) xx

Valorada con 1 estrellas sobre 5

Glow Routine Purchase

I purchased the Glow Routine based on the recommendation given by the supplier however I did not receive the glow cream that was supposed to be included in my order, even though I was assured it had been shipped. There was no offer to replace the bottle, which would have been a nice gesture. Instead, I had to buy a whole new bottle of Glow Cream for an extra $179! This feels like a total scam. Not the best experience for a first time user that’s for sure.

10 de abril de 2025
Opinión espontánea
Logotipo de People First Community Care

Respuesta de People First Community Care

Thank you so much for taking the time to review.

We have strict procedures that ensure that the products supplied are included where ordered.

As an insight, we weigh and measure within 1g or 1m depending on our product and solutions we supply. In the case of your order and the combination of products contained in your package, the sum total of all the products do not vary by more than 7 to 10 grams.

We are then forced to manually weigh each package prior to generating your shipping label, and then enter it manually on our system prior to despatch.

Further to this, all staff that pack orders also take a PHOTO of your ordered items Prior to sealing your parcel.

These steps are taken so that customers are satisfied with the items they have ordered.

Thank you for your feedback and sharing your review with others.

Valorada con 5 estrellas sobre 5

Excellent Excellent Excellent…

Excellent Excellent Excellent Excellent,i recommend these products 200% they have done wonders on my face.

18 de marzo de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

This is just so beautiful to read. This is why we do what we do, and the results and feeling associated with real experiences that make you feel great is just sooo wonderful to hear!! :) xx

Valorada con 3 estrellas sobre 5

Melasma

Have spent hundreds of dollars trying different brands claiming to improve my Melasma which I have had for years on my upper lip. Switched about 3- 4 weeks ago to Windygarn. Although I feel my skin is looking brighter I can not see any improvement yet with my upper lip area. I have been using the brightening skin set and have also started using the Mela Peel. I will continue to follow the daily routine and hopefully will see some improvement soon. Service has always been good. Thank you

14 de abril de 2025
Opinión espontánea
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Respuesta de People First Community Care

Than you so much for your feedback! :) xx

Valorada con 2 estrellas sobre 5

Noticed no difference

I have now been using the brightening kit & Mandelic peel with the night night retinol for over three weeks now.

I haven’t seen any lightening or brightening at all, and I haven’t been using the products religiously day and night. I know there is no time frame put on seeing a noticeable difference however I thought I might have seen even the slightest change.

3 de abril de 2025
Opinión espontánea
Logotipo de People First Community Care

Respuesta de People First Community Care

Hi Ariana! When we wanting to get rid of pigmentation, it's REALLY important to be using your products consistently. You'll see skin change when you are consistent with your skin care routine.
Based on your review it should look like:
AM
1) Cleanse
2) Mandelic Serum
3) Brightening Complex
4) SPF
PM
1) Cleanse
2) Retinol
3) Mandelic Serum
4) Brightening Complex

2 X weekly; Brightening Mask
2 X weekly: Mandelic Peel
^^ Essentially skip a day in between

If you have any questions, please reach out to our Skin Therapists

Emma@windyigarn.com.au or sarah@windyigarn.com.au

Many Thanks,
Bianka

Valorada con 1 estrellas sobre 5

Extreme disappointment

Hi there
I had the worst experience with your services which I never ever experienced in my life. I have done alot of online overseas shopping but no1 ever did this to me what Windygran did to me. At the checkout you should have informed me that i am going to be charged the border force fee in the UK. I am not your first UK customer right?so you must be aware of this fee but you just trap the customer so you get your money. I am going to give extremely negative review on all the social media platforms about your shipping services . It was your responsibility to pay the border force fee before dispatching my parcel. I still havnt received my package because I have to pay £35 fee extra on top of my order payment which was £135.

10 de marzo de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

Hi Nigarish! On the banner of our website, it states that our customers are responsible for import duties. Every country has different charges and rules. Because we are an Australian company, we abide by Australian law and regulations. We advise that the customer is responsible for border fees, as every country is different. The fact is, some of our customers pay them, and others don't (even in the UK). It really just depends on which parcels actually get checked by customs/border force, which I am sure you can understand, we have no control over. So, we advise to check on what your laws and regulations are, so that you know what you might expect. It sounds like you are placing a review more so of your border force, rather than our product and services.

Valorada con 4 estrellas sobre 5

Brightening Kit

I ordered the Brightening kit, so far it’s been amazing my skin has a beautiful glow and pigment has lighten up, been using this product for 3 weeks and really love it, just ordered again.

6 de marzo de 2025
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Respuesta de People First Community Care

Thank you so much for sharing your experience with others! x Happy that you love the product.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service including communication, very quick dispatch and delivery.

4 de marzo de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

Thank you so much for sharing your experience with others! x

Valorada con 1 estrellas sobre 5

If you have a reaction, they will not help you.

My mum tried this for 1 week, she started getting large pimples (which is very unusual for her) and her eyes started swelling up and getting itchy. She sent through photos and details, was told to stop using them and so she stopped because she is obviously having a reaction. She was then told by customer service that she didn’t qualify for a refund (because the only way to refund is to use for 90 days, which equates to 2-3 brightening kits), so she didn’t need to send them anything, but that she was also not getting anything back. Reading up, any Australian business falls within ACL, and this product cannot be used for its intended use. This product is not fit for the intended use, and the business has advised us that it is not suitable for the intended use, covered by ACL in regard to items sold via Australian businesses.

11 de marzo de 2025
Opinión espontánea
Logotipo de People First Community Care

Respuesta de People First Community Care

Hi Dannielle! As we advised your mum (who had stopped using the products before contacting us), we really do not recommend using more than one retinol at a time, even if they're from different brands. As a rule, you should not apply retinol near the eyes. We do not recommend combining our high strength products with other clinically active skincare, as you cannot measure how many actives are being loaded into your skin. Doing these things is asking for reactions, to which we have explained, our 90 day money back guarantee does not cover reactions. It is based on using our products, and if you see zero results, we would refund. After the many e-mails and inboxes from yourself and your mum, I feel that we have explained that a reaction does not mean a product is not fit for intended use. Given that we have heard from ACC, I would assume that you have been advised the same.

Valorada con 4 estrellas sobre 5

Skin improvement after few weeks

I noticed my skin improving and the tone evening out. I've been using it twice a day as instructed for about 2weeks. It has a very nice texture and my skin feels great after applying. I will continue to use and see the changes, so far very good results. I'm happy with the purchase. This is an updated review after 6 weeks of using the product I can see a difference in my skin tone evening out and the blemishes starting to fade. I am still on the first brightening kit, looking forward to continue using the products as I am very happy with the results so far.

11 de marzo de 2025
Opinión espontánea
Logotipo de People First Community Care

Respuesta de People First Community Care

Thank you so much. Wonderful to hear that you love the texture and the feel of your new skin.

Valorada con 5 estrellas sobre 5

This stuff is magic

This stuff is magic. I am only about 4 weeks in and have already noticed a huge improvement; Clearer skin and faded malasma. I do the brightening kit routine morning and night and it’s really working!

24 de febrero de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

What a beautiful way to sum up your experience. Thank you so much for your kind words!

Valorada con 5 estrellas sobre 5

Windyigarn skincare has changed the way…

Windyigarn skincare has changed the way I look at skincare - my melasma has been the number one issue for me for over 7 years and since using windyigarn products I am now wearing less and less makeup each week and feeling so much better within myself. I even went to pick up some sunscreen from my esthetician the other day and she asked me what changes I had incorporated into my skincare as my skin was glowing. I cannot recommend this brand enough - it actually does what is says it does which for someone suffering from melasma is life changing.

25 de febrero de 2025
Logotipo de People First Community Care

Respuesta de People First Community Care

This is absolutely amazing. So wonderful to hear the way it has changed your skin - and the way you look at skincare. : )

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